MyPlanet Reviews - www.myplanetuk.com

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Latest Reviews

★☆☆☆☆

“solar panels”

Written on: 25/06/2015 by ness1946 (1 review written)

Had them six months not working properly in beginning so first cheque back was £26 then last one £146 got a bill of £139 and as got a loan that has cost me £600 so far not really gaining wish never got them… Read Full Review

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★☆☆☆☆

“What an absolute joke this company is ”

Written on: 07/06/2015 by rzAdair164 (1 review written)

don't deal with them - plain and simple. They are not useless they are worse than that!… Read Full Review

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★☆☆☆☆

“Lies, exaggerated returns and more lies”

Written on: 30/05/2015 by cmTimmons175 (1 review written)

After a cold call on the phone and a subsequent visit from a rep from this company, we were then subjected to a sales pitch on a laptop which at best could be described as misleading, and at worst, just plain lies. We have passed full details of our experience with them to trading standards and also the recc. We have now seen another complaint that's been upheld against thus company. BEWARE… Read Full Review

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★☆☆☆☆

“Hideous, rude, amatuer - don't use”

Written on: 21/05/2015 by Englandnt325 (1 review written)

Despite an attractive sales pitch, the installation was a nightmare and the aftersales care was non existant. 30 phone calls and 2 letters went un answered. Still waiting for the panels to be connected to heat my water tank 6 weeks after installation. Would not recommend to anyone… Read Full Review

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★★★☆☆

“Annual quoted generation figures dont match the sales...”

Written on: 18/05/2015 by pieinthesky (1 review written)

Had 16 panel 4kw system fitted ,last summer perfect weather for generating winter good to,almost facing south near perfect said the salesman he quoted 4480kw per year but i have only managed 3900 this year ,bit of a let down when you now have to re calculate when i will get all my cash outlay back,so be warned they put to much iceing on the cake when they sell it to you… Read Full Review

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★☆☆☆☆

“Can't make contact to get an engineer as don't answer...”

Written on: 14/05/2015 by znAyers46 (1 review written)

Please beware! I agreed to have a large system installed when a sales rep visited my house and the survey and installation all went smoothly. That is the end of the success story as the panels don't work. In the past month I have attempted to phone the local office, the rep who assured me he would always be available and their head office more times than I can count. After taking my first complaint and promising to get an engineer to us within the next 2 or 3 days we have heard nothing. I… Read Full Review

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Amenergytech's Comment

Written on: 15/06/2015

Please tell me you took out the finance with them? If so call creation and tell them why you will not be making your repayments then see what happens. Also contact the relevant authorities MCS etc. Please drop me an e-mail if this has helped. Regards

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★★★★★

“great service”

Written on: 25/04/2015 by juliegibbs (1 review written)

Had my pv system installed on 11th of October 2014. Would like to say how professional and informative our initial meeting was with the representative, we chose to go ahead on this basis having spoken to several companies before who seemed to make some misleading statements. The turnaround was extraordinary and the installers were excellent in their workmanship and attitude around my home. Having nearly completed 6 months, the system seems to be doing the job exactly as described and we are… Read Full Review

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★★☆☆☆

“after sales care.... lack of!”

Written on: 09/04/2015 by knightyseven (1 review written)

I have just recently had solar panels fitted by this company. They're very nice and (so far) are doing what they said on the tin. However, that was nearly two weeks ago and the scaffolding is still up. I am now on my third day of calling them to sort it out and I'm being fobbed off left right and Chelsea. Trying to get put through to either Justin or A ton is harder than speaking to the Pope, instead I am left speaking with a call taker who tells me "they are aware of it and are speaking to… Read Full Review

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Superdudes's Response to knightyseven's Review

Written on: 13/04/2015

They won't take you scaffold down until they have another house nearby to put it up at again. You are free storage for them.

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★★★★★

“thank you My Planet”

Written on: 31/03/2015 by greenmanyes (1 review written)

My Wife and I visited the My Planet stand at Olympia and were very impressed with the service and information we received from the girl on the stand. We are very happy with the solarworld panels and the price which was cheaper than the other quotes we have had. … Read Full Review

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★★★★★

“A very good job well done!”

Written on: 31/03/2015 by Desia111 (1 review written)

My Planet fitted 16 panels on our roof and I have to give credit where due. The roof had to be overhauled due to very weak rafters. This they did over the course of an extra two days. I know the cost was around £2000 but they didn't charge or quibble. I would undoubtedly recommend This company. The fitter was amazing… Read Full Review

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★☆☆☆☆

“My Planet nightmare”

Written on: 20/03/2015

MY PLANET pv solar panels This is a sorry tale, I thought I'd got a great deal, a 4Kw 12x327panel system with immersion booster switch for £6 K and all was going well the EPC survey went ahead ..all ok with that and an installation date set but then... Quote from a complaint to My Planet customer services, I have to tell you all about.. "I should have had a system ( 12 panels @327w etc).. installed today at 10.30 am start arranged but no one has turned up. I was rang yesterday by your rep… Read Full Review

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Beverk's Comment

Written on: 30/03/2015

I have now received my money back and a lovely bunch of flowers from Mark the MD. THANKYOU
I think that the company has grown rapidly and the management maybe don't know what the staff in the field are doing to get business. Pity but it did take a long time to get my money back from them.Hope they correct their sales practices .

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★★★★★

“GREAT SERVICE LOVE MY PANELS!”

