ProSkin Clinics - www.proskinclinics.com

I had a skin peel done with the person I dealt with from Bond Street it was a tca peel Iv always suffered from pigmentation from sun damage and always had some scars on my face From previous big spots and I felt I could never go without make up and I was recommended by a friend to try this and after only one my skin was absolutey amazing and I finally after years I have now started to leave my house without make up and lots of people have been commenting how great my skin looks Iv had 2 altogether now and can't wait for my 3rd one to see the final result :-) but I'm a very very happy customer and highly recommend to any one

I have been having treatment at Proskin Harley Street for laser hair removal. I am very pleased with the results my hair isno longer ruling my life lol. The team are very freindly and always accomodating. I have recommended my freinds and family. Thank you so much girls I look forward to seeing you all soon.

I popped into the ProSkin clinic at Broadgate and was greeted by two professional receptionists. Having never had any treatment before, I was introduced to the beauty therapists who talked me through the treatment process and what to expect. She was amazing and I have been back for mole removal and had a derma pen facial.the beauty therapist  is absolutely fantastic and clearly loves what she does. Would highly recommend this clinic.

I went to ProSkin to get my tattoo removed and, after 8 sessions, it is still there! They promised me it would be gone by then, however, it is not. The worst part was that the practitioners didn't increase the laser setting after each treatment, but kept the same setting over several sessions. After consulting with other clinics, I found that the setting should have been increased each time. I believe this wasn't done so that ProSkin could keep me as a customer longer and make more money in the end.

I'm incredibly unhappy with my treatment and the bad results. Do not go here for tattoo removal!

I booked and paid for £600 laser treatment course at the Liverpool Street branch, via a special offer. The first therapist I had was excellent, very professional.

The next time I came for my treatment, the therapist had left, and was no longer working there, which seems to be a trend. That should have been the first indication to run. Since that time, I've had therapists leaving the white marker on my body, and telling me to clean off the marker myself.

I tried to book treatments and had the reception not wanting to book me another treatment.

I've just had the receptionist tell me that my £600 treatments have 'expired'.

I wouldn't trust them, and I'm now pursuing action to get back my money.

I had the exact same situation but for laser hair removal.

They claimed there machines kept breaking and was under matinence, I had to change branch and that machine had also broken which made me unable to attend my appointements and I had to change to a different branch. Every time I had changed branch the beauty therapist had to do another patch test on me which wasted more of my time. It was extremely unprofessional, unorganised, inconsistent and the therapists seemed indifferent about the situation they had created.

What's more I didn't feel as if they tried to sort anything out in all clinics. Regardless of what branch had done a mistake if I go to a different beach the people working there should know they have a reputation to uphold however there attitudes were very blasé and incapable of understanding the situation I was put in by their company.

The initial clinic I was at where the machine had first broken never followed up checking my profile as a client to arrange an appointment once the machine was fixed.

I would have appreciated a call to inform me where I stood with my sessions. Instead they all got cancelled for no significant reason whatsoever. I am to say the least aboulutely appalled by this company's behaviour towards not only me as a customer but others who have experienced the same treatment as me.

I purchased three laser tattoo removal sessions under and offer at my local clinic in Shepherds Bush clinic which doubled my spend. After about three treatments the clinic kept cancelling the appointments claiming that the machine was broken. I tried to email to raise the issue by email but the messages bounced back and when I tried to contact I was repeatedly told to email my complaint in order for it to be dealt with. I was left waiting for almost two months under the impression that they were getting the machine fixed; When I got fed up of waiting I contacted the clinic for an update I was told that I should have received an email - which I did NOT receive - explaining that the clinic no longer offered this treatment!

I was then passed to a 'Training Manager'who advised me to email my complaint yet again. When informing her of the situation I was simply told to go to another clinic in Central London which is not local or convenient considering the type of treatment and the level of discomfort. On top of this I would have to take the bus and train into Central London whereas I could easily drive to and from my appointments in Shepherds Bush - which is why I chose the location in the first place. I explained that I was not prepared to move to a clinic so far away and was recently made aware that my other local clinics had also closed. At this point I was unsure if I even wanted to continue the treatments as I had already completely lost faith in the company.

I was then offered a free treatment in the Central London clinic but again the principle and general understanding of the treatment was totally missed and I was not prepared to accept this. If it was something less painful and irritating to the skin then I may have considered but this was not the case.

After three months of going back and forth with the 'Training Manager' and the 'Sales and Operations Manager' who basically both dealt with the issue very poorly) they offered me no other option and literally trapped me into accepting. However I was very recently informed this week that in fact, the clinic in SB had been taken over by Sk:n a more established and specialist chain. Sk:n kindly agreed to honour my remaining treatments in my local clinic but Proskin refused to arrange the free treatment despite the substandard service and complete lack of transparency or communication.

I have since been reading into the company and have seen news articles and have seen public information online stating that the company is in liquidation. I feel like I have been completely lied to and strung along waiting for the issue to be resolved when all the while the clinic was being bought out and no one took the initiative to be transparent and inform me that the clinic was actually closing, not just lying about the machine.

Absolutely disgusting service from everyone involved. Still have not offered a resolution from Proskin clinics directly, luckily Sk:n stepped in to help! Please do not waste your time or money with this dishonest company. I will certainly be happy to take my business elsewhere and never deal with them again!!

This is the worst service ever. I paid 6 treatments in one go and I really regret it. Originally I went to the Guilford clinic as it was the nearest from where I live but it shut down a few weeks later. They only gave me a notice of 24hrs in advance. They did not rearrange the appointment with another clinic so I had to do it myself. I called to the Bond Street clinic but they didn't want to book a new one because they didn't have anything available for weeks and weeks. I called to the Sheperds Bush clinic and finally they set up a new appointment, but since then, every single booking have been cancelled. One day even they stood me up!! I showed up at the date and time given and they never opened the clinic! I was waiting for 45 min on a saturday morning and nobody showed up even when I got a text confirming the appointment 48 hrs before. They never sent me an email or call cancelling. I sent an email complaining and asking for a compensation for the travelling expenses due to the fact I live about two hours from there, but they never replied. I wish if I had read the reviews before so it could have saved money and energies with such a terrible service. Be aware, don't book!!

This is the worst service ever. I paid 6 treatments in one go and I really regret it. Originally I went to the Guilford clinic as it was the nearest from where I live but it shut down a few weeks later. They only gave me a notice of 24hrs in advance. They did not rearrange the appointment with another clinic so I had to do it myself. I called to the Bond Street clinic but they didn't want to book a new one because they didn't have anything available for weeks and weeks. I called to the Sheperds Bush clinic and finally they set up a new appointment, but since then, every single booking have been cancelled. One day even they stood me up!! I showed up at the date and time given and they never opened the clinic! I was waiting for 45 min on a saturday morning and nobody showed up even when I got a text confirming the appointment 48 hrs before. They never sent me an email or call cancelling. I sent an email complaining and asking for a compensation for the travelling expenses due to the fact I live about two hours from there, but they never replied. I wish if I had read the reviews before so it could have saved money and energies with such a terrible service. Be aware, don't book!!

I attended the Newcastle clinic and had great treatment.Told they were being taken over and that there were gong to be price increases etc.I had paid for a package so that would have been ok.Called in October to book my final one to find it had closed.Rang the number regarding refund today and told they would not refund last session as I was out of time from initially booking them.I did try and book my final session within the year limit but its a little hard to do so when the clinic has closed without informing you. Under new managent has become a disgrace.DO NOT USE !!!