No refund no replacement

★★☆☆☆
1.7 / 5
18% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

drddas's review of Footlocker

★☆☆☆☆

“No refund no replacement”

Written on: 19/06/2012 by drddas (1 review written)

Bought a pair Nike shoes from their Footlocker outlet at 363-367 Oxford Street, W1C 2SA London on 12th June 2012. After coming home found the shoes a bit uncomfortable, a bit tight. So on 14th June I went back again and asked the shoes to be replaced or money refunded. They looked at the shoe sole very very carefully and managed to discover a speck of mud. And refuded. Now, unless I put it on how would I know whether I am comfortable or not? I offered top clean that miniscule speck with a tissue, but to no avail. Mind you, only 2 days had elpsed, and I was refused both refund and replacement. Horrid staff, just refuse to see reason. Will never ever go again.

  • 363-367 Oxford street London

    Branch Visited

  • Nike Shoes GBP 29.99

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

Report this review