H2O MOP X5 Steam Cleaner Reviews

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★★☆☆☆
1.5 / 5
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H2O MOP X5 Steam Cleaner

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★☆☆☆☆

“H20 MOP”

Written on: 10/03/2014 by 320Shaffer (1 review written)

I bought the H20 mop back in July 2012 I fortunatly took out warrenty however I have had 4 since then. The main part to the mop on all 4 have had to be replaced WITH A NEW MOP! I have asked for my money back and they have refused to do this I am fed up of sending it back after every 4-6 months complete rubbish waste of money and time - I regret buying this mop… Read Full Review

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★☆☆☆☆

“Disgusting customer service think they are a law unto...”

Written on: 05/03/2014 by foO'Leary107 (1 review written)

Thane is a terrible company that will not let you sell on their products even though they have your order number and they know you bought it direct from them. Don't even answer emails. Had me thrown off ebaycasctheycsaidvivwas selling counterfeit goods which is what was bought direct from them. Total rubbish company will never buy from them again. If you do make sure you never want to sell it again as you are not allowed even though it is yours and you have paid over the odds for it. They ought… Read Full Review

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★☆☆☆☆

“Choose another steam cleaner”

Written on: 01/03/2014 by npStephens229 (1 review written)

Don't even think about this one; not only has our X5 stopped steaming after 16 months the one I bought for my daughter after we bought ours doesn't steam very well either and she has less floors to clean than ours. Apart from stopping steaming the electric cable clip broke within a month, the handle became weak and bends and quite honestly it really doesn't work properly if you have large areas to clean. I am only pleased I didn't buy the offer of more dusters and pads for it, that really would… Read Full Review

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★☆☆☆☆

“Steamer Function”

Written on: 27/02/2014

After using the Mop for the first time for 4 hours. The Steam Function stopped working and now the Maxine is totally useless. I googled the problem to find a remedy. There apparently is no remedy, others users have tried the suggested remedies and it's all rubbish. The mop is a complete waste if money… Read Full Review

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★☆☆☆☆

“Do not buy this piece of rubbish”

Written on: 20/02/2014 by Skintdave (1 review written)

I have used this steamer about three times and it has stopped producing steam, it just leaks water. This has to be the biggest waste of money ever. As a warning to other people please do not buy this piece of rubbish… Read Full Review

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★★☆☆☆

“unreliable”

Written on: 15/02/2014 by PERDIX2 (1 review written)

purchased this mop over a year ago.Worked fine to start with then started dripping water and loosing pressure.Could probably understand it if it had been used a lot but hardly used it at all. Mrs disappointed… Read Full Review

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★☆☆☆☆

“X5 H20 - No, no, no”

Written on: 11/02/2014 by MPSP (1 review written)

First mop returned to Thane Direct as it stopped producing steam. I was initially impressed when the unit was replaced only for the replacement to develop a fault less than 10 months later. Have been told by Thane that the warranty for the replacement unit is only valid from the original purchase date of the first faulty unit although of course I could let them repair or replace the other faulty machine at some considerable cost. NOT A HAPPY BUNNY. Will complain but feel my efforts will be in… Read Full Review

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★☆☆☆☆

“Does not last long”

Written on: 31/01/2014 by Path1 (1 review written)

Just like many other people I thought this was great until it started dripping water and spitting steam out of the main body/handle. I took the top off the main unit and dried it out and now the pump wont feed water through the unit. I have only used it six times and as it is out of warranty and you can't buy a replacement pump (only available in bulk from China). I could have purchased another make for around half the price. I am now shopping around for something more reliable and reading… Read Full Review

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★★☆☆☆

“electric problems with mop”

Written on: 18/01/2014

my x wife bought this item was working fine for awhile but now when its switched on it cuts out and cuts all electric in flat it has happened a number of times it lights up so it cant be fuse in plug any ideas.¬… Read Full Review

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Seabed's Comment

Written on: 03/02/2014

Did you follow the procedure for storage after you used the mop... it tells you how in the instructions. I've had mine over 12 months and it works perfectly fine so long as you drain it well and store correctly.

