Dunster House Log Cabins Reviews - www.dunsterhouse.co.uk

★★★★☆
3.6 / 5
28
64% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Dunster House Log Cabins - www.dunsterhouse.co.uk - Ask a question now

Media Gallery for Dunster House Log Cabins - www.dunsterhouse.co.uk

Dunster House Log Cabins - www.dunsterhouse.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★☆

“Great cabbin, very poor after service ”

Written on: 01/08/2015 by Ray113 (1 review written)

Firstly, I will start on the quality of the cabin. I ordered a large 9.5 meter x 4.5 meter cabin. This came in 3 pods. 2 x 4.5 meter by 3 meter pods and one 4.5 x 3.5 meters giving the overall size. I ordered it in the 28 mil thickness with double glazed windows and doors. It was delivered and off loaded onto my front drive. It was well covered by myself with tarpaulin. It stood there for 12 months, when I started the build process after the base had been done, I was very very surprised to… Read Full Review

Report this review
★★★☆☆

“No after sales service”

Written on: 16/07/2015 by 341Chaney (1 review written)

Great Cabin but NO after sales service. You can not get past the Receptionist, apparently she's the only one with a phone. We had a door fall off after a year because of what we and numerous other colleagues including a joiner said was poorly fitted doors. The door is double glazed,so heavy, but has hinges that are fit for cabinets or indoor use. Dunster House would not even come out to look. They suggested it was damage due to wind without even investigating. We have fitted Flag hinges… Read Full Review

Report this review
★★★★★

“Excellent cabin”

Written on: 28/05/2015 by Jimmer1966 (1 review written)

going by the reviews I have read there seems to be a very bad atitude towards dunster I recently bought a vanguard sunlight Log cabin and I dealt with people from the deliveries department they were excellent to deal with I had a issue about delivery date I called them and it was changed not a problem it was delivered on time and I very good condition all wrapped up in plastic for the weather to prevent it from getting wet. Then there is the issue about the installation instructions if… Read Full Review

Report this review
★☆☆☆☆

“isabel shelter”

Written on: 23/05/2015 by Marionpar (1 review written)

every post and support looked like somebody attacked it with a hacksaw. Had to get a joiner to plane it, which cost me another £ 100. Just absolutely awful. I did send a photo to Dunster House, but they just didn't want to know. Never seen such bad timber and workmanship.For £ 900 I expected top quality. I would have been better off buying the timber at a timber yard and getting a joiner to build it. Would have been a fraction of the price I paid. Friends and neighbours thought it looked… Read Full Review

Report this review
★☆☆☆☆

“Don't waste your money”

Written on: 22/05/2015 by BobMeenagh (1 review written)

Just finished building a 4 X 5 mtrs log cabin from Dunster House. Construction Team refused to build the Cabin because the Concrete Base wasn't level withing 20 mm. They unloaded and left. Many phone calls to Customer Services revealed that if they had brought there "rapidpad Feet System, they would have been able to install it. Now Dunster wanted £750 for the Feet, £290 to fit them, and another £925 to send a Team to construct it. Dunster new all about my attempt to construct a Concrete… Read Full Review

Report this review
★☆☆☆☆

“Shocking customer service”

Written on: 18/05/2015 by 169Potter (1 review written)

Paid for installation and the service was shocking and a day after completion the doors don't close properly and it is my responsibility apparently!… Read Full Review

Report this review
★★★★★

“Brilliant ! just brilliant !”

Written on: 02/03/2015

We were going to erect the Dunster Lantera Sunlight 4.5 x 2.5 ourselves but then we hired someone as a little unsure if we could complete it, when they came and looked at all the wood they also seemed puzzled so asked if they could take and read the instructions the day before, they came at 8.30 and by 4.30 it was built minus doors windows and shingles, they finished it by lunch time the next day, we had an extra side door as well they were very impressed by the quality of the wood, windows and… Read Full Review

Report this review
★☆☆☆☆

“Unhelpful missing parts nightmare build”

Written on: 04/02/2015 by Wheeleron409 (1 review written)

We paid for 2 man delivary, only to be asked if we had a fork lift truck so everything could be kept together. The instructions for assembly are apauling and bear no resemblance to the cabin you are errecting make this a difficult. You have to email to get any quearie sort out, no customer service on phone. The door and window furniture was not present in the packing still waiting for this to sorted out, too many boards are warped and split. Watch out for apex and diagrams - there aren't any… Read Full Review

Report this review
★★★★★

“Thank goodness for Dunster House !!”

Written on: 25/09/2014 by reevy (1 review written)

Dunster House were our saviours. We had an horendous time with another Lincolnshire based national log cabin/summer house company, which I can't mention due to an impending court case, but I will share once the case has been settled. After our ordeal with another company we were a little afraid of the same happening again, but after talking with Dunster House, felt we could trust again. from the very start of the process, deciding, ordering, delivery, building and now enjoying, Dunster House… Read Full Review

Report this review
★★★★☆

“Happy with purchase overall 19mm Drew 300 Log Cabin”

Written on: 10/06/2014 by paul.watson.507679 (1 review written)

Placed order and got lucky, it was here inside a week! Delivery is unwrapped on lorry and passed to you on the curb in pieces - Daunting for some but hey, stack carefully and keep it dry. Okay, so overall quite pleased. There are one or two things I think are worth pointing out. Firstly make sure you buy the additional protection / stain was enough for 3 coats as it will need it and secondly I recommend felting the roof as well as using felt shingles on top of this too. Frankly it's a no… Read Full Review

Report this review
★★★★☆

“Excellent, despite the bad press”

Written on: 02/06/2014 by Eddison5 (1 review written)

I had read poor reviews about this company centred mostly on their delivery terms and conditions, but worse than that, the occasional belligerent response from "Customer Support"! But, it was my judgement that the DH products were just what I wanted, both on design and price, so I went ahead, prepared to do battle if I had to. Personally, I found their sales staff friendly and helpful but it was still with a little trepidation that I took delivery of the 5.5m x 4.5m cabin on the appointed… Read Full Review

Report this review
★☆☆☆☆

“No after sales service - just a recorded message - BEWARE!”

