Runners Need Reviews - www.runnersneed.com

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★★★☆☆
2.6 / 5
11
45% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Placed an order 4 January still no delivery date or...”

Written on: 12/01/2016 by Bryan1804 (1 review written)

I placed an order on 4 January via the web site and printed the order acknowledgement. 11 January I looked at my account and order just says received with thanks. I emailed customer services with all details on the 11th and 24 hours later I have no reply. Appalling customer service. I will never use this shop again… Read Full Review

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★☆☆☆☆

“DO NOT ORDER ANYTHING FROM THEM!”

Written on: 30/12/2015

I ordered a pair of trainers for me and three days after placing the order I got an email from customer services saying my order was cancelled. Nothing else. Not even the reason why it was cancelled. After contacting them, I was told the order was cancelled due to stock unavailability and no money would be taken from my account. As a goodwill gesture, they sent me 10% off. I have not come across such poor service, especially from a 'reputable' name as RN. Highly appalled that customer… Read Full Review

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★☆☆☆☆

“On-line Order”

Written on: 23/12/2015 by Brian88 (1 review written)

I placed an order on-line for trainers, Runners Needs took my money immediately, a week later they cancelled my order as they did not have stock. It took several weeks and numerous attempts to contact them to get my money back. I won’t be using them again. Don’t trust this company with your credit card details, they are not a reputable company and have no understanding of customer service… Read Full Review

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★☆☆☆☆

“Pathetic service”

Written on: 20/11/2015 by mike252 (1 review written)

Ordered running shoes on a Monday ,had to chase them up 4 days later as not arrived.Phoned 4 times before I got an answer only to be told that the shoes are no longer in stock.No communication before that to inform me that shoes were sold out.Customer service lady blamed the system as it was not working.ABSOLUTE B......T.Take my advice stay away there unprofessional, taking money with false promises!!!!!!!!!!… Read Full Review

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★★★★★

“Good Service ”

Written on: 12/07/2015 by Osmos08 (1 review written)

I am looking for where to go for some advice about my running shoes when to Runners Need Shop in Brighton the Staff in the shop was very friendly, she's so good and so helpful. I recommend this shop to everyone looking for a good sevice and advice for running shoes... Great service… Read Full Review

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★★★★☆

“Good quality pr”

Written on: 16/06/2015 by soJacobs1959 (1 review written)

Pleased with the design and quality of build. Never been a fan of multi function Pocket knife. Nice added touch from my supplier in the United Kinsdom was freen engraving… Read Full Review

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★★★★★

“Best Running Shop”

Written on: 11/12/2014 by Elliottblagrove (1 review written)

When I had first phoned the running shop I was greeted with excellent customer service! I could tell that even from the phone call the staff had a great amount of knowledge about running overall! I had gone too this shop to get a gait analysis and didnt even have too wait! The staff in there were extremely helpful and real down to earth people! You dont see that anymore! I would 100% recommend this shop to anybody that is looking for a good pair of shoes at a great price or anybody looking for… Read Full Review

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★☆☆☆☆

“Online store is an absolute joke”

Written on: 06/01/2014 by HLeves (1 review written)

I tried to order a pair of trainers for my boyfriend for his birthday. Firstly, I placed the order on the 26th December and transferred money from my savings account to cover the costs. However, the money did not transfer until the next day, being boxing day and all. My fault, I accept this. However, I was shocked that Runners Need sent me an email confirming my order number and then never told me that there was insufficient money in my account. So, I continued to think I had placed an order… Read Full Review

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★★★★☆

“my favourite sports store”

Written on: 01/11/2013 by JelenaSvens (8 reviews written)

I think this online store is amazing. They sell a wide range of running shoes and all items are well ordered so each one of them is easy to be seen… Read Full Review

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★☆☆☆☆

“very disappointed”

Written on: 05/10/2013 by LindaCz (1 review written)

Drove 30 min to go to Runners Need Chertsey rather than 10 min walk to nearest sports store, all because of their expertise and gait analysis, to help customers choose the perfect pair of running shoes - essential as training for a marathon. Service and advice by far inferior to that of Sweatshop. At no point did the salesperson suggest a gait analysis, despite the device being available and the shop being empty. I ended up recommending a particular brand/model to my fellow runner, but without… Read Full Review

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★★★★★

“Brilliant advice”

Written on: 30/10/2012

Have already recommended this shop to several friends. The staff are very knowledgable about their sport and the advice given was brilliant. They went the extra mile to order in the exact product to suit me and kept in touch by e mail… Read Full Review

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