written by Bentonrj407 on 23/11/2016
This is the worst service ever. I paid 6 treatments in one go and I really regret it. Originally I went to the Guilford clinic as it was the nearest from where I live but it shut down a few weeks later. They only gave me a notice of 24hrs in advance. They did not rearrange the appointment with another clinic so I had to do it myself. I called to the Bond Street clinic but they didn't want to book a new one because they didn't have anything available for weeks and weeks. I called to the Sheperds Bush clinic and finally they set up a new appointment, but since then, every single booking have been cancelled. One day even they stood me up!! I showed up at the date and time given and they never opened the clinic! I was waiting for 45 min on a saturday morning and nobody showed up even when I got a text confirming the appointment 48 hrs before. They never sent me an email or call cancelling. I sent an email complaining and asking for a compensation for the travelling expenses due to the fact I live about two hours from there, but they never replied. I wish if I had read the reviews before so it could have saved money and energies with such a terrible service. Be aware, don't book!!