Worst online experience

I'm in Australia and do quite a bit of online shopping, and my purchase from moda in pelle's online store is by far the worst online experience I've had.
First the delivery times they specify on their site are way underestimated, international deliveries take between 7-10 days, and here I am one month later waiting for my order.
Second, their customer service is a joke (shouldn't use the words customer service as there is none). I've emailed them on multiple occasions regarding my order, asking for them to tell me when my order was shipped and they never actually answer my question, all I get is 'you will receive it in the next few days'. I've even asked them to email me a copy of the shipping info, and again they apologize for any inconvenience and tell me when I should expect my order. What does a person need to do to have their question answered??? Obviously they are lying about my order being shipped, otherwise they would have no problem emailing me the shipment details.

Save yourself a massive headache, I know their sales may be tempting, but I'd rather spend the full amount on boots/shoes at a reputable site than this poor excuse for an online store.

MODA IN PELLE IS PATHETIC