Design fault

Click here if this is your business
★★★★☆
3.8 / 5
70% of users recommend this
Click here if this is your business
  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

lizzie3750's review of Vax S2 S Bare Floor Pro

★★☆☆☆
Vax S2 S Bare Floor Pro

“Design fault”

Written on: 26/09/2013 by lizzie3750 (1 review written)

Vax S2S Bare Floor Pro

I've had this steam cleaner for just over a year now. Initially, it seemed to work quite well, however, I have had to contact the company several times because the detergent container does not fit well and has never been easy to take off or put on from day one. The plastic tabs keep breaking so there is a design fault here. It seems as if it is under too much pressure and wont stay in place and the tabs just break under the stress. The company have replaced the securing tabs free of charge which has been a plus side, but they just continue to break. The problems have been since its arrival and I'd call it a 'Friday' machine, one that has slipped through quality control and my request to have it exchanged for another one, has fallen on deaf ears. Currently, the container is held on with a rubber band. I would not buy this again (once bitten, twice shy) and I'm currently saving up to buy a different steam mop made by someone else.

  • More than 1 year

    Owned Product For:

  • Ease of Use

  • Durability

  • Service & Support

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Keily92's Response to lizzie3750's Review

Written on: 22/12/2013

completely agree with this!!! mine is held on with sellotape.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review