Dunster House Log Cabins Reviews - www.dunsterhouse.co.uk

★★★☆☆
3.1 / 5
38
50% of users recommend this
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Latest Reviews

★☆☆☆☆

“bad”

Written on: 11/06/2016 by nfCochrane1951 (1 review written)

made a order on line tried to make a payment 4 times and said payment did not go through phone bank and check account took money 4 times.they keep telling they have not taken any payments .has come out off account. really bad service lady does not know what she's talking about. making out i was thick.now phone up bank to cancel all payments and will be going somewhere else. so don't use this company if iv read more off there reviews i don't think i would of… Read Full Review

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★☆☆☆☆

“Used to work for them ”

Written on: 06/05/2016 by qkReid434 (1 review written)

Used to work for them trust me save your money and buy from a different company there products are always damaged and they patch things up… Read Full Review

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★☆☆☆☆

“Never Ordered Never Will”

Written on: 02/04/2016 by 110Hamilton (1 review written)

I wanted to share my experience with Dunster - this is my personal view. I had been considering a number of play centres from various providers but liked the look of the Dunster House ones. I clicked on the 'Price Match Guarantee' button on the site as I found something similar for cheaper in the hope dunster would reduce their price - Was called back quite quickly (I wont mention names as it seems Dunster will try and remove this kind of feedback on that basis) but told that they dont price… Read Full Review

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★☆☆☆☆

“Antagonistic customer service”

Written on: 26/02/2016 by taConrad113 (1 review written)

Once you have paid for your product they refuse to speak to you on the phone - only via email. The customer service is very poor and antagonistic rather than helpful. If you must use them pay by credt card to protect yourself but be prepared to accept the hassle if something goes wrong. Please save yourself the hassle they are not nice to deal with… Read Full Review

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★☆☆☆☆

“Don't touch them with a barge pole”

Written on: 25/01/2016 by ShirleyPeterson (1 review written)

Ordered a man cave. DH turn up to construct, ground not level enough so construction aborted & lost the day's costs of construction. No alternative but to pay again. Lesson 1 make sure the ground is level! Within a few days of completion wind was rippling shingle tiles, I aired my concerns to them, but their sales team refused point blank to pass my concern on to Customer Service!! Should have twigged this was the first hint of things to come. Was told to submit photographic evidence, did so… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 14/12/2015 by GordonSoto (1 review written)

Very poor customer service, email only they are quick to take your money and happy to use a phone when getting you to buy. No follow up when things go wrong by phone. Wouldn't buy again, wish I'd read the reviews on line before buying… Read Full Review

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★☆☆☆☆

“TERRIBLE COMPANY”

Written on: 08/12/2015 by KeonSerrano (1 review written)

Big mistake to use this company. Very poor after sales. If you have the misfortune to buy a cabin from them ensure you get all your pre fitment requests in writing. Then get a 'degree' to be able to read and understand their terms and conditions which they use to avoid having any responsibility when things go wrong… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 05/12/2015 by Love146 (1 review written)

Don't buy from this company! The aftercare (i.e. When they forget to send all the parts - which, looking at all the reviews, they regularly do) is a nightmare. You can't speak to customer services. Emails are rude and arrogant. The log cabin is OK but I should have gone with Tuin.com… Read Full Review

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★★☆☆☆

“Dunster Log cabin a big let down ”

Written on: 12/11/2015 by spiderfinder (1 review written)

I have just had a premium plus Severn 5x4m. I was sold as having multipoint locking on the doors where in fact there is only multipoint locking on 1 door and the other is secured by two small latches that fix into 19mmx19mm pieces of soft wood which is not too substantial at all. there are also gaps around the top between the apex and the roof. Customer services said they are happy with the locking system and are confident it is one of the most secure on the market, sorry but as a builder I am… Read Full Review

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★☆☆☆☆

“Garage log cabin”

Written on: 14/10/2015 by blForbes1 (1 review written)

I purchased a garage log cabin , what a mistake. The fitters refused to fit due to uneven base. Nobody would speak to from Dunster House, just get quoted terms and conditions and passing the buck. Pressurised into signing t & c. Customers services does not exist… Read Full Review

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★☆☆☆☆

“Customer service appalling”

Written on: 06/10/2015 by Alayna268 (1 review written)

Summerhouse bearers badly warped. Dunster house refused to replace. They would only communicate by email ,i was unable to speak with a manager. I would not recommend this company if uou expext a good aftersales service… Read Full Review

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★★★★★

“Bavarian looking summerhouse”

Written on: 26/09/2015 by Bavarian (1 review written)

