written by Thox9 on 01/12/2023
We had bought a greenhouse more than eight years ago. It was one of the first of theis kind they ever sold. The wood of our greenhouse was rotting in a few places. As it had 15-years warranty I contacted Shedstore who to my surprise agreed to replace it without any quibble! They had dismantled the old greenhouse and the new one build within a day. The two fitters were very friendly and did an excellent job. The new greenhouse is much improved, it seems the manufacturer has fixed the weak points.
Click here for Amazon Home & Garden productswritten by on 18/09/2023
Awful experience with this company. Made initial order in March and they sent out 6 lots of faulty products / incorrect replacements and have only just picked up the last delivery. The quality of the products is cheap and there’s no quality control before sending to customer. Avoid this company.
Click here for Amazon Home & Garden productswritten by Skinnerkh399 on 17/02/2023
Disgraceful, appalling customer services. Patronising, condescending , treat customers like fools. Abdicate all responsibility. Unless reading from script cannot formulate a response. You will be left frustrated and exhausted. When dealing with them or MERCIA you will realise how laughable the term “Customer Service” is. MANUFACTURE AND CONSTRUCTION fall well below an acceptable standard. Installation team have no pride in their work - screws not even in joists but down the side, gap between wall and floor, roofing felt has ripples. Avoid at all costs. You have been warned.
Click here for Amazon Home & Garden productswritten by MaryAnneStevens on 26/02/2021
Shedstore is ultimately owned by Forest Garden Group who sell fence panels, etc but they advertise price match and then withdraw it as soon as you try to use it!
Click here for Amazon Home & Garden productswritten by JamesOwen1 on 08/12/2020
Do not buy from this company. Dreadful service, dreadful communications (if any), and a product not fit for purpose. Large workshop/shed ordered, delivered many weeks late, with wrong doors, more weeks to sort that out, then the shed leaks badly. Wish I'd left the decrepit 15 year old shed up. They've acknowledged that there is a problem, but have failed to provide any proper response let alone a solution. Do yourself a favour, buy from someone you can see and talk to ...
Click here for Amazon Home & Garden productswritten by Antonia0 on 12/06/2020
Received the shed with broken parts. The driver reported the damage and so did we. I sent a number of emails, with photos, requesting that they replace the broken part. I received no response at all! Avoid! Unprofessionals selling bad quality products.
Click here for Amazon Home & Garden productswritten by Salazarge384 on 01/05/2019
The description of the product is misleading. Shed was advertised as 6fr x 5ft , this is not the size of the walls but the size of the roof. I have never heard anyone describe a shed using roof measurements. Very misleading. Difficult to put together and instruction pictures small and not very clear. Delivery guys unhelpful.
Click here for Amazon Home & Garden productswritten by Grahamemitchell1966 on 22/05/2018
I ordered a shed and was assured of delivery 3 days later. I took time off work to receive my delivery. It didnt happen, nobody called me to tell me, i had to call them. They couldnt have cared less. The manager stropped and said i could have an immediate refund. 5 days later, no refund, they have dumped the item i cancelled down the side of my property and wont refund me until the product is collected, the manager then said that he didnt offer it. They are basically preying on people with cheap chinese products, slow delivery, atrocious customer service and unreliable managers. I have reported them to trading standards.