Written on: 23/02/2015 by Kenneynh410 (1 review written)

it all started with a phone call from myplanet, it was a cold call so it did scare me a little at first but then i got talking to the guy and he managed to convince me to have an asessmen and it was one of the best decisions ive ever made, my electric bills were 180 pounds! they are now 80 pounds a week and i get abround 2-300 pound a quarter from the feed in tarrif!, the assesors were very nice and not pushy atall and the assesment was completely free of charge, i love my panels and it was the… Read Full Review

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★☆☆☆☆

“First I would like to start by saying staff were all...”

Written on: 10/02/2015 by Rock321 (1 review written)

First I would like to start by saying staff were all very good and helpful,fitting was done on time and date that I wanted and I was very happy.At this point I would have gave 5 Stars,but talking to somebody about the fitting & price £7750 for 2KW system told me I had over paid.I Know its to late & its my own fault but did look into it over paid by about just over £2000 & this is for solarworld panels that was fitted.How a company can justify this & get away with beats me,so be warned &… Read Full Review

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★★☆☆☆

“Overcharge & Customer Care Don't Care”

Written on: 28/01/2015 by AthenaRees (1 review written)

Very disappointed with My Planet: Winter generating estimates from sales were vague & Panels only produce a fraction of quoted KWPH They ignored concerns over shading issues, & we couldn't get a response from Customer Care tech consultant We've been charged for more Panels than were fitted, but MY Planet have not responded to e-mail & won't deal with the issue, and office where the account is held will not pick up the Phone. On the plus side, the install crew were excellent, the product… Read Full Review

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★★★★★

“We are now clean and Green!”

Written on: 25/11/2014 by Orionc168 (1 review written)

A very big thank you to My Planet for an exceptional project from start to finish. Ours was a difficult install as our roof is slate and very old. The installers took every precaution to preserve the structure of the tiles and spent a long time on the finishing and making good. My Solar world panels and Afore inverter are working very well. I had the system fitted in April and I am very pleased with the outcome. I would highly recommend My Planet to anyone who wishes to invest in green energy… Read Full Review

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Chrysler08's Comment

Written on: 01/12/2014

Did the rep explain to you how much you would save on your electric bills and how much you can earn from the Feed In Tarrif........ Bet it's no where near what you was told

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★★★★★

“Excellent job done here!”

Written on: 24/11/2014 by Clwydog (1 review written)

Initial contact was by telesales in early October, who offered a no-commitment initial survey of our eligibility for solar panels. My wife & I had been thinking about them for some time - what with interest rates being so low on our savings. We agreed, & a rep turned up promptly at the agreed time, showed us all the literature & confirmed that our almost directly south facing roof was perfect, especially as we were not overshadowed at all. There was no pressure selling at all, we asked for… Read Full Review

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★★★★★

“good job- well done!”

Written on: 21/11/2014 by Rogers477 (1 review written)

From the initial consultation through to the necessary form filling after installation, staff were efficient and friendly. The fitters and the electrician were prompt to arrive on the day, and worked well and were helpful and informative and after completion the electrician took time to explain how the panels and the meters worked , which was a great help! We couldn't be more satisfied with My Planet and have recommended them to others. Eric and Clair Marsh, Canterbury… Read Full Review

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★★☆☆☆

“Overpriced”

Written on: 17/11/2014 by EyesOpen (1 review written)

Following a cold call at the door, I agreed to a visit from a salesman from myPlanet. His presentation was good, but he refused to put anything in writing. I obviously would not commit to anything without having the details. I subsequently contacted a reputable local supplier, who has quoted a price less than two-thirds that from myPlanet, for a system with more panels and therefore a faster pay-back. A week after the original call, I was telephoned by myPlanet, and I said that I would… Read Full Review

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★★★★★

“Very quick and efficient service ”

Written on: 07/11/2014 by Atheist-Rob-bournemouth (1 review written)

The salesman wasn't at all pushy and we told him we would never agree on the first visit. Having thought it over a couple of days later decided to go ahead. My planet were very quick in sending the ecp man round and after a week or so had them fitted, the day before yesterday. The workmen were polite and tidy. I bought a geo chorus meter and it was fascinating watching the solar input going up and down. I was amazed at how much it generated as today was sunny and overcast. So far I would… Read Full Review

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Joymarieclarke's Response to Atheist-Rob-bournemouth's Review

Written on: 08/11/2014

Just hope they gave you the right information on how much you would earn from feed in tarriffs they totaly over estimated what I would earn now I got a loan which I will struggle to pay

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Everbeendone's Response to Atheist-Rob-bournemouth's Review

Written on: 14/11/2014

This is not like me, however I think I have been tricked by "My Planet" so far they have told me a West/East roof if ok for the panels, everyone I have spoke to so far says I should not have signed up, I must be an idiot, I have never done anything like this before and am probably £8 to £9,000 worse off, do not have anything to do with this company it all seems rather seedy so far, best thing so far is promise of quality panels, I only hope the surveyor say the roof is not suitable he will probably be as dodgy as the company, I feel sick

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★☆☆☆☆

“Review of MyPlanet ”

Written on: 07/11/2014 by OldWomble (15 reviews written)

Salesman called (at my request as we want to buy this product) and told us that we had to have the system in and working by the end of November to qualify for the current FIT as it takes 5 days to get the paperwork in place. That wasn't true.He then said to achieve this, they would do the survey on the 7th Nov (not true) and install on the 21st Nov. (not true) Having taken the day off to meet the surveyor, nothing. Contacted their office to be told "the survey is not booked in yet - he has no… Read Full Review

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Joymarieclarke's Response to OldWomble's Review

Written on: 07/11/2014

Good for you

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Joymarieclarke's Response to OldWomble's Review

Written on: 07/11/2014

Just don't give them any chance I got solar panels they said we make £107 per month more in summer less in winter we just had the feed in tarriffs for the 3 summer months and earned 150.00 which is well less than they said

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