Dunster House Log Cabins Reviews - www.dunsterhouse.co.uk

★★★★☆
3.7 / 5
24
67% of users recommend this
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Latest Reviews

★☆☆☆☆

“Don't waste your money”

Written on: 22/05/2015 by BobMeenagh (1 review written)

Just finished building a 4 X 5 mtrs log cabin from Dunster House. Construction Team refused to build the Cabin because the Concrete Base wasn't level withing 20 mm. They unloaded and left. Many phone calls to Customer Services revealed that if they had brought there "rapidpad Feet System, they would have been able to install it. Now Dunster wanted £750 for the Feet, £290 to fit them, and another £925 to send a Team to construct it. Dunster new all about my attempt to construct a Concrete… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 18/05/2015 by 169Potter (1 review written)

Paid for installation and the service was shocking and a day after completion the doors don't close properly and it is my responsibility apparently!… Read Full Review

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★★★★★

“Brilliant ! just brilliant !”

Written on: 02/03/2015

We were going to erect the Dunster Lantera Sunlight 4.5 x 2.5 ourselves but then we hired someone as a little unsure if we could complete it, when they came and looked at all the wood they also seemed puzzled so asked if they could take and read the instructions the day before, they came at 8.30 and by 4.30 it was built minus doors windows and shingles, they finished it by lunch time the next day, we had an extra side door as well they were very impressed by the quality of the wood, windows and… Read Full Review

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★☆☆☆☆

“Unhelpful missing parts nightmare build”

Written on: 04/02/2015 by Wheeleron409 (1 review written)

We paid for 2 man delivary, only to be asked if we had a fork lift truck so everything could be kept together. The instructions for assembly are apauling and bear no resemblance to the cabin you are errecting make this a difficult. You have to email to get any quearie sort out, no customer service on phone. The door and window furniture was not present in the packing still waiting for this to sorted out, too many boards are warped and split. Watch out for apex and diagrams - there aren't any… Read Full Review

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★★★★★

“Thank goodness for Dunster House !!”

Written on: 25/09/2014 by reevy (1 review written)

Dunster House were our saviours. We had an horendous time with another Lincolnshire based national log cabin/summer house company, which I can't mention due to an impending court case, but I will share once the case has been settled. After our ordeal with another company we were a little afraid of the same happening again, but after talking with Dunster House, felt we could trust again. from the very start of the process, deciding, ordering, delivery, building and now enjoying, Dunster House… Read Full Review

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★★★★☆

“Happy with purchase overall 19mm Drew 300 Log Cabin”

Written on: 10/06/2014 by paul.watson.507679 (1 review written)

Placed order and got lucky, it was here inside a week! Delivery is unwrapped on lorry and passed to you on the curb in pieces - Daunting for some but hey, stack carefully and keep it dry. Okay, so overall quite pleased. There are one or two things I think are worth pointing out. Firstly make sure you buy the additional protection / stain was enough for 3 coats as it will need it and secondly I recommend felting the roof as well as using felt shingles on top of this too. Frankly it's a no… Read Full Review

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★★★★☆

“Excellent, despite the bad press”

Written on: 02/06/2014 by Eddison5 (1 review written)

I had read poor reviews about this company centred mostly on their delivery terms and conditions, but worse than that, the occasional belligerent response from "Customer Support"! But, it was my judgement that the DH products were just what I wanted, both on design and price, so I went ahead, prepared to do battle if I had to. Personally, I found their sales staff friendly and helpful but it was still with a little trepidation that I took delivery of the 5.5m x 4.5m cabin on the appointed… Read Full Review

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★☆☆☆☆

“No after sales service - just a recorded message - BEWARE!”

Written on: 19/05/2014

I received my climbing frame order last Monday and until delivery my experience of your DH was very good, very helpful people on the telephone and an excellent tracking service for delivery. However this all changed this morning when I called to inform you about missing parts in my order and was informed I had to put this in writing - now that they have received all my money suddenly nobody is available to speak to me I have to write an email instead - NOT ACCEPTABLE! I received 4 x 1500… Read Full Review

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★★★☆☆

“Summer House Vantage 300”

Written on: 06/04/2014 by gingerbread11 (1 review written)

unit delivered by one Polish guy, I had to help him carry all the separate sections to the garage. I had cause to complain about a damaged floor board. Well you would have thought it was a really valuable, instead of just a few pence the fuss customer services made. The assembly went well, but I must say I am most disappointed with the quality of the roof. Its made of nothing more than flimsy shiplap, I am very frightened of climbing on it to do the tiling. All in all not a totally bad buy… Read Full Review

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★☆☆☆☆

“Dunster House Slow Delivery”

Written on: 26/03/2014 by PhilipBarton (1 review written)

So I ordered a log cabin on 31st January 2014 and was promised delivery within 4-6 weeks and here we are at the end of March and still I have no cabin. I have phoned them several times to chase the delivery and keep being told they will phone me when its ready but I keep chasing every week anyway. As of today 26th March I am being told it could be another 3 weeks before I receive my cabin taking my total wait time to nearly 3 months which is a complete joke!!! If you order from Dunster House… Read Full Review

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★★★★☆

“Merlap Cabin - 45mm logs”

Written on: 13/01/2014 by geo3geo (1 review written)

Unit arrived 5 weeks after order and the two delivery guys loaded the stack of wood into my garage - fantastic! The kit was 100% complete with loads of spare pieces and apart from one snag with the design (I figured out the solution, their phone support wasn't too hot really, but they tried) it went together like a dream. Contrary to recommendations I built it single handed, difficult by not impossible. The cabin is very good indeed and excellent value. On the downside: - the windows are… Read Full Review

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★★☆☆☆

“Poor Customer Service ; Parts Missing - If it goes...”

