Written on: 27/12/2012
Received a nice Peter Storm coat for Christmas but needed next size up.
Staff in two North Lincolnshire branches not very helpfull.
One said to come back tomorrow even though the size I needed was on the shelf!!
I was informed that big shops like this dont do exchanges today by an assistant in the Grimsby store.
My friend had just exchanged something at House Of Frazer with no problems.....
Millets. You are not that big.
Your staff are obviously not trained to an acceptable level.
Sort it before you close the doors for good.
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