I have been having treatment at Proskin Harley Street for laser hair removal. I am very pleased with the results my hair isno longer ruling my life lol. The team are very freindly and always accomodating. I have recommended my freinds and family. Thank you so much girls I look forward to seeing you all soon.

I popped into the ProSkin clinic at Broadgate and was greeted by two professional receptionists. Having never had any treatment before, I was introduced to the beauty therapists who talked me through the treatment process and what to expect. She was amazing and I have been back for mole removal and had a derma pen facial.the beauty therapist  is absolutely fantastic and clearly loves what she does. Would highly recommend this clinic.

I went to ProSkin to get my tattoo removed and, after 8 sessions, it is still there! They promised me it would be gone by then, however, it is not. The worst part was that the practitioners didn't increase the laser setting after each treatment, but kept the same setting over several sessions. After consulting with other clinics, I found that the setting should have been increased each time. I believe this wasn't done so that ProSkin could keep me as a customer longer and make more money in the end. I'm incredibly unhappy with my treatment and the bad results. Do not go here for tattoo removal!

I booked and paid for £600 laser treatment course at the Liverpool Street branch, via a special offer. The first therapist I had was excellent, very professional. The next time I came for my treatment, the therapist had left, and was no longer working there, which seems to be a trend. That should have been the first indication to run. Since that time, I've had therapists leaving the white marker on my body, and telling me to clean off the marker myself. I tried to book treatments and had the reception not wanting to book me another treatment. I've just had the receptionist tell me that my £600 treatments have 'expired'. I wouldn't trust them, and I'm now pursuing action to get back my money.

I had the exact same situation but for laser hair removal. They claimed there machines kept breaking and was under matinence, I had to change branch and that machine had also broken which made me unable to attend my appointements and I had to change to a different branch. Every time I had changed branch the beauty therapist had to do another patch test on me which wasted more of my time. It was extremely unprofessional, unorganised, inconsistent and the therapists seemed indifferent about the situation they had created. What's more I didn't feel as if they tried to sort anything out in all clinics. Regardless of what branch had done a mistake if I go to a different beach the people working there should know they have a reputation to uphold however there attitudes were very blasé and incapable of understanding the situation I was put in by their company. The initial clinic I was at where the machine had first broken never followed up checking my profile as a client to arrange an appointment once the machine was fixed. I would have appreciated a call to inform me where I stood with my sessions. Instead they all got cancelled for no significant reason whatsoever. I am to say the least aboulutely appalled by this company's behaviour towards not only me as a customer but others who have experienced the same treatment as me.

This is the worst service ever. I paid 6 treatments in one go and I really regret it. Originally I went to the Guilford clinic as it was the nearest from where I live but it shut down a few weeks later. They only gave me a notice of 24hrs in advance. They did not rearrange the appointment with another clinic so I had to do it myself. I called to the Bond Street clinic but they didn't want to book a new one because they didn't have anything available for weeks and weeks. I called to the Sheperds Bush clinic and finally they set up a new appointment, but since then, every single booking have been cancelled. One day even they stood me up!! I showed up at the date and time given and they never opened the clinic! I was waiting for 45 min on a saturday morning and nobody showed up even when I got a text confirming the appointment 48 hrs before. They never sent me an email or call cancelling. I sent an email complaining and asking for a compensation for the travelling expenses due to the fact I live about two hours from there, but they never replied. I wish if I had read the reviews before so it could have saved money and energies with such a terrible service. Be aware, don't book!!

This is the worst service ever. I paid 6 treatments in one go and I really regret it. Originally I went to the Guilford clinic as it was the nearest from where I live but it shut down a few weeks later. They only gave me a notice of 24hrs in advance. They did not rearrange the appointment with another clinic so I had to do it myself. I called to the Bond Street clinic but they didn't want to book a new one because they didn't have anything available for weeks and weeks. I called to the Sheperds Bush clinic and finally they set up a new appointment, but since then, every single booking have been cancelled. One day even they stood me up!! I showed up at the date and time given and they never opened the clinic! I was waiting for 45 min on a saturday morning and nobody showed up even when I got a text confirming the appointment 48 hrs before. They never sent me an email or call cancelling. I sent an email complaining and asking for a compensation for the travelling expenses due to the fact I live about two hours from there, but they never replied. I wish if I had read the reviews before so it could have saved money and energies with such a terrible service. Be aware, don't book!!

I attended the Newcastle clinic and had great treatment.Told they were being taken over and that there were gong to be price increases etc.I had paid for a package so that would have been ok.Called in October to book my final one to find it had closed.Rang the number regarding refund today and told they would not refund last session as I was out of time from initially booking them.I did try and book my final session within the year limit but its a little hard to do so when the clinic has closed without informing you. Under new managent has become a disgrace.DO NOT USE !!!