Written on: 19/05/2014

I received my climbing frame order last Monday and until delivery my experience of your DH was very good, very helpful people on the telephone and an excellent tracking service for delivery. However this all changed this morning when I called to inform you about missing parts in my order and was informed I had to put this in writing - now that they have received all my money suddenly nobody is available to speak to me I have to write an email instead - NOT ACCEPTABLE! I received 4 x 1500… Read Full Review

Report this review
★★★☆☆

“Summer House Vantage 300”

Written on: 06/04/2014 by gingerbread11 (1 review written)

unit delivered by one Polish guy, I had to help him carry all the separate sections to the garage. I had cause to complain about a damaged floor board. Well you would have thought it was a really valuable, instead of just a few pence the fuss customer services made. The assembly went well, but I must say I am most disappointed with the quality of the roof. Its made of nothing more than flimsy shiplap, I am very frightened of climbing on it to do the tiling. All in all not a totally bad buy… Read Full Review

Report this review
★☆☆☆☆

“Dunster House Slow Delivery”

Written on: 26/03/2014 by PhilipBarton (1 review written)

So I ordered a log cabin on 31st January 2014 and was promised delivery within 4-6 weeks and here we are at the end of March and still I have no cabin. I have phoned them several times to chase the delivery and keep being told they will phone me when its ready but I keep chasing every week anyway. As of today 26th March I am being told it could be another 3 weeks before I receive my cabin taking my total wait time to nearly 3 months which is a complete joke!!! If you order from Dunster House… Read Full Review

Report this review
★★★★☆

“Merlap Cabin - 45mm logs”

Written on: 13/01/2014 by geo3geo (1 review written)

Unit arrived 5 weeks after order and the two delivery guys loaded the stack of wood into my garage - fantastic! The kit was 100% complete with loads of spare pieces and apart from one snag with the design (I figured out the solution, their phone support wasn't too hot really, but they tried) it went together like a dream. Contrary to recommendations I built it single handed, difficult by not impossible. The cabin is very good indeed and excellent value. On the downside: - the windows are… Read Full Review

Report this review
★★☆☆☆

“Poor Customer Service ; Parts Missing - If it goes...”

Written on: 16/09/2013 by A.Barratt (1 review written)

I have purchased two Dunster House Log Cabins. The first one i got was great, good quality and well made the Second has been a Nightmare; Parts Missing, poor customer service, Dusters staff have been rude and utterly uninterested in sorting my problem. If it goes wrong you are on your own! I have bought two- i now regret giving Dunster my business, Purchase Elseware! You have been warned ! … Read Full Review

Domalex's Response to A.Barratt's Review

Written on: 20/06/2014

Totally agree! Off to small claims its that bad!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Lantara cabin. 4.5 x 3.5”

Written on: 21/10/2012

I spent quite a while looking around at garden centres and on line, trying to find a sturdy log cabin to use as a workshop. Most of those on sale had flimsy lap type walls and thin roofs. Happened upon the Dunster House website and by chance they have depot only 20 miles from my home. I was very impressed by the overall construction of the cabins on display. Pound for pound, the Dunster House cabins were far better value for money. I ordered the cabin but was a little concerned as I then saw… Read Full Review

Report this review
★★★☆☆

“Good Product - shocking after sales”

Written on: 21/06/2012

I purchased a 3m x 5m log cabin and based my decision upon their website. The cabin is of good quality and assembly was fairly easy although the instructions were slightly confusing as it covers several types of log cabin variations. I have had the cabin 18 months and noticed a slight bow in the 5m wall which was making the joints separate. I decided to contact Dunster House for advice. You cannot speak to anyone on the phone, and the only means of contact is via Email. Evidently they don't… Read Full Review

Report this review
★★★★★

“Firstly, this is a great product; don’t bother...”

Written on: 22/02/2012 by getaway (3 reviews written)

Firstly, this is a great product; don’t bother shopping around as it the cheapest you can get, and a good company to deal with. The cabin is superb, we have ours split into two with the optional dividing wall & door; 1.5m at the rear is my workshop with privacy window, the front is home to a bar against the wall and 6’x3’ pool dining table. We also have the large ‘SideStore’ installed at the back which is great for garden tools, mower etc. We bought the 48mm (non-insulated) cabin and… Read Full Review

Report this review
★★★★★

“Dunster House Auval Bi-Folding Door Log Cabin (3.5m x 3m) ”

Written on: 03/02/2012 by ossaman (2 reviews written)

“3.5m x 3m Auval 45mm Log Cabin. I bought this cabin earlier last year (February), so have had plenty of time to reflect on the purchase. All the bits were delivered on time and blimey, were there a lot of bits! I was working on my own, so took me a few days to brush on some clear preserver and then carry them all up the garden. I’m a belt & braces type, so stuck some heavy duty DPC on the underside of the floor bearers before laying them out on the concrete slab and nailing them together… Read Full Review

Report this review
overview