Written on: 16/09/2013 by A.Barratt (1 review written)

I have purchased two Dunster House Log Cabins. The first one i got was great, good quality and well made the Second has been a Nightmare; Parts Missing, poor customer service, Dusters staff have been rude and utterly uninterested in sorting my problem. If it goes wrong you are on your own! I have bought two- i now regret giving Dunster my business, Purchase Elseware! You have been warned ! … Read Full Review

Domalex's Response to A.Barratt's Review

Written on: 20/06/2014

Totally agree! Off to small claims its that bad!

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★★★★★

“Lantara cabin. 4.5 x 3.5”

Written on: 21/10/2012

I spent quite a while looking around at garden centres and on line, trying to find a sturdy log cabin to use as a workshop. Most of those on sale had flimsy lap type walls and thin roofs. Happened upon the Dunster House website and by chance they have depot only 20 miles from my home. I was very impressed by the overall construction of the cabins on display. Pound for pound, the Dunster House cabins were far better value for money. I ordered the cabin but was a little concerned as I then saw… Read Full Review

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★★★☆☆

“Good Product - shocking after sales”

Written on: 21/06/2012

I purchased a 3m x 5m log cabin and based my decision upon their website. The cabin is of good quality and assembly was fairly easy although the instructions were slightly confusing as it covers several types of log cabin variations. I have had the cabin 18 months and noticed a slight bow in the 5m wall which was making the joints separate. I decided to contact Dunster House for advice. You cannot speak to anyone on the phone, and the only means of contact is via Email. Evidently they don't… Read Full Review

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★★★★★

“Firstly, this is a great product; don’t bother...”

Written on: 22/02/2012 by getaway (3 reviews written)

Firstly, this is a great product; don’t bother shopping around as it the cheapest you can get, and a good company to deal with. The cabin is superb, we have ours split into two with the optional dividing wall & door; 1.5m at the rear is my workshop with privacy window, the front is home to a bar against the wall and 6’x3’ pool dining table. We also have the large ‘SideStore’ installed at the back which is great for garden tools, mower etc. We bought the 48mm (non-insulated) cabin and… Read Full Review

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★★★★★

“Dunster House Auval Bi-Folding Door Log Cabin (3.5m x 3m) ”

Written on: 03/02/2012 by ossaman (2 reviews written)

“3.5m x 3m Auval 45mm Log Cabin. I bought this cabin earlier last year (February), so have had plenty of time to reflect on the purchase. All the bits were delivered on time and blimey, were there a lot of bits! I was working on my own, so took me a few days to brush on some clear preserver and then carry them all up the garden. I’m a belt & braces type, so stuck some heavy duty DPC on the underside of the floor bearers before laying them out on the concrete slab and nailing them together… Read Full Review

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★★★★★

“Severn Log Cabin”

Written on: 30/01/2012 by geoffdongworth (1 review written)

Bought a 5m x 4m Severn in Aug 2011 and am extremely pleased with it. Instructions could be a bit clearer but a bit of thought and a can of beer cured that problem. The structure is nice and solid and looks good. It has not noticeably moved yet (after 6 months) but after all the comments I will not worry unduly if/when it does so. I would certainly recommend this company and would happily purchase from them again. Assembly is very straightforward and was considerably less work than either doing… Read Full Review

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★★★★★

“ManorFort Stockade Climbing Frame”

Written on: 22/01/2012 by laralawson (1 review written)

Fabulous, quality product. Would never have been able to put it together without my husband and father but well worth all their hard work. Looks really good and extremely solid. Only problem is that our 3 year old can't climb up to get to the slide as the vertical ladder is too tricky for her but sure she will master it as her 5 year old sister can just manage it. I have to say though that they are not great climbers! Apart from that, they absolutely love it!… Read Full Review

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★★★★★

“Great product, great service”

Written on: 19/01/2012 by Johniboy (1 review written)

Superb quality for the price, everything fitted well with extra logs and other pieces if required and all screws, nails provided. Delivery was excellent with the driver offloading everything into the drive with a forklift truck and helping me put doors and windows into my garage out of the sleet and snow which was falling, very helpful. This is an excellent cabin which was easy to construct with good instructions provided. I really can't fault this product as it is comfortable, dry and has just… Read Full Review

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★★★★★

“Fort Adventure Climbing Frame”

Written on: 22/12/2011 by JessGoodwin (1 review written)

“Excellent company, fast delivery and good communication. The fort adventure was a little time consuming to put up but well worth it in the end, all the materials used are of a very high quality and the end result was fantastic and good value for money. My children absolutely love playing on it and its built to last! Highly recommended. Thank you.” … Read Full Review

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