Click here for Amazon Home & Garden productswritten by ksk1 on 20/10/2017
I made a purchase of some metal cupboards for self assembly. When the items arrived finally after 3 weeks , I arranged for one cupboard to be assembled. It was found to be of poor quality. The company were informed within 24 hours. I queried where they were manufactured and they stated the USA but then I pointed out the package states made in China. They were prepared to accept the return but stated they would charge but as everyone is aware under the law , items can be returned for a full refund. In a long trail of emails they basically said do what you like which I was very surprised as I have never come across this before. One further point, I purchased online with fencestore but I recieved emails from Shedstore. Plus they asked me to return the items to a supplier which leads me to believe, goods are ordered through a 3rd party. Shedstone have a small office in Worcester. There are some good reviews but if a problem occurs then I am sure the situation will be quite differernt. i have carried out other research on the net and found others are having issues if something goes wrong. Be careful and do your research Edit
Click here for Amazon Home & Garden productswritten by mikep64 on 23/12/2016
I bought a 12x8 windsor shiplap shed. It was delivered quickly. However the quality of the product was shocking. There were only 2 struts of 45mm wide which have to span over 2 meters to support the entire roof. Once assembled the roof sagged which only became worse after rainfall with the result that rain water welled up on the roof and leaked up through the overlap in the roofing felt. The walls then began to sag out. The floor was just as flimsy and I had to construct a separate frame to support the poor quality chipboard to avoid it collapsing under my feet.I then had to put 11mm plywood sheets onto the top of the floor supported by my frame. Having neither the time to dismantle and send the shed back after building it and giving it the benefit of doubt, after 3 months I complained to customer services whose attitude was you should have complained before putting it up! How do you know before you put it up that it was inadequate for the job? I asked for some compensation for the extra materials I had to but not to mention my about in shoring the thing up but they patronisingly said "thanks for sending in your photos but tough ..(my paraphrase). This cost me £699.99 plus a few hundred on top for my repairs. As my builder said "I don't know how they get away with it!"
Click here for Amazon Home & Garden productswritten by Grayou264 on 09/04/2016
I wanted to order a shed and get it on its way but knew I was going away for a few days so I phoned to check on average delivery times and was told I could pick my own personal delivery date. Super I thought I can arrange it and not mis the driver. ordered and paid for it but was never given the option of delivery date. then got a email from yardmaster the shed supplier with a telephone number so I phoned it to schedule delivery and they said it depends when driver was in the area. so I told them the dates I was away and guess what!!!! yes you got it the driver rang me wanting to deliver it the day I was away.. Driver Said no details of my dates passed on to him. he even stated they never pass them on. I suspect it will stay on his van for next few days getting kicked around now until I am back and able to take delivery. ill keep you posted
Click here for Amazon Home & Garden productswritten by Yazmin305 on 26/03/2016
When I didn't receive the promised text the day before my delivery was due I started to worry and then found these reviews sending me into panic mode as the pergola we had ordered was time critical for a family event. But I needn't have worried. I emailed their customer services, they got straight back to me confirming the delivery and apologising for not send the text, and my delivery arrived in the quoted 2 hour time slot. Can't fault them and would happily use them again
Click here for Amazon Home & Garden productswritten by Vvvvvvvvv on 08/12/2015
Shed store is worst company I ever seen in UK , customer service are rude and disgusting, the stuff name is SUKI she never listen to what customer saying and hang off the phone by her mood , and also they not delivery proper things what you bought from them, when you require to complete your purchase , they force you to pay for it ! Their means are awful, they should shame by themselves. If the stuff SUKI still in customer service apartment , I will keep complain and also plz do not waste your money
Click here for Amazon Home & Garden productswritten by Travis310 on 03/10/2015
I chose shed store because I saw positive reviews online, so for others who are checking before they spend hundreds of pounds on a garden building, I want to warn you, it isn't worth the risk. The shed arrived without instructions, it was missing parts and had been constructed wrong. Customer services were difficult, put the blame on me for not checking everything immediately and for preparing to construct it on arrival, assuming that it would be right. Took a lot of effort to get a measly 'goodwill gesture' from them. In short, it's worth spending more money on a reputable company than trying to save a bit on shedstore as the hassle really wasn't worth it for a building I want to be in my garden for years.
