H2O MOP X5 Steam Cleaner Reviews

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★★☆☆☆
1.5 / 5
107
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H2O MOP X5 Steam Cleaner

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★★☆☆☆

“design fault”

Written on: 03/06/2013

i had this steam mop and started playing up found that gets to hot and the internal parts overheating. my one started playing up so i took it apart to see why they are going wrong what i could see was there is not enough vent holes there is only one 8 mm hole to keep the unit cool i used mine with the unit half opened up for more ventilation and started working ok again so the parts are overheating … Read Full Review

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★★☆☆☆

“Unreliable as I have purchased 2 and both stopped working”

Written on: 01/06/2013 by Jemima21 (1 review written)

I loved the mop as when new it worked well. I preferred using the steam mop to a conventional mop and bucket as the floor dried more quickly. I also loved the nylon scrubbing attachment when using as a hand held steamer. Because I live in a hard water area I used distilled water from Halfords and used vinegar as suggested. Despite all this both mops stopped producing steam within 3 to 4 months. I had bought a lot of extra cloths and attachments for my first mop. Although both mops were under… Read Full Review

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★☆☆☆☆

“poor”

Written on: 26/05/2013

Bloody disgusting is the only way to describe this X5 steam mop and the company that advertising it should be closed down Leaves floors all soaking wet leaves a dull dirty mark still on floor tiles Does not clear oven like its suppose it by there advertising Not very good steam power that they advertising We are stuck with this item as they will not refund money so waste of £70.00 item been in garage since only using it twice False advertising so PLEASE DO NOT BUY THE SO CALLED X5 STEAM… Read Full Review

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★☆☆☆☆

“Waste of money!”

Written on: 30/04/2013 by Rayyy16 (1 review written)

Used the steamer about 5 times (had it less than a month) It no longer steams just leaks water! DO NOT BUY!… Read Full Review

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Brett2912's Response to Rayyy16's Review

Written on: 30/04/2013

I would have to disagree, i use it for me Steam Cleaning Business back here in Australia and think its great. never had any issues with leaking water

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Nicola63063's Response to Rayyy16's Review

Written on: 27/06/2013

We are now on our third machine which has just packed up with the same problem that you have, leaking water. They have now told me my original 12 month warranty has expired. Would have thought each replacement should have been covered for 12 months but clearly they do not have that long a lifespan!

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Pixieharris's reply to Nicola63063's Comment

Written on: 06/10/2013

Same thing happened to me! I am on my third one in 18 months and they say the guarantee runs from your very first purchase even though the replacements are new! What robbers! Leaky, non-steaming steamer that only lasts for about 4-5 months!

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Djfinessa36D's Response to Rayyy16's Review

Written on: 30/05/2013

same here, only had it since the end of march 2013 and only used it couple of times, in fact I haven't even used the mop head yet, I have only used the hand held steamer to clean under my cooker as I was getting a new one delivered. I plugged it in today to use the garment steamer as my iron just broke!! The green light came on the pulsing noises started and out came short pumping burst of cold water!! No steam, no nothing! Very disappointed, waste of money £100 + P&P Will be onto Thane Direct first thing tomorrow for a full refund, ABSOLUTE RUBBISH!!!

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★☆☆☆☆

“RUBBISH!!!!!”

Written on: 14/04/2013 by schin (1 review written)

I Broght My H2O MOP X5 Steam Cleaner At R D 4 Months Ago, I Think All Together I Really Used It Less Than 10 Times. Its Not As Light As They Describe It On TV, And It Doesnt Clean As Good As It Said. ANd Worst Of All. My Steamer No Longer Give Out Steam But Only Leak! I WANT MY MONEY BACK!!!… Read Full Review

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Nicola63063's Response to schin's Review

Written on: 27/06/2013

We are now on our third machine which has just packed up with the same problem that you have, leaking water. They have now told me my original 12 month warranty has expired. Would have thought each replacement should have been covered for 12 months but clearly they do not have that long a lifespan!

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★☆☆☆☆

“Chinese rubbish”

Written on: 13/04/2013 by IBett (1 review written)

chinese rubbish used about 10 times stop working just as the gurantee ran out no steam waste of well earned money built to last about 12 months so no come back… Read Full Review

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★☆☆☆☆

“Very disappointed on my 4th ”

Written on: 11/04/2013

After purchasing two in walthamstow mall,I've had to have two replacements wrote twice to the person I brought them from in the mall,and a till the replacements broke down after 3weeks I've written to him again still no reply very disappointed in this product waste of money!!! Leaks,doesn't heat and breaks… Read Full Review

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Nicola63063's Comment

Written on: 27/06/2013

We are now on our third machine which has just packed up with the same problem that you have, leaking water. They have now told me my original 12 month warranty has expired. Would have thought each replacement should have been covered for 12 months but clearly they do not have that long a lifespan!

