Project Solar UK Reviews - www.projectsolaruk.com

★★★★☆
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Latest Reviews

★★★★★

“Solar panel installation”

Written on: 27/03/2015 by SashaMcKinnon (1 review written)

From the first approach via text the company was very professional and did not offer any enticements to go with them. The salesman told us what the product was and described the system they would instal and left us to decide for ourselves whether we wanted to go with his company. The installers turned up on time and were very polite and helpful and showed that they knew their subject well. They explained the system and left us all the manuals we would need to operate the system. The follow up… Read Full Review

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★★★★★

“All ship shape!”

Written on: 24/03/2015 by cartergail (1 review written)

Spot on installation. All work done efficiently and competently. From initial consultation to commissioning of system… Read Full Review

Cartergail's Response to cartergail's Review

Written on: 26/03/2015

I would add that the most difficult part of this entire setup is the paperwork ! The need to have the relevant documentation we found at best trying. For older, less able, I would say really difficult. The onus is placed on the client/ customer, where I feel this should be company lead. Freepost was available, but no large envelope was provided. Surely a self addressed envelope would be simply a bonus. The need to send back the very information the provider sends you seems, pointless.
Found after sales service poor.

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Psukcustomerservice's reply to Cartergail's Comment

Written on: 30/03/2015

At Project Solar we pride ourselves in having the very best service throughout the process.

Please give Donna Harvey a call at Head Office to get any problems rectified quickly and to the standard we both require.

If you could leave a comment afterwards that would be really helpful.

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★★★★☆

“Really Chuffed!”

Written on: 21/03/2015

Thank you to the whole team for the excellent service you have provided from the initial first meeting which was very informative and clear, through to the day of installation. The fitters were very friendly and professional and they explained the entire process very clearly. We are very happy with the Owl intuition and this was set up with no worries and is easy to use. The lads made sure everywhere was free from mess and all equipment handled safely around kids and dogs. All paperwork was… Read Full Review

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★★★★★

“very painless”

Written on: 21/03/2015 by bazlewis (1 review written)

The installation was painless and quick, less than a day. The customer service and sales personnel perfect. The company is big and is full hies insurance covered. The guarantee with the system is of great comfort, and the small servicing fee is swallowed up with the money from the government. lovely. Even the scaffolding service was cheery and fast. The only very slight issue we had was the scaffolding team broke a few tiles. But all credit due solar uk was out within a few days and replaced… Read Full Review

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★★★★☆

“So far so Good!!”

Written on: 05/03/2015 by DavidMargetts (1 review written)

This is a leap of faith for me...and so far so good...the consultant was professional, the fitters efficient and the back up service helpful and cheerful. Of course the real proof of the pudding is in the eating...if they give me 6% p.a R.O.I(which seems v cautious - they promised 8-10%) I will be v satisfied… Read Full Review

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★★☆☆☆

“Do not buy from these”

Written on: 04/03/2015 by Mrsfloppyjumping (1 review written)

These sun power 4kw panels were to be fitted in June13 they arrived without scaffolding saying that should have arrived am they fitted inverter and left saying they would rearrange day I was due to go on holiday so kept phoning for date they installed in July the day before I was away after complaint on phone. They set up owl left me with a file and that was it. On returning from holiday I looked at file there was forms I needed to fill in no one told me I phoned office and she confirmed these… Read Full Review

Psukcustomerservice's Response to Mrsfloppyjumping's Review

Written on: 12/03/2015

Please can you contact Donna Harvey, our customer service manager who will aim to solve any problems that you still have outstanding. Our aim is 100% customer satisfaction and I am truly sorry that you are not delighted with the company and your products.

please contact us.

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★★★★★

“Delighted with Project Solar UK”

Written on: 20/02/2015 by HouseofHall (1 review written)

We have been absolutely delighted with the service provided by Project Solar UK. From the initial consultation to the work done by the installation team to the follow up contact initiated by the Customer Relations Manager, the process of getting solar panels installed on our roof and up and running proved to be seamless. I had previously contacted another firm about solar panels but heard nothing back in reply. While this proved to be initially disappointing, it provided a telling contrast… Read Full Review

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★★★★★

“Sparkling Installation”

Written on: 03/02/2015 by galaxysue (2 reviews written)

Our dealings with Project Solar UK so far have been excellent. The sales man was very thorough and efficient, he explained everything in great detail and answered all questions making sure we fully understood how the system worked. We were given just over a weeks notice of the fitting date. The fitters arrived promptly and the panels were fitted in around 4 hours, we had thought there may have been a problem as we had had snow overnight. They were great, again it was thoroughly explained how… Read Full Review

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★★★★★

“Fantastic service”

Written on: 31/01/2015 by AliaAdams377 (1 review written)

Had our install today and can't compliment the company and the guys I dealt with enough... The install was extremely professional… Read Full Review

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★★★★★

“Thanks Project Solar!”

