TRYING TO CONTACT GENERAC WITH SASSY OPERATER

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Guest's review of Generac Standby Generator

★★★★☆

“TRYING TO CONTACT GENERAC WITH SASSY OPERATER”

Written on: 21/01/2014

I TRIED TO CONTACT GENERAC FOR SEVERAL HRS ONLY TO END UP WITH A VERY SASSY OPERATOR WHO INFORMED ME THAT YOU DONT SELL PARTS I MUST CONTACT A SERV UNIT. I BET YOU WONT BELIEVE IT BUT I CONTACTED OVER 8 SERV ORG IN MY AREA AND NONE COULD HELP. MY GEN IS 8 YRS OLS AND THE BEST EVER, NEVER FAILS. CHG BATTERY LAST WEEK AND SOME HOW BLEW FUSE PART#028578 ITEM 48 IN THE MANUAL. IVE HAD THREE UNITS IN THE PAST 25 YRS AND NEVER HAVE BEEN TOLD I CANT GET PARTS AND THE SERVICE REP'S DONT HAVE THEM EITHER

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Rbroadhurst's Comment

Written on: 13/02/2014

I have the Generac 6245 which replaced the 5882. There seems to be some sort of problem with the autochoke on this new model. On the first try starting, it runs for 5 seconds then shuts down. If you are not home, then it doesn't do you any good and your heat will go off, etc.
If you are home and the power goes out, then you can start it manually on the second try and it runs great. So far I'm getting a run around from Generac and apparently they are not compensating their service reps for warranty calls, so those guys won't come to see what's going on. Got no help from the service rep at Generac other than some phone numbers for their tech support people who don't return calls. I wish I had purchased a different brand.

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