I originally paid for a package of 6 treatments at the proskin Gateshead clinic. I turned up for my third appointment to find the clinic had closed. I rang up the head office to find that they had closed the clinic and my appointmentson would now be at Newcastle. Had to rebook. No apology for wasting my time with the third appointment. Had 2 treatments at Newcastle and on my 2nd I was told that the clinic would close the following week and I had to ring the manager for a refund for the last treatment. The manager was away for 2 weeks. After that they were no longer taking calls there. Rang head office. Was told someone would ring me back. No call. Tried again. Was told the same thing. Noone has contacted me regarding the money I am owed. It is disgusting!

I don't know where to begin.Bought laser tattoo removal package in December 2015,now a year later only managed to receive 3 treatments. I had to change clinics 4 times and had 5 appointments cancelled at the last minute.They are by far the most incompetent people I have ever met. Shauny the manager at Harley Street clinic is rude and ignorant. If I had money I would sue them for all their worth. As we speak, their Harley street clinic has electrical problems that needs a month to fix.All laser appointments have been cancelled until further notice. Do not book,I repeat do not book

Staff at ProSkin Clinics in London were always friendly, nice and helpful, however, I do not recommend the tattoo removal there! Looking at my progression, they often kept the fluence of the laser the same and didn't go up to make the removal quicker. After 8 sessions, they had only increased from the initial 2.08 to 4.42 and my tattoo isn't even half faded! They told me when I started that I might need 6-8 sessions, and I spent over £700 on it already, but the tattoo is not even near fading! I'm very disappointed with the service and am seeking consultation elsewhere. I don't recommend it - it's a lot of money they are making for nothing!

I used to use ProSkin Clinics regularly as the treatments were high quality, staff friendly and knowledgeable and the support you would get on the phone was great. Something must have changed within the last 12 months though, maybe new owners, as all of the things that were great about ProSkin are long gone. Prices increased, staff attitudes changed, organisation went out of the window and so did any form of customer service or after sales support. I can only assume that this company was bought by somebody else who only cared about getting money in the till and nothing else. My advice would be to avoid Proskin Clinics and go elsewhere unless you want to give your money to a bunch of untrustworthy, unreliable. 

Never had such rude staff and bad service. Esher was my branch and I will never recommend or use them again. Place is filthy. Staff are patronizing and rude. Machine is good but I can go somewhere else that has that machine Avoid....

ProSkin made a complete mess of my account and sent me messages intended for another customer. One treatment was cancelled but I was not told and turned up. I decided to accept the situation when I was offered a complimentary treatment. I double checked this was free, but now I discover that I have been charged for it!I now have an on going dispute on the number of treatments I'm owed as they are not acknowledging their own special offers!I risk losing a significant amount of money.

Absolutely terrible, Receptionists can't speak English properly. Bad grammar and they seem disinterested unless you buy a course in something. I have also emailed several clinics for an appointment. They NEVER reply. The are no toilets and they have the pokiest rooms. AWFUL.

I paid £25 to do the partial test for the laser hair removal. I did come to discuss the price for the treatment and paid £1120 for 6 course treatment for underarm, bottom arm and leg. I couldn't get an appointment afterwards and I find another place can start the treatment straight away. Therefore, I want to claim a refund. I went to Proskin, the reception girl was very rude and push me away (the reason she gave me is that the manager was not at clinic). I have tried to contact them on the second day. After I explained that I wanted a refund, the girl said that she could hear me clearly and cut me off the line. After a few try, finally I have reach the manager that she said there was no refund and no transfer at Proskin which she failed to explain to me when I bought the courses. This is totally agaist UK customer right. I am just going to use my credit card 'section 75' claim to get my money back. Wish me good luck. Anyone reading this, please give up your mind to treat in Proskin which means no ending troubles and their treatment is terrible.

This is my complain email I sent to Proskin following the sudden rise of 60% of the treatment. After 3 weeks I didn't receive yet any answer .... I've started a laser hair removal treatment with Proskin at Marylebone W1G 7JA in April 2016 and booked this day my next 5 appointments - the last one is scheduled just before Christmas. I've started the treatment with this company because the price is £99 for 2 areas, I am doing the bikini and the underarms. The women with whom I did my first laser treatment was unprofessional. The room and the glasses were disgusting. She was rude and she showed herself annoyed because I asked her to clarify and repeat some points already mentioned by her during the test.... She did the bikini area in 2 minutes, and my underarms in 10 min - I could see the difference between both zones after 10 days - this session was badly done. I did my second appointment 6 weeks later, the 30th May. A new staff member has replaced the unprofessional woman (this is one really good thing), and after discussion with her she has confirmed me that many customers have complained about the attitude in general and their treatments with the previous woman. And then at the till, I discovered that the price has gone up of 60% since my first appointment ( 60% is not an annual increase) and I have to pay £159 for the next 4 appointments. As you know this laser treatment needs at least 6x sessions to give good results. And I discover on Proskin website they propose a package of 6 sessions for a reduce price in total. Guess what : they didn't propose me that ! They cannot change the price as they want as I already started the treatment, we are both engaged for the next 6 months.