H2O MOP X5 Steam Cleaner Reviews

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H2O MOP X5 Steam Cleaner

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Latest Reviews

★☆☆☆☆

“Do not buy”

Written on: 30/07/2015 by Nanny8 (1 review written)

Bought 2, one for England and one for my French home. English, after one year, stopped working, used descaler that is recommended still did'nt work. French one, used for only 4 months while there on holiday, next time I went out did'nt work, just stopped steaming, used the descaler, still did'nt work. Bought a lovely Black and Decker one in France, perfect. Bought a vac one in England, perfect. KEEP CLEAR OF THE H2o not worth the money… Read Full Review

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★☆☆☆☆

“poor quality not worth 10 pence”

Written on: 07/07/2015 by CourtneyMcDaniel159 (1 review written)

I bought one and had it for approx. 12months worked ok at first then it started leaking so I investigated the leak opened the cover on inspection I found fine cracks in the tank chamber which had let vapour out onto the electric assembly also found cracks in the cover I wonder if this British standards looks like another cheap foreign import do not buy this junk… Read Full Review

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★★☆☆☆

“Does not clean very well and not robust”

Written on: 17/05/2015 by Kameron471 (1 review written)

You would be far better with a mop and hot water. It only lasted 14 months used about 20 times. Does not get anything clean. It is like a little toy and made to look very pretty it simply does not cut the mustard. The floor is barely any cleaner after you have gone over it dozens of times wipe it with a floor wipe and it comes off black so its not removing hardly any of the dirt. It is light to use and starts steaming quite quickly but its not man enough to do a good job… Read Full Review

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★★☆☆☆

“Don't fall for the slick marketing!”

Written on: 10/05/2015 by Sheridan203 (1 review written)

It's easy to put together, comes with various attachments (or at least it does once they've sent the missing bits) and for gadget-heads like me the X5 should tick plenty of boxes. Downside however is that this product just doesn't do what they claim it will. Living in a hard water area I wanted it for limescale cleaning. Despite the ads demonstration of it being used on shower doors, tiles and grout it has no effect whatsoever on limescale. I've since bought some cheap scouring sponges and… Read Full Review

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★☆☆☆☆

“Do not bother...”

Written on: 04/04/2015 by heathergate (1 review written)

There are much better and cheaper products on the market, that work...We used ours less than a dozen times when it packed up. Despite it being in 'as new' condition (as had been stored from new, everything still in polythene, for 12 months) except unit, we were told you can have a repair at a cost of over £35 or we will send new one for over £45, so rubbish after sales too!! Made floors too wet, only suitable for very small kitchen/bathrooms unless you have purchased lots of spare cloths, as… Read Full Review

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★☆☆☆☆

“Waste of money”

Written on: 03/03/2015 by Ditdeena (1 review written)

wish I had read the reviews before I parted with £100 . It is a total waste of money, after a very short time of use, it started leaking and the steam which was fierce at first, was almost none existent . I contacted Thain, who advised to use the vinegar, but this provided only a small improvement . I would rather use a mop and bucket!!!… Read Full Review

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★☆☆☆☆

“Don't expect this to last long!”

Written on: 19/02/2015 by Evanssg1987 (1 review written)

When I first got this over a year ago, it worked really quite well and I was pleased. However although I have not had occasion to use it very much, it has ceased to work at all in that the water no longer heats up, let along produces steam. Given that it's only had light use, I consider this a very poor product… Read Full Review

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★★☆☆☆

“water pouring out”

Written on: 16/02/2015 by karen0264 (2 reviews written)

Tried the vinegar to descale,used half a bottle water still pouring out. It should advise you to use special water as the limescale stops it from working. There are videos on you tube showing you how to open it up and scrape it away but there are two screws you need a special screwdriver for. Waste of money.Do not buy!!!… Read Full Review

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★★☆☆☆

“water pouring out”

Written on: 16/02/2015 by karen0264 (2 reviews written)

Tried the vinegar to descale,used half a bottle water still pouring out. It should advise you to use special water as the limescale stops it from working. There are videos on you tube showing you how to open it up and scrape it away but there are two screws you need a special screwdriver for. Waste of money.Do not buy!!!… Read Full Review

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★☆☆☆☆

“Water sprouts out soaking the floor and does not steam...”

