written by on 16/11/2023
On my third tank. Any little knock to the appliance and it cracks. The pressure drops and water dribbles all over. Please modify for a more durable appliance as I use these mops everyday Always happens when I'm just out of guarantee. Extra cover costs me the same as the tank replacement. I might try another brand this time around.
written by Connor6 on 10/09/2023
Installed new hardwood and laminate floors.Soon after purchased the H20 steam cleaner. Within a few months noticed the flooring was starting to curl up in places along the seams. Fortunately I decided to stop using the H20 and it didn't continue so it was clear that the steam was the cause. I contacted the company but they would not admit that it could cause the damage and would not even refund me for the machine if I returned it.
Written on: 08/02/2024
Everyone knows you are suppose to use a special laminate floor cleaner. Water ruins them and steam is just HOT WATER
Written on: 09/02/2024
I am somebody and I DIDN'T KNOW. No need to be so sarcastic and no need to send me the same message THREE TIMES.
Written on: 08/02/2024
Everyone knows you are suppose to use a special laminate floor cleaner. Water ruins them and steam is just HOT WATER
Written on: 09/02/2024
I am somebody and I DIDN'T KNOW. No need to be so sarcastic and no need to send me the same message THREE TIMES.
written by on 10/12/2019
I have white tiles and white grouting...I thought regular steaming will keep it clean. WRONG! This piece of junk doesn't do the job and now causes my circuit to trip. Back on the market for another product.
written by on 14/08/2018
No cleaning ability what-so-ever. Avoid where possible. Utter junk. Bought one of these three months ago and used it to clean just the laminate floor once or twice. Wanted to deep clean the bathroom having last used the cleaner last month. It wouldn't steam and then when I refilled it, laid it flat it jetted hot steam from a blow whole before the nozzle almost scalding me.
Written on: 08/02/2024
Funny, the guy on the video I just watched tested all 5 components and sent samples of before and after to a lab and it showed the product to be more than 99% effective. You must be using it wrong.
Written on: 08/02/2024
Funny, the guy on the video I just watched tested all 5 components and sent samples of before and after to a lab and it showed the product to be more than 99% effective. You must be using it wrong.
written by RobertWBA18 on 01/07/2018
used twice looks like boiler packed up, no place to get repaired best place for it is in the bin.
written by AbdielGrace on 05/04/2018
I have gad a h20x5 steam mop fir a year. Used weekly but over a short time hardly and steam being produced and touching floor directly after just steam g an area it felt like warm to the touch not hit as would be expected. This thing now trips the electrics.i opened it up and there was that inside and flu d water tank not sealed so.leaking water onto the internal electrics. This thing as i call.it as it's not and never has been fit for purpose. It can't be cleaned or fixed. It is defined for the to. Do not buy. But from a reputable brand.
written by Moss41 on 28/01/2018
This was sold to my 90 year old father over the phone. Took a year beforeI got around to try it out for him. It is a useless piece of inpractical garbage. Intermittant steam, just growling. I have used steam cleaners in my line of work as mechanic. Please do not insult our inteligence with this piece of garbage. And how dare you sell this item to a 90 year old gent who can hardly speak english. The TV Ads are misleading.
written by Chanceq125 on 25/09/2017
rubbishshitrubbishI would not buy another one of these piles of rubbish. My second one, as did the first one, leaked from the container tripping the lcd switch. Absolute rubbish.
written by youngzola on 30/08/2017
cleaned h2o x5 after every use and it slowly got less and less pressure "pump failing" then failed, puffed the odd bit of steam , Thane do not make this steamer and are hiding behind this fact. have being offered a new pump body but I have to pay. this company should be avoided they don't care once they have sold you steamer, the steamer is unreliable and its common for pump to fail, its only begin used 150 times in 16 months I expect these to last over 5 years. wish I had read reviews instead of watching the TV add.
