Dunster House Log Cabins Reviews - www.dunsterhouse.co.uk

★★★☆☆
2.7 / 5
52
37% of users recommend this
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Latest Reviews

★☆☆☆☆

“Poor customer service”

Written on: 01/05/2017 by Kate217 (1 review written)

I bought a Severn cabin from Dunster House. I was pleased with the product until the front collapsed 5 weeks after installation, by them. The front fell out on a windy day, I say windy not stormy and all my other 6 outbuildings were fine. Some are very old. I contacted customer services with pictures and details. They did not want to know and said it was my problem. I sent weather reports for my location, spoke to the local store etc. No joy. Customer services will only deal with email… Read Full Review

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★☆☆☆☆

“As previous reviews they take your money then deliver...”

Written on: 25/03/2017 by 1994Wyatt (1 review written)

As previous reviews they take your money then deliver damaged or only part of the order. they then tell you there is nothing g they can do you must wait for customer services to contact you. good luck there. This company has been reported to Trading Standards previously. please read reviews and steer clear. if you have paid a deposit, email a cancellation and get your deposit back. make a complaint to Trading Standards, this is the only way to get this company stopped There is a very clear… Read Full Review

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★☆☆☆☆

“Ex Display Gazebo”

Written on: 08/03/2017 by 410Larkin (1 review written)

Purchased an Ex Gazebo when it was delivered it was only half there and had the base and part of the roof missing the thatch disintegrated and it was not fit for purpose. I did not accept it so it went back. Then dealing with customer services was a nightmare you can only email and cannot speak to anyone. Do not use this company. I also have pictures of how the gazebo came… Read Full Review

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★★★☆☆

“Poor Workmanship and quality of product”

Written on: 29/12/2016

Purchased expensive log cabin from Dunster House over £3,000, nice product however think twice about using their installers. Poor quality installation, required a more experienced installer to visit and correct. Plus follow up is non existent. Now after 6 months the door is no longer working properly - yes 6 months, They have now told me they won't cover this as problems with locks and alignment can happen at any time. So they have kindly sent me a YouTube link (assume therefore it happens… Read Full Review

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★☆☆☆☆

“Worthless Guarantee - Rotting cabin after just 5 years”

Written on: 25/11/2016 by KarterDempsey (1 review written)

In 2011 I purchased a Dunster corner cabin. delivery was prompt and the installation team did a great job. As soon as the cabin was installed it was treated with cuprinol shed paint, and throughout the winter it was kept warm with a thermostatically controlled oil radiator. We used the cabin as a gym so I laid carpet squares on the wood floor. These were not fitted to floor in any way. A few weeks ago I decided to rearrange some of the gear in the cabin during the course of which my foot seemed… Read Full Review

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★☆☆☆☆

“Shocking Customer Service”

Written on: 17/11/2016 by Nisbetfolk (1 review written)

We purchase and had a Gazebo installed by Dunster House. While we are happy with the Gazebo itself, the Rapid Pads used to support the installation are an eyesore. When we contacted Dunster House in an effort to resolve the issue, we were told that it was our problem. Very unhappy… Read Full Review

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★★★☆☆

“The little things are the annoying things”

Written on: 04/11/2016 by Aracely109 (1 review written)

There are several little things that add up to an unsatisfactory build experience, although the quality of the finished product has raised the review to 3 stars from the original 2 I was going to award. Firstly, the materials are delivered on site wherever the installation team feel like dropping them - in my case on a damp lawn, resulting in several plank, unfortunately interior ones, that now have grass stains on them - if you don't want to sheet an area, how about making sure the customer… Read Full Review

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★☆☆☆☆

“Abysmal after sales service.”

Written on: 29/09/2016 by SteohenJones12345 (1 review written)

We bought a summerhouse from these people and when the hinges, stays and door handle didn't match they told us to go to a DIY store to get replacements despite the fact that the handle wasn't the same as in their website photograph. Avoid this company like the plague - once they have your money then they drop you immediately… Read Full Review

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★★☆☆☆

“Good quality garage but exceptionally poor customer...”

Written on: 08/09/2016 by oldsaxophone (1 review written)

Prior to delivery I had constructed a huge concrete slab and blocks exactly to the specification of the bearer plan supplied by Dunster. I intended the garage to sit off of the ground as I am using it for a workshop. This will help its longevity. Day of delivery: Two men, pleasant enough but in too much of a hurry. Consequently, some logs were damaged on walls and edge-dropped on the grass/mud. The first comment was, 'don't ask me anything about construction of the shed as I don't do it'… Read Full Review

Valuedcustom's Response to oldsaxophone's Review

Written on: 11/09/2016

I have had similar appalling service - absolutely appalling, although the product is ok, had it have been delivered complete. Also, I"ve tried repeatedly to leave an honest review on trust pilot to reflect my experience, with my customer oorder number so they can see i"'m a genuine customer, but DH keep reporting my review and have it removed. I've taken this up with Trust Pilot, who initially asked me to remove a sentence, but once I'd done this, they still will not publish my review, yet are allowing positive reviews to be published. On the day I had my review removed, there were 4 other negative reviews that had been removed. I have lost my faith in on line reviews !

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Valuedcustom's Response to oldsaxophone's Review

Written on: 11/09/2016

I have had similar appalling service - absolutely appalling, although the product is ok, had it have been delivered complete. Also, I"ve tried repeatedly to leave an honest review on trust pilot to reflect my experience, with my customer oorder number so they can see i"'m a genuine customer, but DH keep reporting my review and have it removed. I've taken this up with Trust Pilot, who initially asked me to remove a sentence, but once I'd done this, they still will not publish my review, yet are allowing positive reviews to be published. On the day I had my review removed, there were 4 other negative reviews that had been removed. I have lost my faith in on line reviews !