Click here for Amazon Home & Garden productsWritten on: 03/12/2015
I had got same situation with you, they just tried to hide their mistake , customer service are disgusting, the supervisor is rude, I do think she is not situ able to be as a supervisor . I will never ever buy any thing from them , do not buy it , you will be regret , there are so many things are missing . They did not put parts inside, and after they let you to buy it from them, I will put them into court difinetely
written by paKennedy365 on 22/08/2015
Bought a 8-6 shed a couple of weeks ago. The delivery was on time and the drivers helped me take the parts round the back of the house. This is the only good thing i can say about this purchase. One side of the shed was broken and the driver arranged for a replacement to be sent to me,another four days to wait before I could assemble the shed. The shed is of very poor quality,very thin wood throughout. There is no strength in the product at all. Go inside the shed and close the door and you can see light through the many knot holes in the sides. I have had to buy timber to try and strengthen the shed. If I fell against it I am sure I would go through it ! I would not recommend this shed to anyone,just don't buy from them.
Click here for Amazon Home & Garden productswritten by AmyH1702 on 04/08/2015
we bought a plastic shed with the line 'easy to assemble, stress free' 9 hours later we are 2/3 of the way through and had to stop as we had missing parts. I should mention there are over 1000 parts to this 'slide and click technology, easy to assemble shed' and we did our best to check for every part, but this in itself took hours! Now we have hundreds of pounds of garden equipment under tarpaulin whilst they dispatch the missing parts in 3-5 WORKING days! There answer to the mis advertisement "we sell hundreds, some people find it easy, some people find it hard' that patronising little beauty came courtesy of the customer services manager! DO NOT TOUCH THIS COMPANY WITH A BARGE POLE!!!!!
Click here for Amazon Home & Garden productswritten by Mandatn on 28/07/2015
Ordered a 7x5 shed for £200. For that price, I didn't expect top quality, but I did expect something usable. I picked a delivery day and was told to expect a text message the day before to let me know whether I had an AM or PM delivery slot. No text, so on the morning of the delivery, I called forestgarden (the manufacturer & supplier) and was told the shed would be with me by noon, which it was. So far so good, other than the lack of sms. The service was fine, but the shed most definitely is not. Every panel was full of knots that had either cracked, fallen out, or both. There were cracks where the boards were nailed to the frame. There were exposed nails, one of which was jutting out above the door ready to cut someone's head open. The floor didn't fit properly and didn't have enough support, so it bounces when you walk on it. The windows are extremely thin, flimsy plastic. The roof batons were warped. The roof panels are so thin that the supplied felt tacks go all the way through, leaving even more exposed sharp bits. The roofing felt is thin and tears when unrolling. Despite all this, I decided that my beef was with forestgarden.co.uk (who set an RRP of £300, by the way - what a joke!) rather than with shedstore. I tried to leave a product review on shedstore.co.uk to warn others to give this particular shed a miss, and got a message saying my review was being moderated. A week later, and my review still isn't there, which says to me that shedstore are not trustworthy, and deserve the bad feedback just as much as forestgarden do. Avoid both companies, along with shedstore's other incarnations: fencestore.co.uk and funplayhouses.co.uk
Click here for Amazon Home & Garden productswritten by Denpen on 13/07/2015
I bought a 8x6 plastic shed from shedstore, I ordered it online and it arrived on the day that it was supposed to do. When we opened the box it was unbelievable that this light flimsy thing would turn into a shed, but hey presto it did and its fantastic, it looks great and does the job that it was intended for. I would definitely recommend shedstore.
Click here for Amazon Home & Garden productswritten by Giancarlos138 on 08/07/2015
Thank you for an ecellent delivery of my new shed. It arrived on the day that was chosen from your availability calender, and was delivered by an extremley nice young man. I cant wait to see it assembled.
Click here for Amazon Home & Garden productswritten by Darionm1986 on 01/10/2014
Payment was taken for a shed. Delivery agreed betwnn 0700 and 0950. I received a call at 0940 to say that the shed isn't even in stock!! I took a half days leave from work to be in for delivery. Really really poor. Do not buy from shedstore
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As rated by our community of reviewers
Ksk1's Response to mikep64's Review
Written on: 20/10/2017
I agree they are awful and they dont care if you quote them the law. They basically told me to do what I like. My fault for not reaearching this awful company.