LOST RETURNS - NO REFUND RECEIVED
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“LOST RETURNS - NO REFUND RECEIVED”
★☆☆☆☆
written by on 15/08/2012
Has anybody been caught out like me..? I would like to know what you did or can be done about this. I sent back a parcel with 3 items to LK Bennett by Royal Mail. The returns label stuck to the parcel was pre-paid, I just posted it and then waited for the refund. No refund so called them and apparently because I didn't pay extra on top of the prepaid sticker for a tracked or signed for service I will not get a refund. This is a warning to all BEWARE as a prepaid sticker still requires money spent to make sure the company can't come back and say they never received it. Why hide behind a pretence that your offering a free returns service when you still have to pay extra for it? They should include the price of the signed for service in their label. It now means that I have lost a lot of money on this as the post office only gives you back stamps in compensation and it will not cover the total cost of what has been lost.
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Snametab's Comment
Written on: 04/09/2012
I purchased some shoes from LK Bennett on the 17th Augsut, I used DPD courier (their courier) to return them. They received the shoes on the 23rd August and still have failed to return my money. I have sent numerous emails and wrung but no answer by a real person on the phone. I am going to report them to the office of fair trading.