Written on: 24/01/2015 by Garza321 (1 review written)

We have been wanting to have Solar Panels fitted for a long time and now we have moved into our 'forever home'the time seemed right to go for it. I contacted Project Solar after reading some reviews on line. I have to say that Keith Hall, who came to do the quote, was wonderful and explained our options very clearly. We never felt rushed to sign up there and then (I hate feeling pushed) and explaining things to us a second time, if we didn't understand, was not a problem for Keith. I even… Read Full Review

Michaelbarclay85's Comment

Written on: 30/01/2015

Thank you for your comments it was a pleasure to complete your install, Michael And Basil

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Michaelbarclay1985's Comment

Written on: 30/01/2015

Thank you very much for your comments it was a pleasure to complete your install, kind regards Michael and Basil

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★★★★★

“Good product”

Written on: 10/12/2014 by MikeSmitho (1 review written)

We had our solar system set up a month ago and I am so happy with it. They set us up within a week of ordering and I am pleased to have it in time for winter when we use a lot more electricity. The panels looks good and the work was carried out quickly. A good set of guys who friendly and knowledgeable. No complaints, Cheers… Read Full Review

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★☆☆☆☆

“no contact”

Written on: 29/09/2014 by spiderrio (1 review written)

We had solar pv fitted in august and have been trying to speak to the Sheffield office re a problem for over a week when we ring we are told to leave name and no,then we are told cant leave name and no as the mailbox is full,tryed email still no reply,What a mistake we have made… Read Full Review

Kevinkent1's Response to spiderrio's Review

Written on: 25/11/2014

please call 012813 562 520 - new contact centre for all customers.

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★★★★★

“Great company”

Written on: 12/09/2014 by Brookzie (1 review written)

Not one for writing reviews but felt I had to write one for this company. They by no means deserve the low rating they have as far as I am concerned. It was Mark WOOLLASTON from the company I dealt with and his knowledge, professionalism and assistance he gives is second to none. The guy goes out of his way to help you and has a nice personal touch to it. You can feel his passion for the job even over the phone. The guys came and fitted the panels as promised and with minimum fuss. You… Read Full Review

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★★★★★

“great service”

Written on: 22/07/2014 by Breen232 (1 review written)

Project Solar UK, what a lovely company. The sales guys were helpful from start to finish the scaffolding was a bit of a problem due to my roof but the guys managed it with a minimum of disruption. the fitter were polite and tidy and made me fully aware of my responsibilities with the feed in etc. PSUK were the company that we went with as we only had a small system and all the others were less than interested or wanted loads of money. We went with the Evo + 10 modules and they have really… Read Full Review

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★★★★★

“best service from start to finish ”

Written on: 10/07/2014 by O'Nealvn1977 (1 review written)

My father had had several quotes for a solar pv system. I was skeptical about the whole thing as I didn't think it was worth while at his age. I sat in to most of the quotes and none of them were in anyway pushy or hard sales like I imagined. we used Project solar as we were impressed with the warranties and the surveyor even showed us his system on his house and his rating of A on his property, which impressed me the most. Install completed in 5 hours. I offered to move an air-vent to give… Read Full Review

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★☆☆☆☆

“It would have been better to have had the job of...”

Written on: 02/07/2014 by JoyGordon50 (1 review written)

It would have been better to have had the job of fitting the panels done by the Chuckle Brothers than Project Solar. A calamity from start to finish. Firstly they got the date of installation wrong and we had to wait a further three weeks for the job to start. When they eventually arrived to start the job they could not continue as they did not have the correct measurements for the scaffolding. We then had to wait a further two weeks for the correct scaffolding. Fitting the panels took a… Read Full Review

Wilmafingadoo's Comment

Written on: 29/07/2014

I have just been approved with a credit agreement to have this company install £7950 worth of solar panels and was wondering if you went through a company called Green Energy Advice Team by any chance?
I am now having serious doubts about proceeding....can you advise please?

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Nydoplhins2020's Comment

Written on: 30/07/2014

I would strongly advise that you check your quoted figures, as they have been wrong from my experience.

