written by nigelbR on 17/12/2021
A quick check at companies House will show Y Solar is in liquidation. Its recently set up sister company, Y Solar Domestic, run by the same director applied to be struck off the Companies House register but an objection has halted that. Be aware!
written by Liam387 on 07/10/2021
Don't go anywhere near Y Solar Just there to sell you whatever they can without after sales support.They don't care They just want the money.No communication Very nice glossy catalogue and pictures and salesman with all the technical BS .Do not be taken in Do your self a favour and stay away from this company.
written by Reyesxa398 on 08/06/2021
My roof leaked after having solar panels fitted by Y-Solar, they did nothing about it, after pestering them for months they agreed that they would pay for the panels to be removed and for the roof to be fixed. I just had to get a roofer to remove and fix as water was pouring into my loft and damaged two bedroom ceilings. Y-solar never paid as their director promised, not that I was surprised. I never write reviews but I had to on this occasion, my advice is to never use them or their associated companies Y SOLAR DOMESTIC LIMITED and SOLAR4GOOD UK LTD. If I could have rated less than 1 star I would have.
written by Princeqj314 on 01/11/2020
Over inflated figures, unhappy with getting less than half of what was promised.
written by Rawlplug on 10/08/2020
Y Solar installed my solar panels in 2014 and I was delighted with the work and the customer service that I received at the time. I gave the company 5 stars on this site 18 months after the panels were installed. One of the problems with owning solar panels is that you get inundated with SPAM calls trying to sell you this that and the other. I never fall for them. So, when in October last year I received a call from a director of this company, I was prepared to listen and he persuaded me to pay £400 +VAT to have my micro inverters' software upgraded. He guaranteed that I would benefit financially to the extent of the £400 I paid and guaranteed a refund if I hadn't benefitted from the upgrade in 2 quarters post installation. It all sounded fair. It turned out that there was no benefit at all and so I requested the refund. It had been agreed at the time that the £80 VAT would be lost. However, all I received was no response at first, until I telephoned and then promises that it would be looked at "tomorrow", which never came. I threatened to sue in the small claims court but was still effectively ignored. I then contacted Enphase, the manufacturer of the inverters and they told me that they upgrade the software themselves over the internet and that the upgrades were free. They were "surprised" that Y Solar had charged me and were "not sure what the software upgrade could have been". The small claims court prefers claimants to attempt at mediation before suing and so I went to the RECC (Renewable Energy Consumer Code), who were brilliant! Although it took them some time to get a response out of Y Solar, they eventually secured agreement from them to give me a full refund of £480.00. Again, Y Solar was very slow in fulfilling this promise but eventually I received the full refund, although they tried to get away with £400 initially. It is worth noting that this person became a director in 2018, and that is when reviews started to go downhill. Thank you RECC and whatever you do, avoid Y Solar. If anyone on here has had a problem with Y Solar, I recommend that they go to RECC to try to get it sorted.
written by yrSchneider441 on 03/07/2020
Don't call you back, not getting paid what we should have, very helpful before you pay but when they get the money they don't care. The funny thing is that they call all the time to sell me other products, when I tell the I want to complain they tell me I will call you back, guess what? Still waiting, AVOID this company, I also don't want a Y Secure alarm or door, battery pack, extended warranty, service or mini inverters.
written by Cathy38 on 07/02/2020
We had Solar Panels installed in February 2016. YSolar made an error and the energy survey was not completed until after installation meaning we received a much lower rate of return. After years of haggling Rahi agreed to pay the difference with a monthly payment of £218.75 for a year. Despite promises of an email confirming this ((which didn't arrive) and agreement it would be paid every month on the 3rd I have had to chase up to 30 times each month and have received no payment at all for last month or this. I have been fobbed off with empty promises and spoken to as if I'm in the wrong. We are now taking it down the legal route. The company doesn't seem to care, we have paid £13500 for panels that give a very poor return and yet were promised they would pay for themselves. Don't use YSolar. They don't care, don't pay and have no respect for their customers.
