MyPlanet Reviews - www.myplanetuk.com

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★★★☆☆
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Latest Reviews

★☆☆☆☆

“Please do NOT use this company!”

Written on: 03/02/2016 by varaderobiker (1 review written)

Well ... where do I start! Had a rep round November 2015. We signed up for the installation of 12 panels at £6895.00. Had them installed in December 2015. Since then I have sent numerous emails and phone calls. Emails bounce back with an automated message. No returned calls. When we speak to customer services they assure that an engineer will call back ... NOTHING! Our solar panels move in the wind. Today Wednesday 03/02/2016 I have found this post on their website. We are now taking legal… Read Full Review

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★☆☆☆☆

“Poor customers services never get back to you”

Written on: 26/01/2016 by larryholmes (1 review written)

Hi Had our system installed early December absolute joke. Messed around for nearly a week . Lack of communication from the installation manager and the helpline. Damaged my electrics and made my roof leak. I was informed that I would be given a £100 for the hassle back verbally from him and the roof fixed asap, nothing happened. Had the roof fixed and have paid a bill for over £200 for damage to the lead work. Still waiting for somebody from the 0800 number to get back. Going to an… Read Full Review

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★☆☆☆☆

“Rude”

Written on: 26/01/2016 by JaidynRoss (1 review written)

Just received a phone call from my planet and I can say I've never been spoken to so rudely just because I said I was not interested in the solar panels. . . Will never do Business with these and will tell anyone interested in solar panels not to do business with these people either… Read Full Review

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★☆☆☆☆

“MY Planet took us for a ride. ”

Written on: 31/12/2015 by blHenderson213 (1 review written)

Had 16 panels fitted, fitting process fiasco that was the point when I should have changed my mind. first quarter pay out only £186 when they predicted more. Just told by British Gas my panels out put has dropped from 97% to 48%! Tried phoning My Planet, 0800 number has a repeating message of "Please wait for the next customer service advisor." Their Head Office number disconnects… Read Full Review

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★★★★★

“very pleased”

Written on: 12/12/2015 by cantona666 (1 review written)

Had panels fitted in January, 2015. Very pleased. Fitted when they said they would, and they said would generate 3030kw of power for the year. Looks like we will be finishing on about the 3000 mark, so 99% is pretty damn good. Will take about 10 years to pay for themselves, but after that, will be quids in. Will add to value of property also, if ever sold. One of best decisions we've made… Read Full Review

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★★★☆☆

“Dont be tricked by this company”

Written on: 05/12/2015

We had our solar panels installed in August 2013 by this company after a visit by their rep, who was extremely pushy and persuasive we had 16 panels fitted and was told if we signed up today then we would be able to qualify for a special deal,so we signed up and was charged around £9000 as he told us we would soon get that back on what we would save and from feed in tarrif to the supplier and was told that as we had paid this amount that when battery packs became available we would be… Read Full Review

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★☆☆☆☆

“Mis Selling cold callers”

Written on: 11/11/2015 by Joslyn210 (1 review written)

Cold calling and Miss- selling ....exaggerating figures… Read Full Review

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★☆☆☆☆

“pushy and rude salesman”

Written on: 08/11/2015 by Libertyb436 (1 review written)

We were interested in buying but wanted time to think about it. The rep would not leave our house. I threatened to call the police.he seemed to forget he was a guest in our home.who else do they intimidate into buying their product?… Read Full Review

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★☆☆☆☆

“Losing everything”

Written on: 07/11/2015 by Furious1965 (1 review written)

I had my planet sweet talk me in to buying solar panels. Sold to me as self funding!!!! I'm having to sell my home of 14 years as I can't afford to live here anymore. Worst choice I've ever made. Recc have stepped in to help me get out of this situation. I've been waiting for 2 hours this morning for a representative from head office to visit me. NO SHOW, no surprise there. At the end of my tether. Do not get involved with this company please!!! … Read Full Review

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Furious1965's Response to Furious1965's Review

Written on: 11/11/2015

My planet have now removed themselves from Recc, trading standards it is then!

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★☆☆☆☆

“my planet ”

Written on: 06/11/2015 by 473Henderson (1 review written)

I've had solar panels fitted via MY PLANET earlier this year apart from pressure sales that this company denies the figures would appear to be fabricated as the returns are no were near the sales pitch figures. Ghe sales rep said you would never pay for electronic again (these are solar panels and only work in day light) this is a company that wants your money and that's were it STOPS customer service ,complaints and managers just call you a lier and pass from one person to the other don't know… Read Full Review

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★★★★★

“Fantastic results one year on.”

