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Guest's review of Swift Moselle (38x12) 3 Bedroom

★☆☆☆☆

“AVOID THESE ”

Written on: 07/03/2013

Owned a Swift Moselle from new (2009), Problems with build quality from day 1. 3 years in, it started leaking. Swift 'attended to the repairs' - we found out they had only done cosmetic repair and not even looked for the leak. Transpires the leak was from the chimney flue and is known to Swift as a common fault. We ended up going back to Finance Company under the CCA (Consumer Credit Act) and got all our money back. Swift are a complete sham - they know about these faults and continue to manufacture sub quality caravans. We had 3 years of misery. Do NOT buy a caravan from Swift.

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Danyul's Comment

Written on: 16/04/2013

We have exactly the identical situation with our 32 x 12 2010 Moselle. Our van has evidence of water ingress on the door side down the length of the van from the wardrobe to the fireplace. Swift repaired the wall in the shower room but obviously did not thoughly check the rest of the van. Subsequent checking by ourselves when we realised that the dining furniture legs were going mouldy due to a wet carpet that the full extent became apparent. We are in the process of rejecting the van and would like to know how it all went for you.Thanks alot.

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Redpringle's Comment

Written on: 25/04/2013

Hi there.
First thing to say is that Swift are fully aware of this fault and appear to be doing nothing about it.
They came to ours several times to do 'repairs' when we were not there. We found out from our site manager that they weren't even looking for the fault, they were simply replacing internal panels - cosmetic repairs to make it look like they had fixed it. We had the same thing with the furniture legs soaking us water from the carpet.

So here is what to do. If you bought the van on Finance, you will be covered by the Consumer Credit Act. You should therefore complain to the Finance Company (perhaps cite to them what problems you have experienced with Swift as their first response will be that you have to complain to the manufacturer). Wait and see what they say. If they come back, with a 'not our problem', dont worry. Your next step is to then go to the Financial Ombudsman and tell them that you are not happy with the response of the Finance Company . The Ombudsman will then liase with the Finance Company. It sounds like a lot of hassle but in reality, it is just a couple of letters (which is quite insignificant compared to your outlay on the caravan) .

With us, the Finance Co, sent an indepenant assesor in to look at the van. He reported that the faults were manufacturing defaults , which meant they were on the van from day 1, which in turn meant that the Finance Co were liable as they in effect owned the caravan at the point of sale. They therefore reimbursed us pretty much the whole cost of the caravan (less a small amount for useage) BUT they also paid us a large proportion of our site fees / transport and siting costs which we were not expecting.

Even if you didn't finanace the whole thing, you are still covered - you only have to have paid £100 (even by a credit card) - so say you paid £100 deposit on your credit card and the rest cash, you can still claim under the CCA.

If you paid the full amount in cash, then you will have to go after Swift directly. However, you now know that they KNOW about this fault so perhaps contacting Trading Standards or even get a solicitor to draft a letter for you .

If you want any more help or info , let me know your email or phone and we can have a chat.

It was a bit of a slog but in no way daunting.

PS - If you did get Finance, was it Black Horse by any chance. If so, you might get lucky as thats who we were with, so they will already be aware that a similar case was put against them.

Let me know how you get on. Good luck.

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Shady38's Comment

Written on: 27/01/2014

i am just starting this myself and have a letter from swift stating that the caravan was not made correctly, do you have any advise of what to write to the finance company and say.

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