Staybrite Solar Reviews - www.staybritesolar.co.uk

★★★★☆
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Latest Reviews

★☆☆☆☆

“Seeking lawyer”

Written on: 28/01/2016 by MakhiMcDowell449 (1 review written)

My ageing Mother was approached by a Stay Brite door to door salesman and she ended up spending £6000 on the panels. She was told she had a warranty. They stopped working after 8 months and this was reported to the company. They said it was rodents which chewed through the cable and that wasn't covered, even though the company claims to have rodent cages to cover this problem. We sent a piece of the cable to a vet to check for rodent saliva and none was found. We did ask for cages and they… Read Full Review

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★☆☆☆☆

“very bad customer service”

Written on: 06/10/2015 by terryhollingsworth (1 review written)

staybritesolar has a lot to learn about customer service it would be nice if there was a little contact.After a year of the panels being installed the inverter packed up the electrician came and shut the system down and I was told the inverter was no good nobody botterd to call to let us know what was happening or when it who be fixed.I have had to do all the calls to staybritesolar so as well as being without the so called free electric I am also having to pay for calls to the company to find… Read Full Review

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★★★★☆

“Excellent Service From Start To Finish.”

Written on: 01/10/2015 by AdrianWild (1 review written)

Unlike other reviews on here, although the salesman spent over 2hrs at our first meeting, he wasn't at all pushy, in fact he was just the opposite, as well as being a very amiable guy, he clearly explained everything that we needed to know (more than once), so as to allow us to make a decision on purchasing. The subsequent visit by a surveyor and installation of system was all carried out on time and in a very professional manner. I also received all of the paperwork required to apply for… Read Full Review

Rusty1958's Response to AdrianWild's Review

Written on: 08/03/2016

I can second that . I have had the system now for a year and feel it better than money in the bank a good pension increase that is how I look at it. I have had £403 back in feed-in tariff this first year with 12 panels and the worst aspect in my area you would think, I get the sun in the morning at the back of my house and the panels are on the front of the house. The INVERTER is recording from early according to the time of year. My record was 19 points on my generating meter on 17 June 2015

Regards

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★★★★★

“Solar panel installation”

Written on: 07/08/2015 by roghawk (1 review written)

This firm have been great to deal with from the first contact. They have done everything they promised on time and well. We are now generating our own electricity. I had to phone them to help me with the feed in form for Eon and they were really helpful. They also cleaned up after the job. I can't think of any negative comments at all. Very unusual service these days… Read Full Review

By Staybritesolar

Written on: 13/08/2015

Dear roghawk,

Thank you for leaving feedback on your Staybrite Solar experience.

Kind regards,

Staybrite Solar Customer Service

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★☆☆☆☆

“expensive & pushy ”

Written on: 04/06/2015 by barrygreen1972 (3 reviews written)

Had a staybrite solar rep for a quote on Monday evening for a supposedly 40 min slot 2 1/2 hours later he finally left using the exact method of sale as mentioned in other reviews ie: 2 extra free panels if signed up for now or get paid for reccomendations.offered 10 panels with an income over 20 years of £13,235 for a cost of £8300 plus £90 a year insurance with the cost covered by a loan over 10 years at 9.9% supplied by them through rbs.now the cost of this loan over 10 years works out at… Read Full Review

By Staybritesolar

Written on: 05/06/2015

Dear barrygreen1972,

We are sorry to hear that you have had this experience with Staybrite Solar. Please contact our dedicated Customer Service Team so that we can address this for you using the follow reference: REVIEWCENTRE04/06/2015.

Kind regards,

Staybrite Solar Customer Service

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Catherinechevill's Response to barrygreen1972's Review

Written on: 21/07/2015

Sounds just like my experience today though I signed up as it was clear he was not going to leave until I did. He stayed for 3 1/4 hours and it would have been obvious that I needed to give my severely disabled husband his dinner & medication. I asked to think about it as I had heard enough so he stood up & went over it all again. There was a lot of waffle & side tracking & I was talked at rather than allowing me to ask questions. I will be cancelling the cheque and contract in the morning.

