Able Group Plumbing Reviews - www.able-group.co.uk

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Latest Reviews

★☆☆☆☆

“Do NOT use this company. ”

Written on: 14/12/2014 by AndresWest (1 review written)

I contacted Able -Group for a heating engineer to look at my boiler which had packed up, they turned up the next morning as agreed, the engineer worked for about 2 hours replacing parts as he went, he charged my wife over £400, £130 was for a new timer, which I know for a fact we did NOT need. He was going to replace a back plate and charge another £500 until my wife stopped him, I have had this checked by another company and have been informed that the back plate is fine, the new timer that… Read Full Review

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★☆☆☆☆

“DON'T EVEN CALL!”

Written on: 11/12/2014 by DeborahVogel (1 review written)

Spoke to Able on Tuesday and somebody was coming out within 3 hours. Gave credit card details and also explained to the lady that I had been let down by another company who kept saying they were coming and then cancelled on us 3 times! Received a call by a different person before the 3 hours were up to say that the engineer was not available and would be back in the office on Thursday as he was on leave. I said OK as we need our boiler looked at. I was then given a message by one of our… Read Full Review

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★☆☆☆☆

“Do not use!”

Written on: 10/12/2014

The "service" they provide is appalling. I've had two appointments with them for boiler repair. Three hour slots. Shortly before the end of each slot I've had a call to say no engineer is available. This was despite me ringing in the morning to check they were coming (as I was taking the time off work). I really wouldn't waste your time… Read Full Review

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★☆☆☆☆

“UNBELIEVABLY BAD SERVICE”

Written on: 09/12/2014 by hackedoffindunfermline (1 review written)

Phoned Able Group who advertise emergency locksmiths. Details taken (including credit card)and told somebody will be there in 2 hours. After two hours no show and I called back to advise that the locksmith claimed not to know about the appointment and wasn't prepared to come out. Said they would try to get somebody else there within 2 hours. I decided not too bother and would urge anybody else to do the same. So much for customer service. Also service much more expensive than the local… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 01/12/2014 by olPeterson1951 (1 review written)

Came in September to fix an overflow from the cold wTer tank...just a ballcock replacement...turned up without parts and charged £129.60. Problem returned yesterday and I was told they'd be here between 3-5. Called at 5 to say they weren't coming but would be here between 8-10 today. At 10:10 I called to see where they were....advised I'd been double booked. Expressed my thoughts...no apology...couldn't care less attitude, awful service, poor all round. Avoid them… Read Full Review

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★☆☆☆☆

“Immoral Nasty Company with Zero Ethics - BE WARNED”

Written on: 07/11/2014 by Hanx (1 review written)

Have decided to put my review on this website as Able Group keep on reporting this on Trustpilot, apparently my invoice is a forgery, so therefore I have no proof of purchase and obviously will not be able to leave feedback. If you get bored check out the fake reviews on Trustpilot. I did report this to Harpenden Council, Citizens Advice, Trading Standards and Watchdog. MY COMPLAINT To whom it may concern, Yesterday I had an operative arrive at my house to unblock my exterior drain… Read Full Review

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★★☆☆☆

“Expensive and unreliable”

Written on: 25/10/2014

I ordered a plumber from Able Group to solve three plumbing issues in my flat, and organised my day around an 11am - 5pm appointment. When the plumber had not appeared by 1645, I called to confirm he would arrive, to be informed that the appointment was cancelled as the plumber had been held up on another job. When the plumber came the following day, he addressed only one of the three issues (changing a washer in the pipe joint below a tap), and made a temporary fix for the second. He was not… Read Full Review

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★☆☆☆☆

“Terrible service, & appalling customer support.”

Written on: 09/10/2014 by Unabletohelp (1 review written)

I booked an emergency plumbing job & they sent out 2 different plumbers, neither of them did the most basic checks to find the source of a problem. The house got flooded 3 times in 3 days because of their incompetence. Customer service is terrible, refusing to refund & ignoring the issues raised. … Read Full Review

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★☆☆☆☆

“Complete let down”

Written on: 17/09/2014

I booked the able group to remove a wasp nest. It was booked for Monday morning and I arranged for someone to be in the house. I had a call the night before to say they couldn't make it but would be there the next day. I rearranged to have someone in the house only to be let down again. Stupidly I cave them one more chance. Rearranged for some one to be in the house. This time I didn't even get a call. After they were 2 hours late I rang only for them to say they wouldn't be able to make… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 03/09/2014

I rang for a toilet not flushing to be fixed. The company seemed reluctant to come out just for one small iteam so asked for a dripping tap and slow emptying basin to be fixed. So in short: 1. Tap washer replaced. 2. Apparently sink cleaned with descaler. 3. Toilet ballcock replaced. They were there from 11am to 12am and claimed to have fixed all three. They charged: £120 for labour £30 for ballcock £30 VAT All for an hours work. The tap still drips and the man apparently meddled with… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 31/08/2014 by rxBlack118 (1 review written)

Found a water leak, water running into living room through ceiling. Used a local phone number for a local emergency plumber at lunchtime, put through to a call centre and promised a plumber fairly quickly. Told them to phone before visit for directions as sat nav is wrong. Phoned back by call centre to say plumber was delayed, couldn't be with me until 6 pm. Just after 6 plumber called on my mobile saying he was at home, couldn't find house and had no mobile signal and wouldn't come till… Read Full Review

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★☆☆☆☆

“Disgrace service! Having been promised a plumber...”

Written on: 22/08/2014 by JohnnyWare (1 review written)

Disgrace service! Having been promised a plumber before 12pm to come and sort a urgent water issue, they sent a drainage expert who took one look and politely said you need a plumber love and then promised there would be one within the hour. Received a call one hour later to ask if they could come Saturday. My response was, no as I have no water. I need someone today again I was advised that they would get someone to me by 5. My response was that my husband had already told them what part was… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 18/08/2014

Blocked toilet . . . Only positive was engineer turned up on time! Supposedly cleared blockage by rodding the toilet. On first flush after the engineer left the blockage was slightly improved but by no means cleared. . . Situation deteriorated and was worse than ever by the following day. Called on Saturday to report situation and agreed it would be sorted on Monday . . . Received a call on Monday to be told (quite rudely) that they did not guarantee toilet blockages (not mentioned when quickly… Read Full Review

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★☆☆☆☆

“Promised my blocked drain would be cleared that day...”

Written on: 11/08/2014

Promised my blocked drain would be cleared that day when i called at 9am. Were quick enough taking credit card details for payment, not so good when it came to clearing drain. Two guys tried to clear it but failed, was told needed jetting and another guy would be out later, after waiting all day i called office to be told i had to rebook, drain now worse than when they arrived and am now looking for another plumber. Avoid them… Read Full Review

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★☆☆☆☆

“Avoid these people!”

Written on: 17/01/2014 by JohnC883 (2 reviews written)

If you are fortunate enough to read this review before getting involved with these clowns you can count yourself lucky. We had a leak behind the bath where copper and lead are joined. Plumber arrived late, said too big a job for that day plus had to requote as a bigger job than expected. Returned late again next day and ended up finishing after 10:00pm Left a mess, grout everwhere and floor damaged. Two days later the seal is coming away from the tiles and the tiles he re-fitted are… Read Full Review

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