Generac generator failure

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Guest's review of Generac Standby Generator

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“Generac generator failure”

Written on: 23/07/2013

Purchased a 16Kw automatic LP gas Generac generator. It immediately began burning small amounts of engine oil so it had to be topped up on a regular basis just running its exercise schedule. Contacted the nearest Generac dealer (over 1hr away) and told them the problem. After several months with no return phone calls and excuses it was revealed that Generac wouldn’t pay the local rep for the service call. Contacted Generac directly and after many phone calls over many months there was no call backs and nothing done. Called the local rep again offering to bring the generator to them and their response was they no longer deal with Generac products because there was nothing but problems with the products and Generac wasn’t standing behind their products leaving the rep to take the brunt of all the dissatisfied customers. Contacted Generac directly again and after many more phone calls over many months again there was no call backs and nothing done. Now it has dragged into years and it’s obvious that Generac has no intention of backing their inferior product. Just recently there has been several extended power outages in our area due to thunderstorms and the generator would start and run (burning fuel) but no power was being generated. There was a substantial loss of food with the fridge and two freezers unthawing. Upon investigation it was discovered the generator coils blew out leaving a pile of copper wire. The cost of the generator was $6000 plus shipping fees and the approximate cost of lost food was over $1000, not to mention the gallons of extra oil used as well as wasted time and money in phone calls and maintenance on a product that didn’t work when we needed it. This company doesn’t deserve to be in business.

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Seabecket's Comment

Written on: 19/08/2013

I have the same generator. Shortly after purchasing the same thing happened Blew generator windings. Service rep came and replaced now 2 years later same thing happened while I was watching football. NOT A HAPPY GENERAC CUSTOMER!!

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Regameyl's Comment

Written on: 03/01/2014

This is an update on my post. After posting my complaint on the BBB's website Generac has contacted me and repaired my generator and the customer service was excellent. Wether Generac has improved their customer service or I just got poor reps in the past is unclear, but they appear to me to be trying to correct any issues.

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