H2O MOP X5 Steam Cleaner Reviews

Click here if this is your business
★★☆☆☆
1.6 / 5
10% of users recommend this
Click here if this is your business
  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

? Ask our helpful community of experts about this product or company
H2O MOP X5 Steam Cleaner - Ask a question now

Media Gallery for H2O MOP X5 Steam Cleaner

H2O MOP X5 Steam Cleaner

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
★★☆☆☆
H2O MOP X5 Steam Cleaner

“Non steaming steamer”

Written on: 08/05/2014 by AimeeMcCracken (1 review written)

I love a clean house and do enjoy a good gadget. I have had this machine for 13 months although I've only used it half a dozen times as its fiddly to get out and prepare to use. I was reasonably happy with the results though, but now it has just stopped steaming. Like others I have cleaned it and gone through the processes recommended. I won't bother contacting them as its out of warranty and I imagine they will do little. DO NOT BUY THIS is my advice, and think twice before relying on 'Which'… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆
H2O MOP X5 Steam Cleaner

“review”

Written on: 06/04/2014 by fishingtrip (1 review written)

not that keen on it used a few times not as good as they say. just as easy to clean it from scratch as you still have to clean the floor after you have used it. generates a lot of steam so requires wiping down as you use and not as light as they say it is. cant see many good points to it so be carefull when thinking of buying one. get better results doing the old fashion way buy hand and better results… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆
H2O MOP X5 Steam Cleaner

“unreliable”

Written on: 15/02/2014 by PERDIX2 (1 review written)

purchased this mop over a year ago.Worked fine to start with then started dripping water and loosing pressure.Could probably understand it if it had been used a lot but hardly used it at all. Mrs disappointed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆
H2O MOP X5 Steam Cleaner

“electric problems with mop”

Written on: 18/01/2014

my x wife bought this item was working fine for awhile but now when its switched on it cuts out and cuts all electric in flat it has happened a number of times it lights up so it cant be fuse in plug any ideas.¬… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Seabed's Comment

Written on: 03/02/2014

Did you follow the procedure for storage after you used the mop... it tells you how in the instructions. I've had mine over 12 months and it works perfectly fine so long as you drain it well and store correctly.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★☆☆☆
H2O MOP X5 Steam Cleaner

“Bought this mop used it for a year and it stopped...”

Written on: 16/01/2014

Bought this mop used it for a year and it stopped producing steam. I called and they sent a replacement. Now a year later again it has stopped working. I loved this mop when it worked but I will not by a third and would not recommend to anyone. Waste of money to only work for a year :(… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆
H2O MOP X5 Steam Cleaner

“Not made for Longevity”

Written on: 16/12/2013 by mat1164 (1 review written)

Had mine three months started playing up within two months. Fantastic bit of kit initially but the on / off switch works when it feels like it. Replaced by the vendor and now the same problem. My neighbour has one and surprise surprise hers lasted a week longer. Don't bother to be honest, cheap nasty over hyped tat… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆
H2O MOP X5 Steam Cleaner

“will not clean the black out of the grouting out of tiles”

Written on: 15/12/2013

I found it to make plenty of steam and the brush that is supplied with the cleaner when used with the jet nozzle has no guts to when you try to clean the grouting; just using the jet nozzle on the grout will not remove the grime ether the steamer dose not seem powerful enough. As far as the floors go I do not know clean they are; the floor pad is fairly dirty and when i go over it again with a clean pad that is dirty as well… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆
H2O MOP X5 Steam Cleaner

“Poor poor quality ”

Written on: 30/10/2013

I am now on my third mop all just stop working or on off switch does not work properly. My last one completely over heated and melted. I think these mops are dangerous, maybe it will take someone getting hurt before company addresses problems with them. I will not have another, a lot of money to throw away on poor quality product… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆
H2O MOP X5 Steam Cleaner

“thank you”

Written on: 02/09/2013 by OBarrios (1 review written)

I have not tried the steam cleaner, but was thinking of buying it. I want to thank everyone for their reviews on the steam cleaner… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆
H2O MOP X5 Steam Cleaner

“Pump failure”

Written on: 13/07/2013

I was very happy with my purchase until less than a month after the years guarantee finished the mop stopped working down to the pump failing. This I feel is alot of expense for an electrical item that doesn't live up to its expectations… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆
H2O MOP X5 Steam Cleaner

“broke the head on x5 ”

Written on: 29/06/2013 by jj0007 (1 review written)

like many of other viewers cannot get spare anywhere. Seems like they are only interested in after sales apart from main parts. Very flimsy so they know they will be easily damaged… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆
H2O MOP X5 Steam Cleaner

“Not durable”

Written on: 20/06/2013 by MelittaCook120 (3 reviews written)

Although a good tool to have as it can clean more than a conventional mop as the steam kills more bacteria, the problem is that it only worked well for a short period of time and then all sorts of problem started, from leaking to overheating it became unusable… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nicola63063's Response to MelittaCook120's Review

Written on: 27/06/2013

We are now on our third machine which has just packed up with the same problem that you have, leaking water. They have now told me my original 12 month warranty has expired. Would have thought each replacement should have been covered for 12 months but clearly they do not have that long a lifespan!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★☆☆☆
H2O MOP X5 Steam Cleaner

“design fault”