Written on: 24/01/2015 by Evad489 (1 review written)

Water sprouts out soaking the floor and does not steam second one I've had with the same problem… Read Full Review

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★☆☆☆☆

“Poor quality product”

Written on: 17/01/2015

poor quality ,left more water and marks on floors , had to mop up after use , water tank leaked into the inside and corroded all the electrics ,don't Take any notice of the one advertised on TV shopping channel. Called thane direct the wanted to sell me a new one , never again… Read Full Review

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★☆☆☆☆

“Do not waste your money”

Written on: 01/01/2015 by Caidenh370 (1 review written)

Bought this and at first is great. Have only used for light home use. Steadily got worse with hardly any steam coming out and only being able to use for a few minutes before stopped altogether. Now no steam at all and you can not clear the blockage with white vinegar, poking with cleaning tool etc. Even when you contact Thane Direct they just tell you to use white vinegar, still did not work… Read Full Review

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★☆☆☆☆

“Do not get one of these !”

Written on: 29/12/2014 by Devinefh40 (1 review written)

I have had 2 of these and both broke within a year of light usage, both with the same problem which was the unit would not deliver steam. Go for another make… Read Full Review

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★★☆☆☆

“Disappointed int this product”

Written on: 30/11/2014 by Russellandjulieclark (1 review written)

I was very pleased with this cleaner at first using mainly in the bathroom The shower/window attachment did not fit properly and kept falling off when using It was a bit awkward using in the showing due to the size of it After using the steamer about five times the steam has gone so unable to use it A waste of £99 If it still worked I would be happy but feel reluctant.to go and buy another steamer… Read Full Review

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★☆☆☆☆

“Do not buy! No steam after 5 uses! ”

Written on: 04/11/2014 by Vickiep (1 review written)

After the 4th time I used it there was very little steam, just spluttering water everywhere. There's now no steam at all. I tried to steam my carpet and ended up with big soggy puddle! All reviews seem to report same problem.. dripping cold water and no steam, on this basis can the company not be held accountable???… Read Full Review

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★☆☆☆☆

“DO NOT BUY”

Written on: 27/10/2014 by Lennon162 (1 review written)

MOP FAILED AFTER JUST OVER ONE YEAR OF LOW LEVEL DOMESTIC USE (LAMINATE FLOORS IN 3 ROOMS APPROX ONCE A WEEK). TOOK BACK TO HIGH STREET SHOP WHO REFUSED TO DO ANYTHING AS 2 WEEKS OUT OF GUARANTEE. AFTER ALL THE HYPE AND COST OF £100 I WAS ASTOUNDED THAT IT ONLY LASTED A YEAR. SAME THING HAPPENED TO MY MOTHER WHO ONLY USES IT ON HER KITCHEN FLOOR!! I AM REALLY ANGRY ABOUT WASTING MY MONEY ON THIS PRODUCT, BUT IF I CAN PREVENT AT LEAST ONE OTHER PERSON FROM MAKING THE SAME MISTAKE I WILL FEEL… Read Full Review

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★☆☆☆☆

“It is a waste of money - DO NOT BUY!”

Written on: 22/09/2014

I bought this in April 2014 and cracks appeared in the casing beginning of September and water is now escaping through these cracks; so I thought I would be covered by Thane's warranty however they have accused me of damaging my own steamer! I explained that this was most definitely not the case however they could provide me with a replacement main body for £39.99 or a whole new unit for £59.99. I had already spent £79.99 on this and there is no way in this world I would waste my money on… Read Full Review

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★☆☆☆☆

“It's bad. Do not buy”

Written on: 19/09/2014 by Brysonz500 (1 review written)

IT'S A PIECE OF SHEEIT. I PLUGGED IT IN MY WALL SOCKET AND IT BLEW UP… Read Full Review

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★☆☆☆☆

“Design problem and made in China”

Written on: 10/09/2014 by iliabichin (2 reviews written)

We purchased unit after seing advertising, We are very dissapointed in the product. After we used it 6 times it died on us. Customer service refused assistance. We are not alone that had been screwed by THANE. Their goal is to make a sale and then sell more parts. The greed for money taken over. To use of the unit that constantly plugs up and require a maintenance man. There nothing mentioned in false advertising that it does require service after every use. As we are concern product should not… Read Full Review

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★☆☆☆☆

“h20x5 mop. absolutely dangerous junk ”

Written on: 10/09/2014 by Walker71 (1 review written)

had two of these mops, the first one lasted for about 5 or 6 uses. the second one was not much better. to be honest, they exchanged the first on quite promptly. however, the second one was thrown to the back of the 'broom cupboard' quite a while ago. i recently took it out and decided to 'have a look' at the workings. well !!!!!the build quality is not too bad, it's the materials used. the water pipes and clips are very inferior and i don't think the pipes are actually very waterproof....the… Read Full Review

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