The More Features the More Issues & NO Support

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3D Cart www.3dcart.com
★★★☆☆
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hiithere's review of 3D Cart www.3dcart.com

“The More Features the More Issues and NO Support”

★☆☆☆☆

written by hiithere on 28/07/2014

Since 2011 I have seen 3d take a nosedive. It used to be great, really! Plenty of features and things in general worked smoothly. Tech support, when needed, actually answered the phone, no excessive waits and the issue was resolved. Those days are gone.

I have been trying to get an issued resolved for weeks now and all I seem to get are emails stating the issue is fixed. I keep responding that it is not fixed - this is what the "world class" tech support has become at 3d. The online chat help is worse.

Months ago they proudly announced, via special email, the arrival of the new responsive html5 templates. I have been trying since then to get an answer of how to make the change. No one seems to know. The notice on the design admin page says "still in beta, not available" and instructs us to watch the Facebook page for more details - no details have been given so far. Does no one care about this??

My take is they changed focus. They care more about add-ons than customers. Maybe if they cut back on the features, things would work better and we would not need support.

I will say, everyone is nice and polite.

If they had better customer and tech support service this would get 5 stars. They have good product ideas, but what good are the ideas if they don't work?


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Hiithere's Response to hiithere's Review

Written on: 22/08/2014

Update: It is now late August and the issue I spoke of in my earlier review is still not fixed and more issues have come up. I am still trying to deal with tech support, and yes, I did try emailing.

What is going on with this company??? Are they just giving up on support?

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