Written on: 03/06/2013

i had this steam mop and started playing up found that gets to hot and the internal parts overheating. my one started playing up so i took it apart to see why they are going wrong what i could see was there is not enough vent holes there is only one 8 mm hole to keep the unit cool i used mine with the unit half opened up for more ventilation and started working ok again so the parts are overheating … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆
H2O MOP X5 Steam Cleaner

“Unreliable as I have purchased 2 and both stopped working”

Written on: 01/06/2013 by Jemima21 (1 review written)

I loved the mop as when new it worked well. I preferred using the steam mop to a conventional mop and bucket as the floor dried more quickly. I also loved the nylon scrubbing attachment when using as a hand held steamer. Because I live in a hard water area I used distilled water from Halfords and used vinegar as suggested. Despite all this both mops stopped producing steam within 3 to 4 months. I had bought a lot of extra cloths and attachments for my first mop. Although both mops were under… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆
H2O MOP X5 Steam Cleaner

“A disappointed user”

Written on: 26/03/2013

Liked the sound of this steamer and loved the sales video - but the product does not perform, great expectations that it would but it did not. Not worth the money. It kept on breaking down. I exchanged it three times and each one stopped working after just a few goes… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆
H2O MOP X5 Steam Cleaner

“Not worth the money”

Written on: 22/03/2013

Hi I bought my X5 Mop after seing it on TV, as it looked so amazing. Yes it is amazing for cleaning different types of flooring, however if you have the mop set on the setting number 3, it will leave your floors soaking wet. The X5 didn't touch the hard water marks in my shower, on the shower door or around my taps. Please note the wasn't much hard water to remove in the first place. Whilst using the brush provided to clean the grout the bristles of the brush started to fall out,and we didnt… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆
H2O MOP X5 Steam Cleaner

“Good while it worked!”

Written on: 03/03/2013 by dwebster1406 (1 review written)

We were lucky to have 18 months out of it before the heater died on us, but we only used it about 24 times! Not a user friendly unit as the non tamper screws prevented me from checking the heater. {Poor value for money, but good when it worked. Not sure if I would buy another one. It was easy to use and saves getting on your hands and knees! A kettle gets more use and lsts about this long!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆
H2O MOP X5 Steam Cleaner

“brilliant product for the first 6 months”

Written on: 10/02/2013

brilliant product for the first 6 months, then it happended...its just stopped working! it started overheating on month 7, and the unit was hot that i scalded my hand and arm. I turned off let it cool down - then back on 30 mins later, this time steam poured out of the side seem of the unit, then it overheated and i quickly turned off. The first 6 months i used it for everything, kitchen, bathroom, tiles, laminate, carpet cleaning, it is really really good... just maybe the quality of the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆
H2O MOP X5 Steam Cleaner

“What a waste of money.”

Written on: 14/01/2013

I wish i had never bought this mop. It take so much time to get it all set up and when you do it leaves the floors soaking wet, i have tried all sorts of settings with the same outcome. You cannot clean the shower properley as within 30 seconds you cannot see for the steam. The window squeegy will not make a bit of difference as the steam is soaking the window as you are drying it, plus all the dirt just falls onto the frame. It doesnt clean grout or the oven as stated. I would not recomend to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Benjaminnnnnnnnn's Comment

Written on: 13/02/2013

I totally agree with everything you have said. What a total and utter waste of money. I would not recommend this product at all. I am currently trying to get a full refund. I think I may have a fight on my hand as according to the paperwork it has to be returned within 7 days. I have used it about half a dozen times and am totally unimpressed!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Pixieharris's Comment

Written on: 06/10/2013

Don't worry about the steam! It will only steam for a max of 5 months and then pack up! I am on my third replacement in 18 months! Service when complaining is terrible as well! Shame I didn't find this site before I started!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★☆☆☆
H2O MOP X5 Steam Cleaner

“Loved it but broke twice”

Written on: 17/10/2012

Loved this steam claner, used it once a week to do all my floors. However, Ive had two as they've had to be replaced as they kept breaking. Now do not have one. Im not the only person to have problems with this steam cleaner, at least 3 of my friends are on there 3rd. Im going to try a different brand, there must be a fault with these one… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Afilsdesigner's Comment

Written on: 08/01/2013

This is an excellent product, well designed and easy to use. Unfortunately, it has a design fault such that in three months, we are on our third unit. No problems getting it replaced so far but expensive on postage to keep sending it back. The latest fault means everything works fine except it outputs cold water, not steam.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Djfinessa36D's Comment

Written on: 30/05/2013

I too was seduced by the shopping channels lengthy adverts for this steam mop with all its attachments!! I have had it for just under 8 weeks and only used the hand held steamer and the garment steamer, I haven't even gotten around to using the mop head yet and the unit has stopped working!!!
It now makes all the pulsing noises and the light goes on but instead of steam a short sharp and pumping jet of cold water. it drains the tank in a couple of minutes. Vey disappointed i'm going to send it back and after all the reviews I've read on this and many other sites I'm going to request a full refund!! Couldn't be bothered with a new on it will most likely malfunction again, as many people have reported. VERY POOR PRACTICE TO KEEP ADVERTISING AND SELLING THIS PRODUCT WHEN IT CLEARLY HAS MAJOR DESIGN & FUNCTION FAULTS!! £100 + P&P IS NOT CHEAP!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
overview