Written on: 01/06/2013 by JLWW (1 review written)
We have an internet cigar store that sells to Japanese cigar smokers. When we decided to try 3D cart, one of the review sites claimed it supported multi languages as our store needs to be in Japanese. We even called and talked to one of their customer service reps and the rep confirmed that yes it supported Japanese language. This is simply not true. They only support languages that use the same characters as the English language. PLEASE TAKE NOTE OF THIS. We had been working on a new website and it took more than 30 days to finish the new site, so it wasn't until after that 30 days that we realized this software would not support Japanese language. We brought this to the billing manager's attention , but could not get a refund (pro rated of course for the time we had it) We paid 500.00 up front for 12 months. The billing manager knew the rep we had talked to and she even confirmed that this person had given us the wrong information (we have that in an email) but yet, they kept our money saying the 30 days had passed. They did not care that reps are telling people the wrong thing. My advice is get everything from them in writing, do not believe anything you are told from their customer service reps, they will give bad information and do anything to make a sale and are unreliable.
In addition to this, whenever we needed help or had a question while we were trying to use this software, averagely it took 2 to 4 weeks to get an answer from them and we had to follow up constantly. It's hard to run a business when their tech support is THAT slow. We are now back with Avactis and very happy with them, as they DO support multi languages including Japanese. Avactis has recently signed with Paypal too, which is why we tried 3DCart to begin with, we had switched to Paypal and needed a software that could work with them, but at that time Avactis did not and 3DCart did. What an expensive lesson to lose that kind of money, and we are a small struggling family owned company. Stay away from them... keep your money.
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