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★★★★★

“Clear, Helpful and excellent fitting”

Written on: 19/05/2015 by DavidnJulia (1 review written)

After thinking about it for ages we decided to find out more and responded to some sales information. The rep. took great pains to make sure the information was correct and clear, even checking with HQ. The fitting was prompt and the fitters great. They were polite, friendly and left absolutely no mess. We just had to show them where the loft hatch and ladder was and supply a couple of cups of coffee :). I like the look of these panels as they do not have the bright metal frames and so… Read Full Review

By Staybritesolar

Written on: 27/05/2015

Hi,

Thank you for leaving feedback on your Staybrite Solar experience.

Kind regards,
Staybrite Solar Customer Service

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★★★★☆

“Overall it worked well”

Written on: 11/05/2015 by Eli226 (1 review written)

The actual installation was carried out with the minimum of fuss both by the panel installers and the electrician (only his second solar installation)who had a tricky job as he had not been advised correctly by the surveyor as to the layout of the roof. He solved the problem perfectly with a bit of lateral thinking. The panels fit very neatly on the roof and don't look at all ugly. The initial interview, however, was interminable - again a new recruit but one who needs to practice just saying… Read Full Review

By Staybritesolar

Written on: 27/05/2015

Hi,

We are sorry to hear that you have had this experience with Staybrite Solar. Please contact our dedicated Customer Service Team so that we can address this for you using the following reference: REVIEWCENTRE11/05/2015.

Kind regards,
Staybrite Solar Customer Service

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★☆☆☆☆

“Not to be trusted”

Written on: 01/05/2015 by Scriabin (1 review written)

The salesman made many absurd claims for the panels . He made strenuous efforts to get me to sign up immediately . I refused , saying that I needed to do some research first , at which point the salesman's manner abruptly changed from matey and charming to contemptuous and dismissive. I am going to report him to the Citizens Advice Bureau . Subsequently , I had panels installed by a local firm , with a 10 year insurance backed guarantee, costing £3.7k , instead of the £6.7k quoted by… Read Full Review

By Staybritesolar

Written on: 27/05/2015

Hi,

We are sorry to hear that you have had this experience with Staybrite Solar. Please contact our dedicated Customer Service Team so that we can address this for you using the following reference: REVIEWCENTRE01/05/2015.

Kind regards,
Staybrite Solar Customer Service

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★☆☆☆☆

“Don't Fall For it. It will be cheaper in 2 days time?!?!?”

Written on: 30/04/2015 by rzMcManus10 (1 review written)

I would not normally get myself involved in reviews,but after reading the rubbish that the last two have written i can't help it they obviously work at the company. I had a visit from a staybrite rep who i will say was very good and explained it well. But the rep offered me a 2 free panels to sign up today which i found a complete disgrace ( the rep even phoned somebody to see if they could offer it me) I said no thanks i want to think about but i felt £11k was alot of money and some insurance… Read Full Review

By Staybritesolar

Written on: 27/05/2015

Hi,

We are sorry to hear that you have had this experience with Staybrite Solar. Please contact our dedicated Customer Service Team so that we can address this for you using the following reference: REVIEWCENTRE30042015.

Kind regards,
Staybrite Solar Customer Service

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★★★★★

“keep the sun shineing”

Written on: 23/04/2015 by wwPalmer91 (1 review written)

I kept putting off having solar panals on the roof, however the people at Staybrite Solar were very helpfull and not pushing in there approach. The day of fitting was windy and all the men on site worked well together. everthing was clean and tidy and it was good to see the units were working before thet departed. Followup paperwork was prompt and the help in filling in the paperwork for the energy supplier was appreciated. Now looking forward to the generated results adding to my income. … Read Full Review

By Staybritesolar

Written on: 27/05/2015

Hi,

Thank you for leaving feedback on your Staybrite Solar experience.

Kind regards,
Staybrite Solar Customer Service

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★★★★★

“Start generating sooner rather then later. No regrets...”