written by CarleyRodriguez on 31/08/2016
Bought my 1st one about 18 months ago, very pleased with how it worked. After 6 months it blocked up wouldn't produce any steam (well maybe a quick puff every 30 secs or so. Took it back to Argos and they exchanged it for another (not a new one). Six months on and it has blocked again, in just the same, and tried several descalers with no joy. Perhaps it would of been better if I kept using it on a regular basis.
written by on 30/06/2016
Bought for £99 and used about once a week. Stopped steaming and advised to run a vinegar solution which I did with little effect. Took it to a repair shop who said I needed a new pump. Have to order parts from Thane but will not bother and destined for the bin! Liked the idea but not worth the money, also not very stable on standing.
written by 222Lindsey on 27/05/2016
Handle broke off my X5 mop after minimal use.. Called customer service (even thought out of warranty) I spoke to a very helpful lady who spoke with her supervisor and arranged for a replacement handle,to be delivered free of charge. I would not buy thismitem again as reading the other re owes some people have also had the handle break and problems with the steam pipe (mine also).. Best Buy a steamer from recognised company...
written by Ice Pick on 24/02/2016
Bought this a year or so ago and only used it half a dozen times to find this morning when I came to use it for the kitchen floor that the clear rubber pipe in the water tank has snapped off meaning no water was reaching the steam generator elements. As been mentioned many times in these reviews the handle is flimsy which creeks while in use and in many cases as broken.
written by MarquisGillespie on 08/02/2016
X5 worked well at first, then intermittently, checked on-line and decided to have a look inside. Mine unlike the YouTube video model didn't have Spring clips securing the steam line internally. This results in the steam escaping internally directly onto the printed circuit board and it cutting out and damaging the board
written by Leigh17 on 16/01/2016
Now this tie the second H2o x5 that I have had, the first I thought, just a electrical fault, so I took it back to Argos and they give me a new H2o... Continue to use it as the instructions stated..then out off the blue..all power go's..once again the same problem with H2, keeps tripping the fuse box. I don't know what the hell is going on with this steam cleaner, but there is a definite fault with this item and needs to be sorted ASAP.. Before someone gets hurt with one of these steams
Written on: 17/01/2016
Mine has just started tripping the fuse box as well. I am contacting Thane directly tomorrow.
Written on: 03/10/2019
Mine keeps tripping the fuse box. My friend has the same mop, same problem. Neither of us will buy one of these again.
written by McElroyjd308 on 29/12/2015
This product looked amazing and yet it is so useless it angers me every time i see it still advertised on tv, it fails to clean even simple tasks a wet cloth will beat it hands down and to top it off it broke between 5 and 10 short uses, we have good water here, i followed instructions and what a waste of time and money
written by on 24/11/2015
Very disappointed! Worked well on the first few occasions but has now stopped working. Cleaned as recommended but made no difference. I would not recommend buying this mop to a tone - don't waste your money.
written by Kmc246 on 09/11/2015
Started squirting boiling water from connection points after a few uses. Asked to return and they arranged a courier to collect but could only give 9 to 5pm slot so had to book a days holiday. The courier didn't show up and when I called thane direct they tried to say the courier had tried but no one at home, which was not true. Also said they!d tried to call on my mobile but no missed calls. I now have to struggle to postoffice with the very heavy box and they will only reimburse £ 12 postage which won't cover the cost. Shocking customer service, avoid at all costs!
written by nuHowell377 on 31/10/2015
The pressure of the steam from this mop is pretty ineffective and after very little use the water started to drip from the connecting points reducing the pressure to 0. The idea is good but the quality is poor. The handle is very flimsy and the whole thing just feels cheap. Don't bother.
written by Roscol on 15/10/2015
The H2o X5 mop are very poor value for the money paid to thane after very little use the steam system has packed up. When it was working it was not too bad but not a good purchase the Thane video said it was great but it was a waste of our money
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As rated by our community of reviewers
Larryallen's Comment
Written on: 08/02/2024
Everybody knows you are suppose to use a special cleaner on laminate...water ruins it and steam is just HOT WATER
Mickey111's Comment
Written on: 09/02/2024
I am somebody and I DIDN'T KNOW. No need to be so sarcastic and no need to send me the same message THREE TIMES.