Hanson Garages leaks & hassle

“Hanson Garages leaks and hassle”

Written on: 27/06/2012 by AJinSY (1 review written)

Update June 27th - The roof has now had 3" of felt removed and the exposed metal varnished correctly which appears to have stopped the rain leaking in.I had to chase Hansons re the door replacement and, despite being promised that customer services would call me the following week, I heard nothing from them all week! When I called I was put through to the Operations Manager this time. He was unaware of the problem, however after I had explained he promised that either the MD or he would call me back that day. I was pleasently surprised when he did indeed call back with a date for the door to be replaced.
Update May 2012, Latest is that Hansons insisted that the roof was fine and designed to absorb water and then let it evaporate later. The company who manufacture the roof agree in that it will do this with condensation, NOT rain though. They advise removing a 3" strip to prevent rain wicking into the building, which Hansons don't bother doing. The MD has promised the get someone to call me to arrange for the 3" strip to be removed.....Yay!He also thought that the rust on the door was nothing, but would consider sending some touch-up paint. The door manufacturers took one look at the photo and said it was covered by their warranty and shouldn't be rusting like that! I can only hope that Hansons will send in the claim form so that my door can be fixed!..........................................................................................

Garage erected in September and has been an ongoing problem ever since.Hansons have replaced a number of panels and still I have one which is actually wet on the inside.It took three attempts to make the concrete fillet waterproof.The roof has been reworked three times and still leaks at both the back and front.The customer services are not at all easy to work with and appear to be unaware of Sale of Goods Act and Supply of Products and Services Act.Updated 1/2/12........Hanson Garages did not return my call 30th Jan, or 31st Jan or this morning. I phoned them again and confirmed that the latest batch of photos had been received. The options suggested to resolve the issue were either they replace the roof but cannot guarantee that the leaks will stop, or that I 'contribute' to a different style of roofing, quote "insulated sheets should be better but I am not going to upgrade it unless you contribute to the cost." So essentially I am being asked to pay for them to provide a solution.It is worth noting that when the problem was inspected, that the Commercial Manager said that for commercial installations they always use PVA direct onto the base and panels, then use PVA/cement for the fillet and didn't understand why this isn't done on domestic jobs too.This was done the second time the fillet was fixed and has so far proved sound. Updated 7th March After numerous phone calls to Hanson's, the MD suggested that I pay a 'contribution' towards a different roof! This because the type of roof I had "would never be watertight." As I was not willing to pay even more, he came back and offered to replace the roof with a steel roof, lined with felt, which they had surplus to requirements.This was installed on 24th February. The installation team explained that water might wick up the felt and if so it would need to be sealed. Quite why Hanson's do not seal it as a matter of course is beyond me.They were unable to replace the leaking panel, because 'the office' had listed the incorrect panel type again. They made a note of all this on the worksheet and promised to speak to the office when they returned, so that a new date could be arranged for the panel to be replaced.Having heard nothing, I phoned the next week and spoke to 'customer services' who were aware of the need to replace the panel. As the roof needed more work he needed to speak with the MD and promised to call me back.Hearing nothing again, I phoned yesterday to be told that the customer services chap was away from his desk, but would call me when he returned. 24 hours later and still no call, I phoned yet again. This time to be told that the matter has been passed to the MD last week who was supposed to have called me. Nothing could be done as the MD had my file and was not in today. April 2012Hansons did install the new roof and, as they predicted, water wicked up the felt lining. They returned and painted the end of the felt, though why they didn't do it properly when it was installed is beyond me.The paint idea doesn't work. The roof is wet on the inside across the whole of the back. I've done research which suggests that 3" of felt should be removed. Now logically not doing that but painting less than an inch doesn't really sound good and the very wet inner roof proves it.The cement fillet is leaking, again, across the back wall and on each side wall.The up and over door has started to rust.None of this lives up to promise that Hanson Garages are No1 for Quality and for Customer Service.