My Planet nightmare

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MyPlanet - www.myplanetuk.com
★★★☆☆
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Guest's review of MyPlanet - www.myplanetuk.com

“My Planet nightmare”

★☆☆☆☆

written by on 20/03/2015

MY PLANET pv solar panels
This is a sorry tale, I thought I'd got a great deal, a 4Kw 12x327panel system with immersion booster switch for £6 K and all was going well the EPC survey went ahead ..all ok with that and an installation date set but then...
Quote from a complaint to My Planet customer services, I have to tell you all about..
"I should have had a system ( 12 panels @327w etc).. installed today at 10.30 am start arranged but no one has turned up.
I was rang yesterday by your rep who said that your company head office had been in touch with him and couldn't supply the 327w panels and that you wanted to substitute lower rated panels and a new contract drawn up and sent to me. I stated that this was unacceptable to me and could I speak to his superior. A person called Mark subsequently rang me and stated that your company wouldn't supply that panel (327w) at the price agreed and that the representative had made an error ( even though he had checked with his manager
that the price was alright before he offered it ). Mark went further to say that he would redraw the contract and give another £500 off the lower rated panel system 2.5Kw or it would be an extra £2000 for the contracted system specified.
I stated that this was also unacceptable and I expected you (My Planet) to stand by the signed existing and fully paid for contact.A cheque for £6000 was given to Mr Beale when the agreement was signed and was cashed by My Planet. I
also said that all his proposals to alter the contract and why be put in writing."
This was a couple of weeks ago since then I have involved HIES, a trade organisation which offers mediation and a Ombudsman service. Although they broke the contract HIES accept that is was a genuine error by the representative and and that my options were to ask for my money back or take it to Ombudsman service which he said would take months to get my money back.I opted for contract cancellation and money back.
Since then the MD and his wife have been on holiday and the lady in accounts is off till next week and no one else can write cheques .Next they say its in the post or the computer is broke or the pen has ran out of ink.
Has any else used HIES to mediate or this Ombudsman, My Planet seem to be giving them the runaround .I know I was stupid but it all seemed so good.
HAS THIS HAPPENED TO ANYONE ELSE?

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Beverk's Comment

Written on: 30/03/2015

I have now received my money back and a lovely bunch of flowers from Mark the MD. THANKYOU
I think that the company has grown rapidly and the management maybe don't know what the staff in the field are doing to get business. Pity but it did take a long time to get my money back from them.Hope they correct their sales practices .

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