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Written on: 30/08/2016 by Shepherdcw1968 (1 review written)
Ordered 2 pairs of berghaus-deluge over-trousers, money taken out of account immediately, no e-mail confirmation, no answer on telephone, no apologies, zero customer service, no refund so contacted my bank and reported them as a fraudulent site,only then did I receive an email stating the goods have been dispatched, that was 10days ago still nothing. Will never use them again and have informed my friends and family to boycott snow+rock… Read Full Review
Written on: 29/01/2016
I ordered an item in the January sale, quick to take my money but no delivery date, suspicious I regularly checked the website and the item was still there, so I optimistically ordered another for my partner. Over a week later I received an email saying 'sorry your order is out of stock, you have been refunded apologies for the inconvenience.' In this day and age I find it hard to believe they cannot keep an update on their stock, especially after seven days. They also have a check store stock… Read Full Review
Written on: 19/03/2012 by jj_moco (4 reviews written)
I've made purchases at the Hemel Hempstead store on three seperate occassions and each visit the service I've received has been outstanding. Snow + Rock have a price-match policy and they really do honour it! I got price-matches on every product I bought from them (found cheaper elsewhere online etc) and I saved about £280 all-in-all. My purchases were snowboard related and the sales staff I dealt were obviously experienced snowboarders, which helped making the purchases that much… Read Full Review
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