H2O MOP X5 Steam Cleaner Reviews

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★★☆☆☆
1.6 / 5
9.7% of users recommend this
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H2O MOP X5 Steam Cleaner

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★☆☆☆☆
H2O MOP X5 Steam Cleaner

“useless gadget”

Written on: 22/04/2014 by unhappyintownofLindsay (1 review written)

Bought the unit and used the H2) MOP X5 Steam Cleaner twice, and for less than ten minutes total each time. Third and subsequent attempts have proven that this was a poor choice to have purchased. The water does not heat up, does NOT produce steam, it only leaves puddles of cold water that squirt out of the unit even after reading and resetting the unit on several attempts. DO NOT BUY … Read Full Review

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★☆☆☆☆
H2O MOP X5 Steam Cleaner

“dont buy 1”

Written on: 06/04/2014

This productis rubbish and the warranty is the same .If you use it every day youll be lucky if it lasts 2 mounth!!!we've had 4 replacements and one of them was a recon!The warranty lasts a year even if you got a replacement it has no warranty because it starts from the date of purchase of the original.5 of our friends have got one and there the same bin fodder… Read Full Review

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★★☆☆☆
H2O MOP X5 Steam Cleaner

“review”

Written on: 06/04/2014 by fishingtrip (1 review written)

not that keen on it used a few times not as good as they say. just as easy to clean it from scratch as you still have to clean the floor after you have used it. generates a lot of steam so requires wiping down as you use and not as light as they say it is. cant see many good points to it so be carefull when thinking of buying one. get better results doing the old fashion way buy hand and better results… Read Full Review

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★☆☆☆☆
H2O MOP X5 Steam Cleaner

“DO NOT BUY THIS!!! Customer service atrocious. ”

Written on: 28/03/2014 by Parkerzl460 (1 review written)

Originally purchased this product 16 months ago. Similar problem to the one described in so many reviews here. Pump action stopped and water no longer heated or steam produced, but just releasing water all over the floor. After several e-mails I returned it and the unit was replaced (After only 4 months of use). The replacement unit has just done exactly the same, but as it's over 12 months since my original purchase they can only offer a repair service (£39) or a replacement (£60). I do not… Read Full Review

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Rozalia1's Comment

Written on: 03/04/2014

I totally agree wouldnt recommend to anyone, same problem as you, steam then no steam and the pump only works when it feels like it, total rubbish and waste of money, now out of guarantee so not happy at all

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★☆☆☆☆
H2O MOP X5 Steam Cleaner

“h20 stopped steaming after 5 mintues”

Written on: 22/03/2014 by Sharpes147 (1 review written)

brought the h20 stopped steaming after only 5 minutes, just spitting out water. took back to the shop and replaced. this has also stopped working after about 10 minutes. so this is going back today and I will not be getting another replacement only a refund. I really wouldn't want to recommend this product… Read Full Review

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★☆☆☆☆
H2O MOP X5 Steam Cleaner

“DON'T BUY”

Written on: 14/03/2014 by avLancaster6 (1 review written)

the H20X5 Steam mop by Thane Direct may seem good at first but it's no good when it breaks and stops pumping steam. Only after a few times used this product starts to leak water and does not steam. This has happened twice to me and if it's after a year from your original purchase Thane direct won't do anything. You can pay more money than it costs to buy a new one to get it repaired ?????? You can also pay £20 for 3 year warranty which is the only way to get 3 years of use out of it. Then… Read Full Review

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★☆☆☆☆
H2O MOP X5 Steam Cleaner

“H20 MOP”

Written on: 10/03/2014 by 320Shaffer (1 review written)

I bought the H20 mop back in July 2012 I fortunatly took out warrenty however I have had 4 since then. The main part to the mop on all 4 have had to be replaced WITH A NEW MOP! I have asked for my money back and they have refused to do this I am fed up of sending it back after every 4-6 months complete rubbish waste of money and time - I regret buying this mop… Read Full Review

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★☆☆☆☆
H2O MOP X5 Steam Cleaner

“Disgusting customer service think they are a law unto...”

Written on: 05/03/2014 by foO'Leary107 (1 review written)

Thane is a terrible company that will not let you sell on their products even though they have your order number and they know you bought it direct from them. Don't even answer emails. Had me thrown off ebaycasctheycsaidvivwas selling counterfeit goods which is what was bought direct from them. Total rubbish company will never buy from them again. If you do make sure you never want to sell it again as you are not allowed even though it is yours and you have paid over the odds for it. They ought… Read Full Review

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★☆☆☆☆
H2O MOP X5 Steam Cleaner

“Choose another steam cleaner”

Written on: 01/03/2014 by npStephens229 (1 review written)

Don't even think about this one; not only has our X5 stopped steaming after 16 months the one I bought for my daughter after we bought ours doesn't steam very well either and she has less floors to clean than ours. Apart from stopping steaming the electric cable clip broke within a month, the handle became weak and bends and quite honestly it really doesn't work properly if you have large areas to clean. I am only pleased I didn't buy the offer of more dusters and pads for it, that really would… Read Full Review