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★★☆☆☆

“Bought this mop used it for a year and it stopped...”

Written on: 16/01/2014

Bought this mop used it for a year and it stopped producing steam. I called and they sent a replacement. Now a year later again it has stopped working. I loved this mop when it worked but I will not by a third and would not recommend to anyone. Waste of money to only work for a year :(… Read Full Review

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★☆☆☆☆

“Waste of money”

Written on: 15/01/2014

Had this for about a year always left our wooden floor wet then it packed in. This is the same for three family members and two friend who purchased one… Read Full Review

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★☆☆☆☆

“Made in China ”

Written on: 13/01/2014 by Tamworth79 (1 review written)

Bought this item last February, used it 19 times, used it on hard floor and it cleaned satisfactory, it was less efficient on windows and tiles and I went back to using elbow grease. On the last time of using, it gave up the ghost, the main body became hot but no steam,green button on but no pulsing. Descaled every time I used it, used white vinegar to keep chamber descaled,what a waste of time! Very surprised Which recommended this product maybe some-one needs to review Which. Wished I had… Read Full Review

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★☆☆☆☆

“one use!”

Written on: 30/12/2013

One use and the black gripping pads melted from the steam. Now the pad will not stick to the mop! Don't buy this product!… Read Full Review

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Katiejane74656's Comment

Written on: 31/12/2013

We have had our X5 just over a year now and it no longer works - just in time for the warranty to run out as with all products these days! It doesn't give out enough steam to melt a snowflake. We followed all cleaning instructions but still nothing. The manufacturers have offered us a new head attachment - for £40. It only cost £99 in the first place. Think I'll go back to my mop and bucket.

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★★☆☆☆

“Not made for Longevity”

Written on: 16/12/2013 by mat1164 (1 review written)

Had mine three months started playing up within two months. Fantastic bit of kit initially but the on / off switch works when it feels like it. Replaced by the vendor and now the same problem. My neighbour has one and surprise surprise hers lasted a week longer. Don't bother to be honest, cheap nasty over hyped tat… Read Full Review

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★★☆☆☆

“will not clean the black out of the grouting out of tiles”

Written on: 15/12/2013

I found it to make plenty of steam and the brush that is supplied with the cleaner when used with the jet nozzle has no guts to when you try to clean the grouting; just using the jet nozzle on the grout will not remove the grime ether the steamer dose not seem powerful enough. As far as the floors go I do not know clean they are; the floor pad is fairly dirty and when i go over it again with a clean pad that is dirty as well… Read Full Review

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★☆☆☆☆

“big disappointment”

Written on: 07/12/2013 by davefromretford (1 review written)

ok for first 5 usages, but now just spews water, that works out at £20 a go, what a waste of money for an OAP… Read Full Review

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★☆☆☆☆

“I'm DONE with this product”

Written on: 28/11/2013 by A.Jerri (1 review written)

Just received the second replacement which does not heat no steam and drips water all over the floor. This is the third one,Paid $149.00 for all attachments Never again.What a waste of my hard earned money… Read Full Review

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★☆☆☆☆

“DO NOT BOTHER”

Written on: 27/11/2013 by elaineypops (1 review written)

I bought this product just over 12 months ago. Worked ok for the first 4 uses but now just drips water & no steam. Phoned after sales who just wanted me to send it back at a cost of £39.99 or buy a new main body for £59.99.Am not spending any more of my hard earned money on rubbish… Read Full Review

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★☆☆☆☆

“Just say no!”

Written on: 17/11/2013

Rubbish! Stopped working properly after about 10 uses. Cheap plastic. No way is this worth the £99 paid. Never again… Read Full Review

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★☆☆☆☆

“Waste of money!”

Written on: 14/11/2013 by Wendylou26179 (1 review written)

Awful product! My first one stopped working less than a year after I got it. The new one they sent has now stopped working as well and they won't replace! The steam just stops coming out and instead it spits out cold water! Don't buy this! Its a complete waste of money! Even when it was working it does none of the things on the advert!… Read Full Review

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