Written on: 26/10/2015 by KeeganMaurer76 (1 review written)

Our system was commissioned on the 31st September 2014, myplanet estimated our 1st year benefit to be £480.87p in actual fact we have ended the year banking ourselves a total of just over £670. So far i am pleased... I would like to also point out myplanet have been extremely helpful with any queries or questions we have had over the last year. Extremely friendly and knowledgeable team of staff. I will keep you posted on further results … Read Full Review

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★☆☆☆☆

“Enough! STOP COLD CALLING ME PLEASE”

Written on: 23/10/2015 by 368Pennington (1 review written)

7 calls in 7 days despite the fact I have solar panels and each time they say they will cross me off their list. Even had the same person call back 5 minutes later. I have emailed HQ and phoned them so hope they don't call again. What a waste of my time and theirs...would you really trust a company to install panels if they can't even organise their call centre!? … Read Full Review

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★★★★★

“Thank Goodness I didn't believe the bad reviews”

Written on: 23/09/2015 by MikeJonesCardiff (1 review written)

In January 2015 I received a cold call from My Planet, I was thinking about solar panels so decided to allow them to visit. The next day their local man called to my home and conducted an assessment and provided me with some information and a price. Having researched the internet for prices and systems I found their price a little on the high side, but felt that the panels they were offering and the guarantees worth paying a bit more for, so decided to go ahead with the order. After… Read Full Review

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★☆☆☆☆

“I have had my planet fitted 16 panels 3 years ago not...”

Written on: 07/09/2015 by Aden106 (1 review written)

Had PV Solar fitted by my planet They have now done wrong twice first time all cables were exposed had vermin eat through the pv cables in 2014 it took 5 calls to get the company back the final time i contacted the barclays finance they got them back after 5 months phone calls. Yesterday 5th September 2015 my panels stoped working and blu the fuse board. again the pv panels are not working I rely on the pv to elp cut the cost on gas and electricty. I contacted the My Planet yesterday i was… Read Full Review

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★☆☆☆☆

“bad bad bad”

Written on: 26/08/2015 by Lucas1964 (1 review written)

this company are the worst I have ever dealt with. They charged us over the top for the panels and then promised to fit a monitor but left us in the dark when they never arrived to fit it and now we are just being ignored. Beware they will not follow up any promises. Other companies supply the monitor in the price and an I booster as well but we did not get either for nearly £9,000. we were told we could be compensated along with having the monitor fitted but as you can guess they never have… Read Full Review

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Sqauretr's Comment

Written on: 31/08/2015

Be fast. MP won't be around for long

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Jainhooky's Comment

Written on: 03/09/2015

i have been trying to get my planet to contact me for SX weeks the wont answer phone calls
they didnt tell me,,, the panels interfere with tv reception
the fitter was two hours late
im still one panel short
it does NOT work as stated
BOTH salesmen were not clear on what was involved
the company is DIABOLICAL dont use them

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★★★★★

“Fantastic so pleased ”

Written on: 23/07/2015 by 1980Cameron (1 review written)

We have had our panels installed for just over a year. We wanted to wait to write our review as to give accurate judgement on the system. We are over the moon! We have saved and earnt more than expected! In fact nearly £300 extra! We couldn't be happier! Thanks guys!… Read Full Review

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★☆☆☆☆

“Don't buy from this lot, AVOID AVOID.Dishonest pack of...”

Written on: 14/07/2015 by Samuelo1948 (1 review written)

This lot will tell you it's free - self funding - it's not they are lying! The finance they will arrange will cost you 10% APR which is a rip-off! These panels will take over 20 years to get all your money back if ever at all. Best to do lots of internet research and go with the best out of 3 or 4 quotes I wished I had as could have saved £4-5,000… Read Full Review

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★☆☆☆☆

“solar panels”

Written on: 25/06/2015 by ness1946 (1 review written)

Had them six months not working properly in beginning so first cheque back was £26 then last one £146 got a bill of £139 and as got a loan that has cost me £600 so far not really gaining wish never got them… Read Full Review

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★☆☆☆☆

“What an absolute joke this company is ”

Written on: 07/06/2015 by rzAdair164 (1 review written)

don't deal with them - plain and simple. They are not useless they are worse than that!… Read Full Review

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★☆☆☆☆

“Lies, exaggerated returns and more lies”

Written on: 30/05/2015 by cmTimmons175 (1 review written)

After a cold call on the phone and a subsequent visit from a rep from this company, we were then subjected to a sales pitch on a laptop which at best could be described as misleading, and at worst, just plain lies. We have passed full details of our experience with them to trading standards and also the recc. We have now seen another complaint that's been upheld against thus company. BEWARE… Read Full Review

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