written by Houghton1971 on 22/02/2016
Hi,
Thanks for the advice and email.
I went to the runners on Saturday midday at Victoria place London to return the running shoes and to get refund/voucher but at my amazement your "assistant manager(s)" They we're so unhelpful and clearly lost, bad attitude and rude.
I did explain the situation and expected refund (as advised over the phone from head office).
I would like to make a formal complaint towards above mentioned staff.
I am nothing but sadly surprised and very disappointed with the lack of customer care, this is at least what I would reasonably expect from such a company!
I feel I have been shortchanged big time, and the faith and trust at runners need is beyond repair.
Please call ASAP to get this right!
Shame on you.
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