Online Order mess up

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8.9% of users recommend this
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Guest's review of JD Sports

★☆☆☆☆

“Online Order mess up”

Written on: 19/08/2013

I ordered 5 items for my sun online and was very please when the parcel arrived in quick time.

I opened the parcel to find only 4 items. 3 i did order and 1 i didn't, plus 2 other items i ordered not in the parcel at all. Yet the delivery note had all the items i ordered on.

I phoned customer service which is an 0844 number. From a mobile is expensive. and spoke with a female who said she would issue me a missing parcel form which i had to complete and return for the matter to be looked into by the despatch department.

So now my quick order is not going to be so quick and is going to take up a whole lot of my time and with no appology or compensation offered for this inconvenience.

Terrible complany. Would not buy from again !!

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