H2O MOP X5 Steam Cleaner Reviews

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H2O MOP X5 Steam Cleaner

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Latest Reviews

★☆☆☆☆

“Had two in 12 months- 6 months appears to be limit!!”

Written on: 31/08/2016 by CarleyRodriguez (1 review written)

Bought my 1st one about 18 months ago, very pleased with how it worked. After 6 months it blocked up wouldn't produce any steam (well maybe a quick puff every 30 secs or so. Took it back to Argos and they exchanged it for another (not a new one). Six months on and it has blocked again, in just the same, and tried several descalers with no joy. Perhaps it would of been better if I kept using it on a regular basis. … Read Full Review

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★★☆☆☆

“not worth the money!”

Written on: 30/06/2016

Bought for £99 and used about once a week. Stopped steaming and advised to run a vinegar solution which I did with little effect. Took it to a repair shop who said I needed a new pump. Have to order parts from Thane but will not bother and destined for the bin! Liked the idea but not worth the money, also not very stable on standing… Read Full Review

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★★☆☆☆

“Helpful customer service”

Written on: 27/05/2016 by 222Lindsey (1 review written)

Handle broke off my X5 mop after minimal use.. Called customer service (even thought out of warranty) I spoke to a very helpful lady who spoke with her supervisor and arranged for a replacement handle,to be delivered free of charge. I would not buy thismitem again as reading the other re owes some people have also had the handle break and problems with the steam pipe (mine also).. Best Buy a steamer from recognised company… Read Full Review

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★☆☆☆☆

“Feeder pipe broken off in tank”

Written on: 24/02/2016 by Ice Pick (2 reviews written)

Bought this a year or so ago and only used it half a dozen times to find this morning when I came to use it for the kitchen floor that the clear rubber pipe in the water tank has snapped off meaning no water was reaching the steam generator elements. As been mentioned many times in these reviews the handle is flimsy which creeks while in use and in many cases as broken… Read Full Review

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★★☆☆☆

“X5 Steam mop”

Written on: 08/02/2016 by MarquisGillespie (1 review written)

X5 worked well at first, then intermittently, checked on-line and decided to have a look inside. Mine unlike the YouTube video model didn't have Spring clips securing the steam line internally. This results in the steam escaping internally directly onto the printed circuit board and it cutting out and damaging the board… Read Full Review

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★★★☆☆

“Keeps on tripping the main fuse box”

Written on: 16/01/2016 by Leigh17 (1 review written)

Now this tie the second H2o x5 that I have had, the first I thought, just a electrical fault, so I took it back to Argos and they give me a new H2o... Continue to use it as the instructions stated..then out off the blue..all power go's..once again the same problem with H2, keeps tripping the fuse box. I don't know what the hell is going on with this steam cleaner, but there is a definite fault with this item and needs to be sorted ASAP.. Before someone gets hurt with one of these steams… Read Full Review

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Sable1234's Response to Leigh17's Review

Written on: 17/01/2016

Mine has just started tripping the fuse box as well. I am contacting Thane directly tomorrow.

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★☆☆☆☆

“The commercials are 100% lies”

Written on: 29/12/2015 by McElroyjd308 (1 review written)

This product looked amazing and yet it is so useless it angers me every time i see it still advertised on tv, it fails to clean even simple tasks a wet cloth will beat it hands down and to top it off it broke between 5 and 10 short uses, we have good water here, i followed instructions and what a waste of time and money… Read Full Review

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★☆☆☆☆

“H2o X5 mop”

Written on: 24/11/2015

Very disappointed! Worked well on the first few occasions but has now stopped working. Cleaned as recommended but made no difference. I would not recommend buying this mop to a tone - don't waste your money… Read Full Review

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★☆☆☆☆

“Avoid this steamer. Product poor quality and shocking...”

Written on: 09/11/2015 by Kmc246 (1 review written)

Started squirting boiling water from connection points after a few uses. Asked to return and they arranged a courier to collect but could only give 9 to 5pm slot so had to book a days holiday. The courier didn't show up and when I called thane direct they tried to say the courier had tried but no one at home, which was not true. Also said they!d tried to call on my mobile but no missed calls. I now have to struggle to postoffice with the very heavy box and they will only reimburse £ 12 postage… Read Full Review

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★☆☆☆☆

“Poor performance and lifespan”

Written on: 31/10/2015 by nuHowell377 (1 review written)

The pressure of the steam from this mop is pretty ineffective and after very little use the water started to drip from the connecting points reducing the pressure to 0. The idea is good but the quality is poor. The handle is very flimsy and the whole thing just feels cheap. Don't bother… Read Full Review

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★☆☆☆☆

“These Steam Mops are rubbish Steam stoped working ”

Written on: 15/10/2015 by Roscol (1 review written)

The H2o X5 mop are very poor value for the money paid to thane after very little use the steam system has packed up. When it was working it was not too bad but not a good purchase the Thane video said it was great but it was a waste of our money… Read Full Review

