Snow + Rock Reviews - www.snowandrock.com

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★★★☆☆
3 / 5
2
50% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Horrible Customer Service”

Written on: 29/01/2016

I ordered an item in the January sale, quick to take my money but no delivery date, suspicious I regularly checked the website and the item was still there, so I optimistically ordered another for my partner. Over a week later I received an email saying 'sorry your order is out of stock, you have been refunded apologies for the inconvenience.' In this day and age I find it hard to believe they cannot keep an update on their stock, especially after seven days. They also have a check store stock… Read Full Review

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★★★★★

“Incredibly good customer service at Hemel Hempstead store”

Written on: 19/03/2012 by jj_moco (4 reviews written)

I've made purchases at the Hemel Hempstead store on three seperate occassions and each visit the service I've received has been outstanding. Snow + Rock have a price-match policy and they really do honour it! I got price-matches on every product I bought from them (found cheaper elsewhere online etc) and I saved about £280 all-in-all. My purchases were snowboard related and the sales staff I dealt were obviously experienced snowboarders, which helped making the purchases that much… Read Full Review

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