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★☆☆☆☆
H2O MOP X5 Steam Cleaner

“Steamer Function”

Written on: 27/02/2014

After using the Mop for the first time for 4 hours. The Steam Function stopped working and now the Maxine is totally useless. I googled the problem to find a remedy. There apparently is no remedy, others users have tried the suggested remedies and it's all rubbish. The mop is a complete waste if money… Read Full Review

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★☆☆☆☆
H2O MOP X5 Steam Cleaner

“Do not buy this piece of rubbish”

Written on: 20/02/2014 by Skintdave (1 review written)

I have used this steamer about three times and it has stopped producing steam, it just leaks water. This has to be the biggest waste of money ever. As a warning to other people please do not buy this piece of rubbish… Read Full Review

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★★☆☆☆
H2O MOP X5 Steam Cleaner

“unreliable”

Written on: 15/02/2014 by PERDIX2 (1 review written)

purchased this mop over a year ago.Worked fine to start with then started dripping water and loosing pressure.Could probably understand it if it had been used a lot but hardly used it at all. Mrs disappointed… Read Full Review

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★☆☆☆☆
H2O MOP X5 Steam Cleaner

“X5 H20 - No, no, no”

Written on: 11/02/2014 by MPSP (1 review written)

First mop returned to Thane Direct as it stopped producing steam. I was initially impressed when the unit was replaced only for the replacement to develop a fault less than 10 months later. Have been told by Thane that the warranty for the replacement unit is only valid from the original purchase date of the first faulty unit although of course I could let them repair or replace the other faulty machine at some considerable cost. NOT A HAPPY BUNNY. Will complain but feel my efforts will be in… Read Full Review

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★☆☆☆☆
H2O MOP X5 Steam Cleaner

“Does not last long”

Written on: 31/01/2014 by Path1 (1 review written)

Just like many other people I thought this was great until it started dripping water and spitting steam out of the main body/handle. I took the top off the main unit and dried it out and now the pump wont feed water through the unit. I have only used it six times and as it is out of warranty and you can't buy a replacement pump (only available in bulk from China). I could have purchased another make for around half the price. I am now shopping around for something more reliable and reading… Read Full Review

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★★☆☆☆
H2O MOP X5 Steam Cleaner

“electric problems with mop”

Written on: 18/01/2014

my x wife bought this item was working fine for awhile but now when its switched on it cuts out and cuts all electric in flat it has happened a number of times it lights up so it cant be fuse in plug any ideas.¬… Read Full Review

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Seabed's Comment

Written on: 03/02/2014

Did you follow the procedure for storage after you used the mop... it tells you how in the instructions. I've had mine over 12 months and it works perfectly fine so long as you drain it well and store correctly.

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★★☆☆☆
H2O MOP X5 Steam Cleaner

“Bought this mop used it for a year and it stopped...”

Written on: 16/01/2014

Bought this mop used it for a year and it stopped producing steam. I called and they sent a replacement. Now a year later again it has stopped working. I loved this mop when it worked but I will not by a third and would not recommend to anyone. Waste of money to only work for a year :(… Read Full Review

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★☆☆☆☆
H2O MOP X5 Steam Cleaner

“Waste of money”

Written on: 15/01/2014

Had this for about a year always left our wooden floor wet then it packed in. This is the same for three family members and two friend who purchased one… Read Full Review

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★☆☆☆☆
H2O MOP X5 Steam Cleaner

“Made in China ”

Written on: 13/01/2014 by Tamworth79 (1 review written)

Bought this item last February, used it 19 times, used it on hard floor and it cleaned satisfactory, it was less efficient on windows and tiles and I went back to using elbow grease. On the last time of using, it gave up the ghost, the main body became hot but no steam,green button on but no pulsing. Descaled every time I used it, used white vinegar to keep chamber descaled,what a waste of time! Very surprised Which recommended this product maybe some-one needs to review Which. Wished I had… Read Full Review

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★☆☆☆☆
H2O MOP X5 Steam Cleaner

“one use!”

Written on: 30/12/2013

One use and the black gripping pads melted from the steam. Now the pad will not stick to the mop! Don't buy this product!… Read Full Review

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Katiejane74656's Comment

Written on: 31/12/2013

We have had our X5 just over a year now and it no longer works - just in time for the warranty to run out as with all products these days! It doesn't give out enough steam to melt a snowflake. We followed all cleaning instructions but still nothing. The manufacturers have offered us a new head attachment - for £40. It only cost £99 in the first place. Think I'll go back to my mop and bucket.

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★★☆☆☆
H2O MOP X5 Steam Cleaner

“Not made for Longevity”

Written on: 16/12/2013 by mat1164 (1 review written)

Had mine three months started playing up within two months. Fantastic bit of kit initially but the on / off switch works when it feels like it. Replaced by the vendor and now the same problem. My neighbour has one and surprise surprise hers lasted a week longer. Don't bother to be honest, cheap nasty over hyped tat… Read Full Review

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