Trampoline Warehouse Reviews -

1.8 / 5
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Latest Reviews



Written on: 20/06/2016 by NiaWhite (1 review written)

Wish I had checked others reviews prior to ordering as may have gone elsewhere! I ordered 08/06/16 it was an in stock item, so the "free next day delivery" sounded great as the mat had given way on our prior one, that lasted 13 years, hence decision to buy new rather than replace mat! It's now 20/06/16, 12 days later and I have now been told its out of stock???? They didn't tell me, I've been calling them! Another delivery expected in about 3 weeks, would I like one reserved???? Well.... They… Read Full Review

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“Boing trampoline”

Written on: 16/12/2015 by Chancej7 (1 review written)

Our Boing trampoline was delivered as expected and much enjoyed by our children. However we now need some replacement parts and I am unable to buy any despite lots of effort searching. Trampoline Warehouse might be able to help, but this is after several communications… Read Full Review

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Written on: 13/06/2015 by KClark18 (1 review written)

We ordered a trampoline for our young children exactly 2 weeks ago, the website declares next day delivery...........What an absolute joke, as we still haven't received ours!! Everyday I get promised its on the vehicle and will be delivered that day!!!!! And everyday I'm lied to, it never arrives, I have zero faith in the company, if I had known it would take this long there is NO WAY I would have ordered it through Trampoline Warehouse, my children are gutted! What's more frustrating is that… Read Full Review

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“totally false advertising and RUBBISH customer service”

Written on: 08/06/2015 by 120Finch (1 review written)

I went with company because their USP is NEXT DAY delivery. Had a party with 20 children on Friday and ordered it on WEDNESDAY. I kept on checking on the Friday that the trampoline would actually arrive and they inform me that my box is sitting in the where is the depot? they didn't know, bust asked me if I could pick it up myself if they fund out where it was! (I had 30 people arriving that evening!) Can you contact the delivery company? yes, Ive sent an email, they don't answer the… Read Full Review

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“laughable delivery service laughable customer...”

Written on: 20/04/2015 by trampolinewarehouseisshockinglybad (1 review written)

Next day delivery? (strap line on advertising) Ordered on the 8th of April just turned the driver away on the 20th of April. Turned away because actually cancelled our order 8 days ago, we went out and bought another one from a more customer centred company!!!! However still no money back after being promised it would be the Monday morning after the weekend (still waiting) as they don't do returns in the afternoon. Now after complaining for the 500th time they said that they have 30 days to… Read Full Review

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“Good product and communications”

Written on: 16/06/2014

We bought a 12 ft trampoline and after even 3 days it's paid for itself with the amount of usage it has got! The trampoline was a good price and was delivered in 2 or 3 days rather than overnight but that wasn't a concern. I rather think that was the courier service than their issue. There were no delivery instructions for the trampoline itself but I found it rather easy to work out. Once your realise how to use the spring tool it's rather easy. We had one clasp for the netting which wasn't… Read Full Review

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“Bad quality trampolines; misleading website.”

Written on: 03/09/2013 by Tim.t (1 review written)

I had the misfortune to buy what this company call a Boing trampoline. There was a great picture of the trampoline I thought I was going to buy on the website which looked like our old trampoline which had lasted us for 7 very well used years). The trampoline I received was a completely different design to the one on their website ( it had 6 W legs not 4 as in the photo). Too late I checked their terms and conditions which say the following: Specifications / Dimensions 4. Whilst most… Read Full Review

Dianer75's Response to Tim.t's Review

Written on: 20/07/2014

Wish I'd read this before I bought mine. So creaky - and not the same as the picture. Do you still use it? Did they change it for you?

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“Brilliant Product”

Written on: 16/04/2013 by fiona_uk (1 review written)

We got a 12ft trampoline for our two boys over the easter holidays, we were in a bit of a jam as needed fast and didn’t have much time to shop around. I have to say that trampoline warehouse were great, called up friendly staff gave us advice, we ordered and had the trampoline the next day, all there and me and my hubbie found it easy to assemble! Kids have been on it relentlessly, and are a nightmare when the weather isn’t good enough to go on!!!! :)… Read Full Review

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“Dangerous do not buy!! ”

Written on: 02/04/2013 by Msklonsdale (1 review written)

We purchased a 16ft trampoline which on the first attempt at putting it together it folded with the tension. The steel actually ripped! We ordered another ring and on second attempt we reinforced the fittings with bolts and this time the trampoline bent in the middle so the legs on one side had actually risen 3ft off the floor. Thank god our children weren't on it! Please do not buy this product!… Read Full Review

Andysjfc's Response to Msklonsdale's Review

Written on: 02/05/2013

exactly the same thing has just happened to us, wish we'd read your review first!

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“Missing parts”

Written on: 08/09/2012 by sjwatson (1 review written)

Similar experience to others. We ordered a 7x10 ft trampoline. Next working day delivery turned out to be two working days. On opening the boxes, we found that we were missing box 2 of the three. The company sent another box which turned out to be a duplicate of one we already had despite clearly telling the company which was missing. What is more, this box was packed in a cardboard box that was torn and half missing. When box 2 arrived, we still found that parts were missing, again rather… Read Full Review

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“Trampoline warehouse - worst purchase to date!”

Written on: 09/08/2012

I pursuaded my mother to buy a 10ft trampoline from Trampoline Warehouse on line rather than going to the supermarket or high street stores. This was the worst mistake i have ever made. The trampoline arrived incomplete with no stands or legs for the trampoline (useful i would say!), a delivery note or instructions! A delivery note would have been useful to tick against what we had received. After finally receiving the instructions we could see that there were even more parts missing!… Read Full Review

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“false advertising, products not fit for purpose -...”

Written on: 22/09/2011 by surreymom (1 review written)

Trampoline Ware House - experience from 9 August to 15 September. I ordered a trampoline tent for my daughters trampoline. One of the items that really caught my eye when I was googling for this item was the very bold and often repeated - FREE DELIVERY on their website and tag line. Of course I know the size of the trampoline (as I bought it) but I also measured it following the instructions on their site to make sure I order the correct item. When the item arrived, a tent for the 12 ft… Read Full Review

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