VP ASP Shopping Cart - www.vpasp.com Reviews

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★★★☆☆
3.4 / 5
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60% of users recommend this
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Latest Reviews

★★★★★

“Beautiful Website”

Written on: 18/04/2013 by CakesBySue (1 review written)

VPASP have been wonderful helping me move my cake decorating business online. Their support team guided me and my husband through the whole process from start to finish and we felt very involved with the custom design of our website (which is beautiful). I'm not sure why VPASP don't get more coverage as their shopping cart truly is a fantastic product. They are also based in Australia just a few hours drive from me :)… Read Full Review

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★☆☆☆☆

“VP-ASP is difficult to customize and offers terrible...”

Written on: 21/01/2013 by Peter_Quinn (1 review written)

VP-ASP touts the flexibility of their software, but what they really mean is that the software REQUIRES reprogramming just to run properly. If you were buying a house, it would be like a buying a "fixer-upper" in a bad part of town. If you happen to be a carpenter who wants to dedicate considerable time to fixing the place up -- and are betting the neighborhood will someday improve -- you've found your dream home. If you just want an appealing, comfortable place to live that isn't falling… Read Full Review

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★★★★★

“Very easy to use”

Written on: 13/12/2012 by KeithSoap (1 review written)

VPASP have been great for me and my business. I own a hand made soap shop and had been wanting to move into selling online for a while but I was afraid my lack of computer skills would hold me back. I contacted a few shopping carts to enquire about opening a store and the level of care shown by Garth in the VPASP sales team convinced me to go with VPASP. Garth told me he would set my store up for me and all I would need to do would be to add my products. I signed up for one of their business… Read Full Review

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★★★★★

“Amazing softare with amazing support!”

Written on: 28/05/2012 by ecommerceking (2 reviews written)

During my immersion into the ecommerce industry (an industry that is fairly new to me) the team at VP-ASP have made my experience a pleasant and manageable one. From the moment I started working with their software they have been there to lend hands, hands that have been steady, patient and extremely helpful. Over the course of a few months, I have worked mostly with Angelo, Gavin, Wilson and Anthony and they have all been extremely helpful, patient, resourceful and knowledgeable. I did… Read Full Review

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★☆☆☆☆

“Terrible E-commerce System & Company”

Written on: 10/05/2012 by stardog32 (18 reviews written)

DO NOT USE THIS OUT OF DATE, UNSUPPORTED "SOFTWARE". I recently had a client who used VP ASP and wanted me to move their site over to a new host under a new domain name. Knowing nothing of VP ASP (Other than it's built on classic ASP from 1998) I decided to try contacting their Tech Support (I'm in the UK) so called their UK number. After an automated message it hung up - offering NO tech support. So I called their sales line where I was told either I purchased "Support Points" or my client… Read Full Review

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Guest's Response to stardog32's Review

Written on: 21/05/2012

What is not mentioned here is that we spent over 20 minutes on the phone with this customer trying to assist. A number of suggestions were made to try and help out to get them going but the customer was not able to or possibly not interested in trying to make changes themselves.

We had also replied to a number of emails that he had sent through the day on how he can download our User Guide and some help note links which would have helped resolve his issue.

It was finally suggested he post a ticket in our helpdesk which is manned 24 hours a day Monday to Friday and explained that it is a paid support service and that the license his client was using was purchased a number of years previously so was out of the free support period that we offer by 3 years.

The customer then attempted to threaten us with well if you do not help for free I will tell my customer to use a different cart.

Unfortunately some customers are not worth having and this particular customer was one of these.

We try to offer a premium support service to back up our product and in the main believe that we achieve this with flying colors. Each license is also provided with a free support package so as to have access to our team to get up and running.

Thank you
Cam Flanigan
CEO - VPASP

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Stardog32's Response to stardog32's Review

Written on: 22/05/2012

Note in their CEOs comment below: He doesn't deny that their tech support line offers no tech support. He doesn't deny that HE said " I don't care". He doesn't deny that his cart is built on out of date technology. Oh and take note, NO "threats were made" - If they refuse to help by being rude over the phone what am I as a customer supposed to do? If no help is available and I need help then er, seems only logical to suggest my customer move cart. Funny that he responded to this, he also picked up the phone when I called. He also was the tech support when I asked question's online - seems like a one man band.

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Skyway2Ls's reply to Stardog32's Comment

Written on: 09/01/2014

I've had VPASP since 2004 and have used the Help Desk for my own website and client websites. They are extremely easy to get in touch with and always get back to me within 24 hours. They are in Australia and I'm in the US, so it sometimes takes them half a day, but they always contact me within 24 hours. Also, you receive support points when you purchase the shopping cart, so you can get help for free for quite a bit in the beginning. If you buy the hosted plan for $60 a month you get all the free support necessary to run your shop.

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