Reply to this comment

Valuedcustom's Response to oldsaxophone's Review

Written on: 11/09/2016

I have had similar appalling service - absolutely appalling, although the product is ok, had it have been delivered complete. Also, I"ve tried repeatedly to leave an honest review on trust pilot to reflect my experience, with my customer oorder number so they can see i"'m a genuine customer, but DH keep reporting my review and have it removed. I've taken this up with Trust Pilot, who initially asked me to remove a sentence, but once I'd done this, they still will not publish my review, yet are allowing positive reviews to be published. On the day I had my review removed, there were 4 other negative reviews that had been removed. I have lost my faith in on line reviews !

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★☆☆☆☆

“Unhappy Customer ”

Written on: 01/09/2016 by River154 (1 review written)

Ordered the Premium Severn Log cabin - if you're considering purchasing then do be aware of the following; Watch the prices - they're up and down like a wh*re's drawers The deliverY men unwrap all the untreated timber and pass it to you plank by plank - which can take a good hour - be prepared. As its untreated, and left unwrapped on your drive etc, you must make arrangementst to keep it dry - it will warp etc if wet Every single knot will need to be treated if you paint it - hundreds if not… Read Full Review

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★★☆☆☆

“Very poor after sales”

Written on: 11/08/2016 by debbiemartin100 (1 review written)

Whilst building our log cabin, it seemed that I would need to cut some of the lengths to accommodate the long side windows which I had ordered as an extra to the standard cabin. I phoned Dunster House to check if this is correct, and they advised that all after sales enquiries must be sent by email. I have sent an email, but have no idea when they will respond. In the meantime my cabin sits half built, untreated, in all weathers. Hmm… Read Full Review

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★★☆☆☆

“Customer service needs Improvement”

Written on: 05/08/2016 by Hagan284 (1 review written)

Rather than reiterating the sentiments and frustrations previously made, I can summarize my experience by stating that Dunster are enthusiastic to make the sale and sell extras but less interested once the sale has been made. I ordered a summer house and unfortunately did not have the ground completely level (my fault) Dunster delivered and refused to install, which I understand, however, the supervisor was unsympathetic making me feel embarrassed. I wanted to understand my options and all that… Read Full Review

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★☆☆☆☆

“Over promise and not deliver”

Written on: 04/08/2016 by Krish_ (1 review written)

They over promise and never deliver. Ordered a climbing frame from them few weeks ago which was to be deliver next Monday. I have been told today (Thursday) that they can't deliver and can't even tell me when they will be able to deliver.....open ended delivery timeline. I had ordered this for my daughters birthday in August and now she will not have a birthday present because of them. I had lined up couple of people to assemble this for me who I can't cancel now due to short notice. I was told… Read Full Review

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★☆☆☆☆

“If you don't give them your "Details" you are asked to...”

Written on: 15/07/2016 by 1Miles (1 review written)

I popped into the Warminster Site to look at the sheds on offer as I am about to replace a shed I bought from Bulldog Sheds and Fencing 25 years ago. As I was walking back to my car a woman started asking if she could help. I said I had seen all I needed and that I was looking for a replacement later in the year. She then asked for my "Details" which I refused to give as there is no need for her to have them. She then said I would have to leave the site as it was private property. She was… Read Full Review

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★☆☆☆☆

“bad”

Written on: 11/06/2016 by nfCochrane1951 (1 review written)

made a order on line tried to make a payment 4 times and said payment did not go through phone bank and check account took money 4 times.they keep telling they have not taken any payments .has come out off account. really bad service lady does not know what she's talking about. making out i was thick.now phone up bank to cancel all payments and will be going somewhere else. so don't use this company if iv read more off there reviews i don't think i would of… Read Full Review

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★☆☆☆☆

“Used to work for them ”

Written on: 06/05/2016 by qkReid434 (1 review written)

Used to work for them trust me save your money and buy from a different company there products are always damaged and they patch things up… Read Full Review

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★☆☆☆☆

“Never Ordered Never Will”

Written on: 02/04/2016 by 110Hamilton (1 review written)

I wanted to share my experience with Dunster - this is my personal view. I had been considering a number of play centres from various providers but liked the look of the Dunster House ones. I clicked on the 'Price Match Guarantee' button on the site as I found something similar for cheaper in the hope dunster would reduce their price - Was called back quite quickly (I wont mention names as it seems Dunster will try and remove this kind of feedback on that basis) but told that they dont price… Read Full Review

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★☆☆☆☆

“Antagonistic customer service”

Written on: 26/02/2016 by taConrad113 (1 review written)

Once you have paid for your product they refuse to speak to you on the phone - only via email. The customer service is very poor and antagonistic rather than helpful. If you must use them pay by credt card to protect yourself but be prepared to accept the hassle if something goes wrong. Please save yourself the hassle they are not nice to deal with… Read Full Review

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★☆☆☆☆

“Don't touch them with a barge pole”

Written on: 25/01/2016 by ShirleyPeterson (1 review written)

Ordered a man cave. DH turn up to construct, ground not level enough so construction aborted & lost the day's costs of construction. No alternative but to pay again. Lesson 1 make sure the ground is level! Within a few days of completion wind was rippling shingle tiles, I aired my concerns to them, but their sales team refused point blank to pass my concern on to Customer Service!! Should have twigged this was the first hint of things to come. Was told to submit photographic evidence, did so… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 14/12/2015 by GordonSoto (1 review written)

Very poor customer service, email only they are quick to take your money and happy to use a phone when getting you to buy. No follow up when things go wrong by phone. Wouldn't buy again, wish I'd read the reviews on line before buying… Read Full Review

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