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Mrsfloppyjumping's Comment

Written on: 04/03/2015

Same boat with us when installed in July 2013 they started in June we then missed out on the higher payment. Had to come back out in sept 14 as these panels are not performing engineer said system was not set to England and not set at full volume the engineer was the one that put it in originally he said they did not know this info at the time. Panels are still not performing to the salesmanship figures but no one has been back in touch after emails have been sent

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★★★★★

“Leap of Faith”

Written on: 01/07/2014 by hqWilliamson376 (1 review written)

Well, it's a year to date that I took a leap of faith into the world of solar PV. When you take into account the feed in tariff, export tariff and the energy saved, I've worked out that I'm getting over 20% return on my initial investment. Electrics supplied by Utility Warehouse. The system has outperformed the original estimate by 250 KWH. I would like to say a big thank you to the advisor and Project Solar… Read Full Review

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★☆☆☆☆

“free fitting rip off”

Written on: 03/05/2014 by Emmaj309 (1 review written)

just had a 4kwh solar pv system fitted by this company I received my bill break down after fitting and I noticed I had been charged £1800 for fitting when the website says project solar will fit your system for free , the guys who install it were very good , I am thinking of going to a solicitor to see where I stand… Read Full Review

Wilmafingadoo's Comment

Written on: 29/07/2014

I have just been approved with a credit agreement to have this company install £7950 worth of solar panels and was wondering if you went through a company called Green Energy Advice Team by any chance?
I am now having serious doubts about proceeding....can you advise please?

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Kevinkent1's Comment

Written on: 25/11/2014

confused....checked the web site and it does not mention free fitting.

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Nydophins2020's Comment

Written on: 30/07/2014

Unfortunately, this has been noticed amongst quite a few customers that claimed free installation but it isn't free as it is built in within the cost

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★★★★★

“Very Happy”

Written on: 11/04/2014

Very happy with the Rep and how he explained everything. The installation team yesterday were also Very polite and helpful and officiant. Over all I am very happy with my experiences with Project solar UK. Mr Frost … Read Full Review

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★☆☆☆☆

“Lucky Escape”

Written on: 09/04/2014 by Jason722 (1 review written)

Project Solar Uk - worst company in the uk and luckiest escape I have had. Visited by salesman, who had no brochure no company logo paperwork but who talked a good game and promised black panels with rust free black rails. Product appeared to be good with the promise of black rails too and price seemed good (just over £7000 for a 16 panel 4kw system) although he couldn't answer why he had quoted for fitting when website offered free fitting. However other things seems ok. He gave the excuse… Read Full Review

Wilmafingadoo's Response to Jason722's Review

Written on: 29/07/2014

I have just been approved with a credit agreement to have this company install £7950 worth of solar panels and was wondering if you went through a company called Green Energy Advice Team by any chance?
I am now having serious doubts about proceeding....can you advise please?

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Jason722's reply to Wilmafingadoo's Comment

Written on: 30/07/2014

I can only comment on my own personal dealings with Project Solar who I dealt with following receiving a cold call by them and it was a shocking experience as per my review. I wouldn't recommend them to my worst enemy and if you do more research will probably find a local reputable installer as many electrical firms are now doing this sort of work. Hope this helps and things work out better for you.

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Bestfudgey1's reply to Jason722's Comment

Written on: 07/09/2014

Thanks,
On hearing there was a problem with your attempted installation
I immediately requested any commission due should be deducted off your invoice.
I was told the reason why you refused installation was that i had informed you that the panel rails that are hidden behind the solar panels would be Black which never are. The panel frame i advised would be black..
And this is why u refused installation.
I apologies for your inconvenience and assure you I resigned shortly after, as I to was misinformed to the professionalism of the company.
I am so pleased you received all deposits back as I was very concerned.
I hope you managed to get yourself sorted.
Cheers

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Jason722's reply to Bestfudgey1's Comment

Written on: 08/09/2014

I note your response but again further dissapointed as you are clearly not informed of the full facts.
The rails were the initial cause for concern but then as detailed in my first response it was also the fact that the fitters turned up with different panels to what were agreed and they also stated the way the surveyor had suggested they be fitted was also not favourable. Then upon contacting the company with my concerns was amazed at the lack of knowledge and interest from the person I spoke with coupled with the unprofessional response.
So yes I am pleased I finally got my deposit back but wouldn't recommend the company to anybody. I am still awaiting the visit from the alleged manager who wanted to come out to offer us a deal we couldn't refuse in an attempt to compensate for the inept service we had received but this failure only goes to further my opinion that I was offered a poor service and have had a lucky escape...

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Bestfudgey1's reply to Jason722's Comment

Written on: 10/09/2014

You are entitled to your opinion, I personally done the best I could, maybe if you kept me advised of what was going on instead of just phoning me up on the day of fit.where i immediately called the relevant bodies to try and rectify the situation.
I could only help with what i was aware of !!
I provided clear & honest advice with detailed expected returns.
My decency in apologising for any inconvenience caused seems to have fallen on deaf ears. Which is a shame.
As far as i am concerned I conducted myself in a professional manner and could have done no more to help you.
May i suggest accessing ebay where you will find 4 kw systems fully installed for £5k with no advanced payment on your behalf including EPC etc.







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