Written on: 22/04/2015 by Norfolkpete (1 review written)

Staybrite Solar Panel Installation. Having considered installing solar panels for a few years we finally took the plunge in April 2015. The only regret we have is not doing it sooner. I never realised that you get paid for the energy you produce and use yourself, a real win win. The installation staff and electricians (I felt they were craftsmen and took pride in their work many thanks) were polite, tidy and did a very neat job. They are very knowledgeable about the panels and all too happy… Read Full Review

By Staybritesolar

Written on: 23/04/2015

Dear Norfolkpete,

Thank you for providing your feedback of your Staybrite Solar experience.

Do not forget that you can benefit even more with our comprehensive recommendation scheme - please visit our website for further details.

Kind regards,

Staybrite Solar Customer Service Team

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★☆☆☆☆

“RIP OFF”

Written on: 27/02/2015 by Marley265 (1 review written)

THE TRUTH ABOUT THIS COMPANY: Absolutely terrible company who will RIP YOU OFF. They say that the whole process and solar panels cost you only £100. This is a complete lie even if they tell you that it is a 'government scheme'. You won't make your money back for at least 30 years, which is why they are you if you are under 75 years of age. Every person you speak to, either on the phone or the person who cold calls you to book you in for an appointment doesn't tell you any figures except the… Read Full Review

By Staybritesolar

Written on: 07/04/2015

Hi,

Thank you for providing your feedback for Staybrite Solar.

We would like to apologise that your experience with us has been below the high standards that we set for all of our customers. Our latest independently audited Customer Questionnaire revealed that 99% of our customers would recommend us to friends and family - of which we are very proud of.

We offer many different payment options, and one of these is a minimal customer contribution of £100, acting as the deposit on a low rate finance agreement arranged through a third party. All of our literature states the total cost of your own individual system, including potential revenue for your Feed In Tariff and the amount of years to payback against the cost of the installation so that it is clear the cost of the investment you will be taking before committing to a Solar PV system.

If this has not been explained to your correctly then please allow us to apologise and we would like to look into this further for training purposes, alongside our consultant being late to your home for his appointment.

Please can I ask that you contact us via email quoting ReviewCentre27022015 with your contact details. We are unable to publish this here but it can be found on our website.

We trust this is acceptable.

Kind regards,

Staybrite Solar Customer Service Team

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Julcooper2's Comment

Written on: 21/09/2015

Absolute nonsense. Have had our panels for exactly a year, and they have performed well in excess of the predicted number of units generated. Really happy with our system from Staybrite.

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Xlaurz_Cx's Comment

Written on: 31/03/2015

No offence but I think this is your own misunderstanding and your own interpretation rather than them ripping you off. They carry out a free assessment on your home to make sure it is viable and should you decide to go ahead and ONLY if you go ahead you pay 100 towards the finance. The money you earn for producing your own electricity is called the FIT feed in tariff and this is government backed... so this is NOT a lie.

It is impossible to give anyone figures over the phone. The assessment has to be carried out on the property and a SAP calculation has to be carried out.

Please people do not jump on thing you do not understand!

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★★★★★

“Simple quick and effective”

Written on: 23/01/2015 by Stevenson198 (1 review written)

The whole process was simple quick and straight forward. From order to installation was excellent, I even had to delay them slightly as other work was going on in the house. The installation team were polite and after talking through what they were going to do and they promptly got on with it. The electrician was brilliant, a tidy worker and no cables to be seen. Honestly recommended… Read Full Review

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★★★★★

“Looks much better than my neighbours panels!”

Written on: 22/01/2015 by Jdw123 (1 review written)

Had my panels put up on Monday. The installation guys took about 4 hours and left zero mess. Its early days as far as savings go but so far the company goes they have done exactly what they said from start to finish. The sales guy did say the paperwork would be a bit tricky and it was, but the chap that came and saw us was kind enough to come back round on Tuesday to fill it in for us. So far im most impressed with how they look on the roof. It is so neat and tidy and just black panels no ugly… Read Full Review

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★★★★★

“Great from start to finish!”

