DO NOT BUY THIS!!! Customer service atrocious.

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  • Ease of Use

  • Durability

  • Style

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Parkerzl460's review of H2O MOP X5 Steam Cleaner

★☆☆☆☆
H2O MOP X5 Steam Cleaner

“DO NOT BUY THIS!!! Customer service atrocious. ”

Written on: 28/03/2014 by Parkerzl460 (1 review written)

Originally purchased this product 16 months ago. Similar problem to the one described in so many reviews here. Pump action stopped and water no longer heated or steam produced, but just releasing water all over the floor. After several e-mails I returned it and the unit was replaced (After only 4 months of use). The replacement unit has just done exactly the same, but as it's over 12 months since my original purchase they can only offer a repair service (£39) or a replacement (£60). I do not use my steam cleaner all that often, so wouldn't think this is down to wear and tear but rather cheap manufacturing!
Most unhelpful staff and awful service considering the current unit is less than 12 months old. Not worth the money!

  • 6 - 12 months

    Owned Product For:

  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

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Rozalia1's Comment

Written on: 03/04/2014

I totally agree wouldnt recommend to anyone, same problem as you, steam then no steam and the pump only works when it feels like it, total rubbish and waste of money, now out of guarantee so not happy at all

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