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★★☆☆☆

“H2o mop handle sheared off”

Written on: 07/10/2015

My 18 month old H20 mop handle just sheared right off when I was cleaning my kitchen floor. Part of the handle was lodged in the lower part of the mop, it is still stuck there and is impossible to remove. Thane told me I could send it for repair at a cost of £35 plus £9.99 for a new handle. Cheaper to buy a new one for £49 at the local hardware store, I said there is an obvious design fault but they put the blame on me! I am disgusted at their lack of interest in this problem. Surely I am… Read Full Review

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★☆☆☆☆

“Trash, would make a skip look untidy”

Written on: 06/10/2015 by Ortiz313 (1 review written)

This is rubbish, I used the mop 5 times (perhaps that's why it's called the X5). The last time I used it it blew the electrics so I changed the fuse and still shorted out so I assumed the problem lay inside. Now I'm a curious person when it comes to taking things apart and curiosity got the best of me and within minutes I had located the source of the problem, one of the pipes that lead from the steam generator had split causing water vapour to cover the electrics in corrosion and dried up… Read Full Review

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★☆☆☆☆

“Rubbish product”

Written on: 10/09/2015 by pwBolton395 (1 review written)

I bought an H2O Mop X5 Steam Cleaner and after just 15 times of use it is no longer steaming. The heating element is no longer working - therefore no steam! Therefore it has cost me £5.30 per kitchen floor clean - hardly good value. This is a cheap, poorly made product and I certainly would not recommend anyone to buy it, unless they want to throw away £80… Read Full Review

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★☆☆☆☆

“WASTE OF MONEY”

Written on: 08/09/2015

My husband saw this on an infomercial and bought it cause it is so small and easy to use and ALL THE TEAM IT SHOWED. I guess people love steam. He mopped our kitchen floor and living room carpet. I couldn't believe it could really clean without an ounce of cleaning solution, nothing. It had loads of steam. Nothing but steam but all it did was give us a wet carpet and wet floor, albiet clean since my husband went over the floor repeatedly until it was finally clean. I put my hand right on the… Read Full Review

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★☆☆☆☆

“Very POOR non steam producing steamer”

Written on: 06/08/2015 by DissatisfiedTWO (1 review written)

Having purchased H20 Mop X5 Cleaner My wife found from day one it to be nothing more than an expensive wet floor mop it fails to produce steam and purely dampens the cleaning pads with water so is of little use as a steam producing unit and of use for any purpose other than wet floor mopping which has been it sole use… Read Full Review

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★☆☆☆☆

“H2O X5® Steamer”

Written on: 04/08/2015 by Ely2015 (1 review written)

I purchased the steamer via Thane. I purchased a H2O X5® Steamer last year in December. The jet nozzle was damaged shortly afterwards. I received a replacement and did not use the steamer for a while. I started it up, there was very little steam coming out = no steam. The appliance feels cheap only the accessories are not bad. I would not recommend purchasing this steamer. I just received a new replacement steamer. The steamer has been switched on 1 x for testing and it is already faulty (no… Read Full Review

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★☆☆☆☆

“DO NOT WASTE YOUR MONEY”

Written on: 31/07/2015

BOUGHT THIS MOP IN 2013 AND AFTER BEING USED ONCE IT STOPPED STEAMING PROPERLY AND GOT A REPLACEMENT UNDER WARRANTY. SECOND ONE BLOW ELECTRICS AS THE MOTOR FAILED, AGAIN GOT A REPLACEMENT. THIS ONE STOPPED WORKING AFTER 14 MONTHS WHEN YOU TALK TO THE UK DISTRIBUTOR THEY TELL YOU WHAT IS WRONG STRAIGHT AWAY, CLEARLY KNOW HOW BAD IT IS..... IT IS CLEAR THAT THESE ARE NOT FIT FOR PURPOSE AND ANYONE THINKING ABOUT BUYING ONE SHOULD THINK AGAIN AND SAVE YOUR MONEY. NEVER SEEN SUCH A BADLY… Read Full Review

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★☆☆☆☆

“Do not buy”

Written on: 30/07/2015 by Nanny8 (1 review written)

Bought 2, one for England and one for my French home. English, after one year, stopped working, used descaler that is recommended still did'nt work. French one, used for only 4 months while there on holiday, next time I went out did'nt work, just stopped steaming, used the descaler, still did'nt work. Bought a lovely Black and Decker one in France, perfect. Bought a vac one in England, perfect. KEEP CLEAR OF THE H2o not worth the money… Read Full Review

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★☆☆☆☆

“poor quality not worth 10 pence”

Written on: 07/07/2015 by CourtneyMcDaniel159 (1 review written)

I bought one and had it for approx. 12months worked ok at first then it started leaking so I investigated the leak opened the cover on inspection I found fine cracks in the tank chamber which had let vapour out onto the electric assembly also found cracks in the cover I wonder if this British standards looks like another cheap foreign import do not buy this junk… Read Full Review

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