written by on 06/12/2019
Stay away from this company i paid for the extended warranty £840, my feed in tariff meter stopped working i rang Y Solar and Rahi company director was full of promises due to the delay in responding, he even offered to give me tickets to a premier league game, still waiting for the meter to be changed a year later and my tickets This company should be black listed think before you have anything to do with this lot, i have asked for my money back and still waiting total joke Do not take a warranty out
written by Garycollins on 12/03/2019
Been phoning for over a week now as one of my panels looks like it has moved. I keep being told by the secretary that the boss will be in later and she will get him to call me. So far I have had no joy.
written by McHugh189 on 05/12/2018
Won't come out to look at the system they installed for me, it is only performing at 46% of what is put on the mcs certificate, I did not know this until my energy provider told me. They want me to pay them to come out, how can this be? I keep calling and the keep saying I will get someone to call back, they never do. Do not trust this company
written by Raksha77 on 28/10/2018
I had 14 panel installed costing me 8500 , pound , at the time I was told day time usage will be totally free , while panels are generating , power, but when I had smart meter installed by British gas , I was told they gave you wrong info, you are 24/7 , and it's true whenever I check my energy display unit it shows me me how much electricity I use during dat time , and show me the charges incurred , along side gas , .
written by TamiaMaher on 22/08/2018
I have already had my solar panels fitted by Y solar 2 years ago. I was now offered a battery storage system. Delighted with the results. This summer has been good and i can see my home running at night time with the batteries. I have added 1 battery for now considering upgrading to two if the system keeps filling the storage to maximum capacity. Thanks to the fitter who did a tidy job and thanks to the guy in the office for giving me the useful information on the various storage solutions out there.
written by Desirae131 on 09/08/2018
I've had a few consultations for solar panels but was extremely happy with my Ysolar consultation. Not only was the quote given very reasonable but the advisor that came to give the consultation was very warm and left myself and my wife to make the decision ourselves without any pressure. I've had the panels installed in 2017 and was very satisfied with the installation, they did a very professional and clean job. Whenever I have had to call for anything the staff were supportive and friendly and were able to help with any of my queries that I have had.
written by on 26/05/2018
System not doing as expected and was told they would call back, no call, called again and was told an engineer would visit me, no engineer and no calls.
written by McClellanys1982 on 23/04/2018
Absolutely disgusting! This company installed netting around solar panels knowing full well that there were pigeons with babies under it . They refused to return to release the birds that they had trapped, resulting in the death of one of them. The fire brigade were eventually called out who promptly managed to release the birds safely. A very cruel and unhelpful company and I do believe their actions were illegal.
written by Abigail111 on 21/04/2018
Dear Sir/Madam, It has been disgraceful to learn animals who were trapped suffered and died needlessly after a solar fitting. This is unacceptable. Please ensure no animals are harmed in the future. Regards
written by Natty5 on 20/04/2018
This company put mesh around their solar panels to stop pigeons nesting underneath. They left live birds trapped and nests with eggs which is illegal as well as cruel. They were asked repeatedly to come and free the birds but refused and then avoided any calls. The dire brigade finally had to come and help the birds, 1 had already died :( Tbey were fully aware therebl were live birds still under there when they out the mesh on........disgusting!!!
written by HanaColeman340 on 13/04/2018
It has been almost a year and I am still waiting on my certificates to be sent out to me with. No compensation, no replies to calls or emails.
written by Gracep371 on 09/04/2018
My equipment has been faulty and we have been waiting for weeks for the inverter to be replaced, calling every week with no replies!!!
written by Samuelc345 on 05/04/2018
Fed up with calling and not getting a reply, avoid this company.
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As rated by our community of reviewers
Cathy38's Comment
Written on: 09/02/2020
We are waiting for payments dating back to their errors in Feb 2016 when they installed our system before the energy survey was completed, which gave us a much lower return. We have not received our monthly payment for Jan and Feb therefore we are being forced to take them through the small claims court.