I thought I had found a real bargain with a top quality tent at half price. However after 6 weeks the order was cancelled via e mail.I contacted the customer serices team and explained my disappointment. The Customer Service team did a very thorough investigation and provided me with a full and honest explanation and offered a matching deal on a similar top quality tent (which I already own so could not accept). I was then sent a gift card, which arrived the very next day. We all make mistakes but sadly very few companies handle as well as Cotswold Outdoor handled this matter.

I had the same excellent customer service when I bought my £115 Anatom boots. But when my boots split after a few months they did not want to know. I was told "guarantee does not cover splits in the leather" and offered a small discount on a new pair. (discount was same as I get as a member of Ramblers - so none really). They have lost my custom for life, no shortage of other retailers to go to. And of course every time the subject of boots comes up as it often does with the various groups I walk with, I warn people off Cotswolds. This was St Albans store.

A £230 Rab jacket I purchased tore by the zip after a couple of months , returned to the store and they said they have to send back to Rab and replacement would be posted to my house. They then ramg and said I had to drive 32miles to collect my jacket. When I got there they had stitched a strip over the tear, it's not even the same colour!