H2O MOP X5 Steam Cleaner Reviews

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★★☆☆☆
1.5 / 5
125
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  • Durability

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  • Value For Money

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H2O MOP X5 Steam Cleaner

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★☆☆☆☆

“The company won't even allow you to leave any remarks...”

Written on: 30/10/2013 by MsG11. (1 review written)

The company won't even allow you to leave any remarks without approval from their company on their website. I have been waiting for a replacement mop for 3 weeks. As fast as they took my money, it's harder for them to send you what you paid for. My mop was leaking from the handheld part while I was steaming a blouse and it started leaking and burned my hand. I didn't want any sympathy, but I wanted a replacement mop. I would not recommend this company to anyone else.!!!!… Read Full Review

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★★☆☆☆

“Poor poor quality ”

Written on: 30/10/2013

I am now on my third mop all just stop working or on off switch does not work properly. My last one completely over heated and melted. I think these mops are dangerous, maybe it will take someone getting hurt before company addresses problems with them. I will not have another, a lot of money to throw away on poor quality product… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 29/10/2013 by Helz123 (1 review written)

This is rubbish mine is also leaking water and I didn't use it much a friend of mine has it to and her one is also leaking water ,after reading all the views and how the company treat people I will be going to trade and standard to stop people like them selling this junk and ripping people of they clearly make a lot of money selling this product and it's time they except there is a problem with mop maybe I might get I n touch with watch dog and shame them and let people no what rubbish they are… Read Full Review

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★★★★☆

“Excellent choice for the tough stuff”

Written on: 28/10/2013 by ExoticMary (8 reviews written)

Bough this one last week on the recommedation of a friend. Its light weight and easy to use also extremely effective. I have thanked my friend numerous time already and definitely recommend it to all my friends. Price wise it is resonable though seemigly a bit on the higher side, but worth every penny none the less… Read Full Review

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★☆☆☆☆

“does waste your money it does not last!”

Written on: 26/10/2013

The first X5 mop i recieved i had hardly used, water started to come out uncontrollably...sent the mop back under the years guarentee and THANE replaced it with a new boxed one....simular things have happened again and they now say its outside the warrentee of the first product....i refuse to through money down the drain and certainly didn't want the same product again, the manager offered me a 12month warrentee but i had to pay a further £39.99...i refused. i seriously would not buy the X5… Read Full Review

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★☆☆☆☆

“Don't buy this Junk”

Written on: 20/10/2013

I used this first time to clean my bathroom tiles taht was the onlt time it worked for about an hour. The Heater is dead. So Am I. Freaking KON Hey U from China… Read Full Review

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★☆☆☆☆

“don't buy this mop”

Written on: 10/10/2013 by alicelucy (1 review written)

This is the most disappointing household appliance I have ever bought and I am in my 60s . I was taken by the adverts and purchased my first mop - it worked well on floors to begin with but was cumbersome on windows and didn't really perform as the advert. After 11 months the mop stopped steaming. After many emails and having to go through lots of cleaning procedures Thane replaced my first mop with a new one. This time I treated the mop with kid gloves - carefully cleaning it, both with the… Read Full Review

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★☆☆☆☆

“Pump Fault”

Written on: 03/10/2013

It worked well for about 3 months then the pump packed in. managed to get a replacement pump. this then ran for about 2 weeks and the electronic controller failed. There is a lot of damp and corrosion inside and I wonder if this is what is causing the failures. this is not worth the money and thane direct are no help at all. do yourself a favour and avoid this product… Read Full Review

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Pixieharris's Comment

Written on: 06/10/2013

I am on my 3rd H2o MOP x5 in 18 months! The hose split on the first one after about 4 months. They replaced the whole mop after I sent it back to them. Then after about 4 months the steamer stopped steaming! I had to pay £40 for a replacement as they said my 1 year warranty started with the purchase of the first mop! Then, after about 5 months, the new one has stopped steaming! I agree with the above - DON'T BUY THIS PRODUCT! I only used it once a week for a short period - it is definitely not worth the money!

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★★★★★

“Fantastic”

Written on: 28/09/2013 by Kathleenlynch2 (1 review written)

Best steam cleaner ever. I use this in every room in the house and no longer use chemicals. Well worth the money and cheap at this price for what it saves in products. I have tried many other steam cleaner and none so versatile or effective, amazing job of grout and tiles… Read Full Review

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★☆☆☆☆

“Avoid this brand choose a known brand from a real store !!”

