Written on: 20/10/2012
Purchased a pair of trainers recently but sadly just a day before they arrived, I injured my foot & leg. I was therefore unable to try them on to check the size straight away. Once the swelling had reduced & I'd had the bandages removed, I was able to try on the shoes but they didn't fit. By this point, about 27 days had passed since I bought them & I was aware of the policy on returns so I emailed customer services to enquire about a refund. I didn't receive a response until several days later & was informed that a refund wasn't possible. The problem occurred when I requested an exchange & was told I couldn't exchange the trainers because 28 days had passed. They refused to take my medical circumstances into account & I couldn't get an exchange because of the fact they didn't respond sooner. Had I have received a reply sooner, I would have been able to at least get an exchange.
Overall, I wasn't impressed by the returns policy & I wasn't impressed by the poor customer services.
As soon as they've received your payment, they don't want to know!
Won't be purchasing anything from JD Sports again.
As rated by our community of reviewers
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