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★☆☆☆☆

“Big disappointment”

Written on: 10/04/2013 by geordie.allie (1 review written)

DON'T WASTE YOUR MONEY! The TV advert for this product is very misleading in my opinion. It did not clean any of the things it suggested it did on the commercial - it was not even capable of handling a little some water spots on the shower door, never mind baked on grease in the oven! I tried it on the house windows and it shifted as much dirt as it would have just using the water on its own. There are several accessories, that are not always easy to use (getting the microfibre cloth over… Read Full Review

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★★★☆☆

“No steam”

Written on: 05/04/2013

Brought the x5 it looked great on tv advert. Thought it was good but found it quite heavy & bulky when using the hand held steamer also it did not clean grout on tiles as it said or shower door. Only used it about a dozen times because I brought a cheaper steam mop which didn't soak everywhere & lighter. unfortunately after 12 months it stopped working. Stuck with a useless steamer. What a waste of money. Would not recommend it. I wish id looked at the reviews first… Read Full Review

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★☆☆☆☆

“Will only work for a month”

Written on: 04/04/2013

Having had it replaced and the same problem recurring, it astounds me that they are still advertising on tv as being which recommended. I'm disabled and for the first month it was absolutely brilliant. So much so that when they replaced it for me, I bought loads of the mop heads. But within a month same problem occurred and website searches other people experienced same problem. Despite following the cleaning regime, the steam refused to come out. My theory - plastic parts with such high temp… Read Full Review

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★☆☆☆☆

“Not worth the money at all eventhough prices reduced”

Written on: 01/04/2013

i have use less than 5 times and it is out of order Hot water leak out and it is very hot at the bottom part of the steam cleaner. Do not recommend to buy it again eventhough it is cheaper now by 50%. I previously bought at RM389 and it is selling at RM178. You can see why they are selling so cheap !!… Read Full Review

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★★☆☆☆

“A disappointed user”

Written on: 26/03/2013

Liked the sound of this steamer and loved the sales video - but the product does not perform, great expectations that it would but it did not. Not worth the money. It kept on breaking down. I exchanged it three times and each one stopped working after just a few goes… Read Full Review

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★★☆☆☆

“Not worth the money”

Written on: 22/03/2013

Hi I bought my X5 Mop after seing it on TV, as it looked so amazing. Yes it is amazing for cleaning different types of flooring, however if you have the mop set on the setting number 3, it will leave your floors soaking wet. The X5 didn't touch the hard water marks in my shower, on the shower door or around my taps. Please note the wasn't much hard water to remove in the first place. Whilst using the brush provided to clean the grout the bristles of the brush started to fall out,and we didnt… Read Full Review

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★☆☆☆☆

“In the beginning,quite satisfied with it.After a few...”

Written on: 20/03/2013

In the beginning,quite satisfied with it.After a few month,it spit water,and no steam at all… Read Full Review

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Nicola63063's Comment

Written on: 27/06/2013

We are now on our third machine which has just packed up with the same problem that you have, leaking water. They have now told me my original 12 month warranty has expired. Would have thought each replacement should have been covered for 12 months but clearly they do not have that long a lifespan!

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★☆☆☆☆

“Waste of money it doesn't do as it advertises on TV”

Written on: 17/03/2013

We bought this steam cleaner last week from the Range, mainly to clean the shower and bathroom. What a waste of money , we are looking at returning it to the Range this week. My wet room is only a year old and is cleaned thoroughly several times a week, but we had a bit of black around the bottom tiles so we tried the X5 it was useless it never budged it at all. My husband ended up scrubbing it with a toothbrush, hard work but brilliant result for lots less money. I wouldnt recommend anyone… Read Full Review

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★★★☆☆

“Huu”

Written on: 14/03/2013

I agreed with a lot of the previos review, it does work well the few months but then my now only water come out, no stream any more. … Read Full Review

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Nicola63063's Comment

Written on: 27/06/2013

We are now on our third machine which has just packed up with the same problem that you have, leaking water. They have now told me my original 12 month warranty has expired. Would have thought each replacement should have been covered for 12 months but clearly they do not have that long a lifespan!

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★★☆☆☆

“Good while it worked!”

Written on: 03/03/2013 by dwebster1406 (1 review written)

We were lucky to have 18 months out of it before the heater died on us, but we only used it about 24 times! Not a user friendly unit as the non tamper screws prevented me from checking the heater. {Poor value for money, but good when it worked. Not sure if I would buy another one. It was easy to use and saves getting on your hands and knees! A kettle gets more use and lsts about this long!… Read Full Review

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★★☆☆☆

“brilliant product for the first 6 months”

Written on: 10/02/2013

brilliant product for the first 6 months, then it happended...its just stopped working! it started overheating on month 7, and the unit was hot that i scalded my hand and arm. I turned off let it cool down - then back on 30 mins later, this time steam poured out of the side seem of the unit, then it overheated and i quickly turned off. The first 6 months i used it for everything, kitchen, bathroom, tiles, laminate, carpet cleaning, it is really really good... just maybe the quality of the… Read Full Review

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★★★★☆

“H2O review - good product”

Written on: 04/02/2013

Really a v good product. Easy to use and store away. Only problem that once out of the guarantee period we notice excessive leakage from the tank, which made it inoperable. Upon dismantling the steamer it was clear that damage to the water tank was the cause - which appears to have occurred at the time of manufacture and worsened with use. It would have been difficult for the tank to have been damaged to any extent without any visible marks to the outer case ! Pity - as now rather than risk… Read Full Review

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Nicola63063's Comment

Written on: 27/06/2013

You were very lucky to get 12 months out of yours. We are now on our third machine which has just packed up with the same problem that you have, leaking water. They have now told me my original 12 month warranty has expired. Would have thought each replacement should have been covered for 12 months but clearly they do not have that long a lifespan!

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★★★★☆

“Good mop ”

Written on: 29/01/2013

Good mop does the job pads are a bit thin but cant have everything… Read Full Review

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