Written on: 13/01/2015 by 494Peterson (1 review written)

It started with the typical cold call but for whatever reason I decided to have a listen (must have caught me on a good day) I agreed to a assessment and can honestly say Staybrite Solar were a breath of fresh air. Yes the process takes a bit of time but I found out a lot of things from the assessor I wasn't aware of as I wasn't particularly in the market for solar panels, But because of the amount of my neighbours that have had them installed in the last few years it got me slightly curious… Read Full Review

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★☆☆☆☆

“Horribly pushy salesman”

Written on: 10/01/2015 by SiderealDay (1 review written)

Never, ever invite these pushy liars into your home! Had a phonecall from who I thought was the energy saving trust, but I must have misheard (or she lied) as it turns out to have been a cold call by Stay Brite. Booked an appointment, was told it would take an hour. After two and a half HOURS of incredibly intense pushy sales speak, my brain was a mush and he had only just got to the price, let alone filled in his incredibly lengthy form. He had all sorts of tricks to make me try and sign up on… Read Full Review

Jdw123's Response to SiderealDay's Review

Written on: 13/01/2015

Sounds like he was selling you somthing. Is that not what sales people do?

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★★★★★

“Efficient, quick, tidy installation”

Written on: 08/01/2015 by DrJohnMay (1 review written)

Just had solar panels installed. Amazed at how quick and clean and tidy the actual installation process was. Can't comment on the savings yet because the installation was only done yesterday. But the installation teams were first rate. I notice that a couple of the reviews on this site talk about pushy salesmen. My experience was that the sales process took far too long becase the salesman was determined to go all the way through his script, despite me saying "OK, I've already decided to buy -… Read Full Review

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★☆☆☆☆

“Lies and bad practice”

Written on: 05/12/2014 by tvKenney178 (1 review written)

Recently had a visit from a Staybrite solar salesman. Started off very nice and friendly then the further they got into it (over 2 1/2 hours) they got pushier and pishier. By the end of it they made up some figures they couldn't leave with me and said for all the upgrades and add ons I had to decide there and then!! I was not happy with this and asked them to leave. Within 3 days I was contacted by another solar company called total solar uk who also visited me. They then showed me a system… Read Full Review

Somethingsilly's Comment

Written on: 06/12/2014

It is just a little surprising to read a review on this site that quite clearly has implications far more reaching than just a customer review about a company that has clearly ruffled the feathers of another company in a similar business. More than anything, the comments you have made fall nothing short of slanderous and the fact that you have named another company are very disturbing, If this were a genuine complaint you would have been open enough to show your true identity.

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Exposethescams's Comment

Written on: 08/06/2015

You are quite clearly the one who works for Staybrite.
I have worked in direct sales and all the complaints on here are genuine sales tactics.
I have known people working for one company to rip off their leads and pass them to another company. Unusual to find them working for two companies at the same time but quite believable.

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Captainseo's Comment

Written on: 12/01/2015

I imagine the manager/rep has simply moved jobs and this is coincidence. Check out their MCS certifications and see if there are any links. I suspect not.

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★☆☆☆☆

“lies and pushy ”

Written on: 22/11/2014 by Justus410 (1 review written)

Ok don't know we're to start if you get phone call saying the energy expert team. Think again it's staybrite solar. They got a lot of pressure to get a appointments out of you so you end up getting cse report. They have trainee asscor come to property at a slot time what they say. They say it's take a 1 hour of your time and you and partner have to be there. The report last for 6 months truth is that it can good 2 to 3 hours and it's more like a sale end of it there and then. They don't give… Read Full Review

Matthewprice's Comment

Written on: 22/11/2014

Well i'd insist on a qualified Asscor at lease.

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Shitsolar's Comment

Written on: 22/11/2014

They have qualified asscors but they more like to be salesman end of the day given out cse report and try make you buy solar.

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★★★★★

“EXCELENT SERVICE”

Written on: 27/10/2014 by sandforh (1 review written)

I received excellent service, installation was carried out in professional manor and after sales service was excellent in all I am a very satisfied customer and would recommend this company to my friends… Read Full Review

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