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Written on: 11/09/2015
I have 3 children and have been a loyal customer of Johnsons Shoes in New Malden for over 12 years. I was absolutely staggered when having accidently purchased the same size school shoes for my eldest son that they would not offer me a refund. This on top of the fact that I had had a conversation with the assistant helping us as I wasn't sure that they would be needed and he had not once mentioned that their returns policy meant that I could not get a refund. When I went to return the shoes I… Read Full Review
Written on: 16/01/2014 by glenc (310 reviews written)
Johnsons is a small chain of about 6 or 7 shoe shops in South West London. Their range of shoes is good and their prices are OK (often not as cheap as online, but most physical shops aren't) The issue I have with them is that they have a dreadful returns policy. I don't understand why shops that are competing with online and other retailers decide to alienate customers by having poor returns policies. For example, if you buy a product in the sale they have a policy that you're absolutely… Read Full Review