Written on: 12/09/2013 by Jelojo (2 reviews written)

I bought one of these, and I burnt my hand on it, I contacted amazon and they just passed the book as per usual, I contacted the seller and they got me to send it back and then they sent me another, I used it once and it started to leak, so I sent it back again and they replaced it again. This time it arrived broken the clear case for the water was smashed so I sent it back but this time the seller said he hadn't received it back and I wasn't getting a refund until he did although I had proof… Read Full Review

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★☆☆☆☆

“steam mop”

Written on: 10/09/2013 by firebyrd (48 reviews written)

I also had a steam mop. used it about four times and it started leaking plus it stopped steaming. complete waste of money but these companys rely on people not being aware of the junk they sell. for every customer they lose another unwittingly comes along… Read Full Review

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★★☆☆☆

“thank you”

Written on: 02/09/2013 by OBarrios (1 review written)

I have not tried the steam cleaner, but was thinking of buying it. I want to thank everyone for their reviews on the steam cleaner… Read Full Review

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★☆☆☆☆

“Absolute rubbish after sales did not want to know”

Written on: 28/08/2013 by thomas4 (1 review written)

I saw this H20 appliance advertised on the TV and thought it was exactly what I needed with a new grandchild in the house. WHY DID I WASTE MY HARD EARNED MONEY. This mop after only a few uses started flooding my floors with water. Contacted the after sales department which clearly did not want to know and asked me for another £40 to replace the body of said appliance. BE WARNED STEER CLEAR… Read Full Review

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★☆☆☆☆

“WASTE OF MONEY”

Written on: 22/08/2013

Only used once a week for 4 months then no steam and overheated to hot to hold should not be so highly recommended on the TV as this item is a waste of money and could be dangerous in the wrong hands. Contacted Thane USA and thane UK with no positive feedback… Read Full Review

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★☆☆☆☆

“I do not recommend!”

Written on: 20/08/2013 by LisaCorb (1 review written)

Yes this is light weight and the idea is great. The mop will clean up for the first 2 months but it does not last a year as promised. First,the mop head stopped working and then I was sent a replacement. Within 2 months the motor stopped heating up, so I am completely disatisfied with this product. I feel I was sent a defective product and was told they would send me a replacement motor but I should pay for shipping. I did not spend over $100 to keep paying to replace it. In addition, I… Read Full Review

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★★☆☆☆

“Pump failure”

Written on: 13/07/2013

I was very happy with my purchase until less than a month after the years guarantee finished the mop stopped working down to the pump failing. This I feel is alot of expense for an electrical item that doesn't live up to its expectations… Read Full Review

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★★☆☆☆

“broke the head on x5 ”

Written on: 29/06/2013 by jj0007 (1 review written)

like many of other viewers cannot get spare anywhere. Seems like they are only interested in after sales apart from main parts. Very flimsy so they know they will be easily damaged… Read Full Review

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★★☆☆☆

“Not durable”

Written on: 20/06/2013 by MelittaCook120 (3 reviews written)

Although a good tool to have as it can clean more than a conventional mop as the steam kills more bacteria, the problem is that it only worked well for a short period of time and then all sorts of problem started, from leaking to overheating it became unusable… Read Full Review

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Nicola63063's Response to MelittaCook120's Review

Written on: 27/06/2013

We are now on our third machine which has just packed up with the same problem that you have, leaking water. They have now told me my original 12 month warranty has expired. Would have thought each replacement should have been covered for 12 months but clearly they do not have that long a lifespan!

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★★☆☆☆

“design fault”

Written on: 03/06/2013

i had this steam mop and started playing up found that gets to hot and the internal parts overheating. my one started playing up so i took it apart to see why they are going wrong what i could see was there is not enough vent holes there is only one 8 mm hole to keep the unit cool i used mine with the unit half opened up for more ventilation and started working ok again so the parts are overheating … Read Full Review

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★★☆☆☆

“Unreliable as I have purchased 2 and both stopped working”

Written on: 01/06/2013 by Jemima21 (1 review written)

I loved the mop as when new it worked well. I preferred using the steam mop to a conventional mop and bucket as the floor dried more quickly. I also loved the nylon scrubbing attachment when using as a hand held steamer. Because I live in a hard water area I used distilled water from Halfords and used vinegar as suggested. Despite all this both mops stopped producing steam within 3 to 4 months. I had bought a lot of extra cloths and attachments for my first mop. Although both mops were under… Read Full Review

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