Good...so far

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MugsyRyton's review of Swift Moselle (38x12) 2 Bedroom

★★★☆☆

“Good...so far”

Written on: 10/10/2017 by MugsyRyton (1 review written)

The Swift Moselle 2016 is well laid out and this being our second year of ownership we have had no significant problems.
Before ours was built we asked Swift to include the fire from a different model, as we preferred it. A small piece of compromise to customers who were spending the thick end of 40 grand would surely be no trouble? They turned us down flat, saying they'd 'have to make a back board to fit'. So what?!!
On delivery there were one or two issues but these were mostly down to the Caravan company who sited it for us. (oven door smashed in transit, failed to put a trap on the dishwasher waste). One thing I did notice was that there was a theme of things not being properly tightened at the factory. The toilet seats were loose, the spade connectors into several striplights weren't pushed home fully, the waste pipes under the sink and basins weren't hand tightened, there were screws in door hinges not screwed fully in in every room. It wasn't much of a hardship to do this myself but it does speak of the lack of care and quality control at the factory.
We chose to have 2 bedrooms and no bath, as that configuration gives you a king-size bed - a must for us. An extra bedroom and a bath are less important.
We also chose the more expensive stainproof settees. I'd advise strongly against doing this - whilst the standard upholstery was soft and comfortable at the show caravan, the stainguard ones we got, for whatever reason, are hard and very uncomfortable.
The heating is excellent - on entering a clay cold van and putting the heating on, it's toasty after ten minutes. We seldom use the fire. The insulation appears excellent too, as after turning the heating off it retains the warmth for hours. Running costs are good - the LED lighting and low energy fittings make the electricity economy a vast improvement on our old van, and a gas cylinder lasts for ages.
The shower is lovely, although one slight grumble is the difficult-to-clean grime traps along the bottom of the door.
Dummy curtains are fitted on the living room windows and patio doors. Although there are vertical blinds, we wanted to be able to draw curtains across the patio doors and liked the design, so tried hard to get Swift to either get us some full size ones or provide the name of the company they buy them from. (You have to go through the dealer as Swift simply will not speak to the end user). Nothing doing. You begin to see how customer relations mean nothing to Swift - I sincerely hope the van doesn't develop any leaks or other faults in the coming years, as I can't see there being any aftersales support whatsoever - they weren't interested in us BEFORE they had our money, so we have no chance now!
Luckily the dealer. Kendal Caravans, are quite the opposite and are very helpful, so all is not lost in our case.
In summary, we seem to have got a great caravan which suits our needs very well and looks great on the site - it still smells and looks brand new, we have no known problems and visitors always say how lovely it is when they come in. I'll come back in a couple of years and tell you how it ages.

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