Written on: 10/09/2012 by letdownlad (1 review written)
I have just been massively let down by this online company, who failed to deliver a pair of trainers to me on time, after I had paid £5 extra to have them delivered the next day. A pathetic excuse about delays at the warehouse and then fobbed off with a refund of of postage and a feeble apology. I am sick and tired of internet companies lying to us about express delivery. It is the third time this month I have been let down like this. If I want something in three or four days I will wait for the regular post. If I am in a hurry and I need something tomorrow, wow, look , there is an option to do that. It costs more but what do I expect? Yes, I waited in all day. I received an email at 1.30 pm to tell me the package would not arrive. Brilliant. I now have to go out to the shops, which I am too busy to do, as I am working, to get a pair of new trainers for my son, who needs them urgently tonight, which is the reason I wanted them fast in the post. It's truly exasperating. If they can't pick a pair of shoes, pop it in a van and drive it to my house in 24 hours, having promised they would, why even advertise it?
This company is now on my boycott list.
As rated by our community of reviewers
" Shocking service " Read More
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