Written on: 05/06/2014 by Batchelor399 (1 review written)
I had the same excellent customer service when I bought my £115 Anatom boots.
But when my boots split after a few months they did not want to know. I was told "guarantee does not cover splits in the leather" and offered a small discount on a new pair. (discount was same as I get as a member of Ramblers - so none really). They have lost my custom for life, no shortage of other retailers to go to. And of course every time the subject of boots comes up as it often does with the various groups I walk with, I warn people off Cotswolds. This was St Albans store.
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