Written on: 18/10/2011 by vivelo (2 reviews written)
My parents bought an ABI Kentmere static caravan and these are some of the issues they are having.
Many faults developing including cracks to an outside panel and the forward wall with the double patio sliding doors flexing worryingly,the whole wall is moving when the wind blows and its very worrying sitting near it, its flexed so much the screws on the outside of the panel are no longer straight and pulling through the plastic!
The caravan is now 14 months old and as it only comes with 12 months warranty they are refusing to address the issue.
Other faults include internal light fittings falling down when the wind blows and a cracked/split internal door (reported before warranty up and still not fixed). Also there are many bangs and knocks every time the wind blows and the whole unit creaks as the plastic moves! The fitted cooker is also poor quality as the clock buttons for the cooker have melted.
These caravans are said to be made of UPVC plastic, but the quality is very poor and for 40k its not nice seeing my parents upset as its their holiday home.
Do not expect any customer service from ABI, they do not want to know and will just tell you the warranty is up and speak to the sales agent who too doesn't want to know.