Johnson's Shoes Reviews

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★★☆☆☆
2 / 5
6
33% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Johnson's Shoes

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Latest Reviews

★☆☆☆☆

“Appalling customer service”

Written on: 12/06/2016 by welshdragon-66 (1 review written)

Today I purchased a GABOR handbag from the Walton on Thames store. I liked the design but was not sure about the colour ( it was a Beige tone) and I mentioned to the salesgirl I wasn't 100% sure. After deliberating I bought the handbag. By the time I had got home, looked at it in proper daylight I decided it was not the bag for me. I live in Staines and was pleased to be able to return the bag to the Staines branch of Johnson's shoes. How wrong I was. I explained I had just bought the bag an… Read Full Review

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★☆☆☆☆

“Worst customer service ”

Written on: 19/01/2016 by Lemon08 (1 review written)

I bought a pair of leather boots from Johnson's shoes in Windsor in December. I wore them once and it rained. The rain left marks on the boots. I took them back to the store within 5 days and was treated in the most appalling and accusatory manner by the Manager, who threatened to have me removed from the store by Security when I insisted on being given a refund, which he categorically refused to give to me. A Director of Johnson's Shoes based at their head office treated me in a similarly… Read Full Review

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★★☆☆☆

“Dreadful and arrogant customer service”

Written on: 11/09/2015

I have 3 children and have been a loyal customer of Johnsons Shoes in New Malden for over 12 years. I was absolutely staggered when having accidently purchased the same size school shoes for my eldest son that they would not offer me a refund. This on top of the fact that I had had a conversation with the assistant helping us as I wasn't sure that they would be needed and he had not once mentioned that their returns policy meant that I could not get a refund. When I went to return the shoes I… Read Full Review

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★★★☆☆

“Good but not enough”

Written on: 05/09/2014 by lancebell (15 reviews written)

Please improve your customer service, and you are gonna be the best shoes shop. The quality of the products is really good, and the prices are great. I like… Read Full Review

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★★★☆☆

“Good but not enough”

Written on: 05/09/2014 by lancebell (15 reviews written)

Please improve your customer service, and you are gonna be the best shoes shop. The quality of the products is really good, and the prices are great. I like… Read Full Review

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★★☆☆☆

“No refunds - really?!”

Written on: 16/01/2014 by glenc (311 reviews written)

Johnsons is a small chain of about 6 or 7 shoe shops in South West London. Their range of shoes is good and their prices are OK (often not as cheap as online, but most physical shops aren't) The issue I have with them is that they have a dreadful returns policy. I don't understand why shops that are competing with online and other retailers decide to alienate customers by having poor returns policies. For example, if you buy a product in the sale they have a policy that you're absolutely… Read Full Review

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