We received our summer house yesterday, delivered on time and in good condition. Very easy to erect , couldn't believe how quickly it went up, two of us only 7 hrs that's including roof on. Today we will be finishing the floor and putting doors and windows in then roof shingles on. Brilliant experience thanks to the person I dealt with for good service on buying it and to the guys who made a good and very helpful delivery. Would recommend ! … Read Full Review

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★☆☆☆☆

“bad service”

Written on: 03/09/2015 by MacKay81 (1 review written)

We order a large cabin with double glazing costing over £4000 pound, when our builders went to put it up ,there was flooring and a roof bar missing, went back to showroom to explain, who were quick enough to take our order and money, to be told we had to email them only, after doing this then said they would check with the factory, days later after chasing it up again got told, they had checked cctv and it had been correct when leaving the factory, and arriving at faversham. but do they… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 04/08/2015 by JaelynnFox433 (1 review written)

After spending nearly 2k on a log cabin i would expect some customer service, unfortunately there is none apart from bad. If you have a problem you need to email them and wait and wait and wait until they can be bothered to email an answer that normally means you need to ask something else and so it goes on. the supplied instructions are rubbish which means you need to ask questions. Do yourself a favour and find another company who sell the same thing… Read Full Review

Jenikay's Comment

Written on: 27/09/2015

This seems to be the thread running thro' all of Dunster's bad reviews. The best members of staff are kept in the selling division. I'm not even sure whether Dunster's head honcho is aware of all the complaints either because if a Customer wants to contact him then Customer Mis-service Department makes damned sure they don't get anywhere near contacting him.

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★★★★☆

“Great cabbin, very poor after service ”

Written on: 01/08/2015 by Ray113 (1 review written)

Firstly, I will start on the quality of the cabin. I ordered a large 9.5 meter x 4.5 meter cabin. This came in 3 pods. 2 x 4.5 meter by 3 meter pods and one 4.5 x 3.5 meters giving the overall size. I ordered it in the 28 mil thickness with double glazed windows and doors. It was delivered and off loaded onto my front drive. It was well covered by myself with tarpaulin. It stood there for 12 months, when I started the build process after the base had been done, I was very very surprised to… Read Full Review

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★★★☆☆

“No after sales service”

Written on: 16/07/2015 by 341Chaney (1 review written)

Great Cabin but NO after sales service. You can not get past the Receptionist, apparently she's the only one with a phone. We had a door fall off after a year because of what we and numerous other colleagues including a joiner said was poorly fitted doors. The door is double glazed,so heavy, but has hinges that are fit for cabinets or indoor use. Dunster House would not even come out to look. They suggested it was damage due to wind without even investigating. We have fitted Flag hinges… Read Full Review

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★★★★★

“Excellent cabin”

Written on: 28/05/2015 by Jimmer1966 (1 review written)

going by the reviews I have read there seems to be a very bad atitude towards dunster I recently bought a vanguard sunlight Log cabin and I dealt with people from the deliveries department they were excellent to deal with I had a issue about delivery date I called them and it was changed not a problem it was delivered on time and I very good condition all wrapped up in plastic for the weather to prevent it from getting wet. Then there is the issue about the installation instructions if… Read Full Review

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★★★★★

“Brilliant ! just brilliant !”

Written on: 02/03/2015

We were going to erect the Dunster Lantera Sunlight 4.5 x 2.5 ourselves but then we hired someone as a little unsure if we could complete it, when they came and looked at all the wood they also seemed puzzled so asked if they could take and read the instructions the day before, they came at 8.30 and by 4.30 it was built minus doors windows and shingles, they finished it by lunch time the next day, we had an extra side door as well they were very impressed by the quality of the wood, windows and… Read Full Review

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★★★★★

“Thank goodness for Dunster House !!”

Written on: 25/09/2014 by reevy (1 review written)

Dunster House were our saviours. We had an horendous time with another Lincolnshire based national log cabin/summer house company, which I can't mention due to an impending court case, but I will share once the case has been settled. After our ordeal with another company we were a little afraid of the same happening again, but after talking with Dunster House, felt we could trust again. from the very start of the process, deciding, ordering, delivery, building and now enjoying, Dunster House… Read Full Review

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★★★★☆

“Happy with purchase overall 19mm Drew 300 Log Cabin”

Written on: 10/06/2014 by paul.watson.507679 (1 review written)

Placed order and got lucky, it was here inside a week! Delivery is unwrapped on lorry and passed to you on the curb in pieces - Daunting for some but hey, stack carefully and keep it dry. Okay, so overall quite pleased. There are one or two things I think are worth pointing out. Firstly make sure you buy the additional protection / stain was enough for 3 coats as it will need it and secondly I recommend felting the roof as well as using felt shingles on top of this too. Frankly it's a no… Read Full Review

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