Dunster House Log Cabins Reviews - www.dunsterhouse.co.uk

★★★☆☆
2.9 / 5
44
43% of users recommend this
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Latest Reviews

★★☆☆☆

“Good quality garage but exceptionally poor customer...”

Written on: 08/09/2016 by oldsaxophone (1 review written)

Prior to delivery I had constructed a huge concrete slab and blocks exactly to the specification of the bearer plan supplied by Dunster. I intended the garage to sit off of the ground as I am using it for a workshop. This will help its longevity. Day of delivery: Two men, pleasant enough but in too much of a hurry. Consequently, some logs were damaged on walls and edge-dropped on the grass/mud. The first comment was, 'don't ask me anything about construction of the shed as I don't do it'… Read Full Review

Valuedcustom's Response to oldsaxophone's Review

Written on: 11/09/2016

I have had similar appalling service - absolutely appalling, although the product is ok, had it have been delivered complete. Also, I"ve tried repeatedly to leave an honest review on trust pilot to reflect my experience, with my customer oorder number so they can see i"'m a genuine customer, but DH keep reporting my review and have it removed. I've taken this up with Trust Pilot, who initially asked me to remove a sentence, but once I'd done this, they still will not publish my review, yet are allowing positive reviews to be published. On the day I had my review removed, there were 4 other negative reviews that had been removed. I have lost my faith in on line reviews !

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Valuedcustom's Response to oldsaxophone's Review

Written on: 11/09/2016

I have had similar appalling service - absolutely appalling, although the product is ok, had it have been delivered complete. Also, I"ve tried repeatedly to leave an honest review on trust pilot to reflect my experience, with my customer oorder number so they can see i"'m a genuine customer, but DH keep reporting my review and have it removed. I've taken this up with Trust Pilot, who initially asked me to remove a sentence, but once I'd done this, they still will not publish my review, yet are allowing positive reviews to be published. On the day I had my review removed, there were 4 other negative reviews that had been removed. I have lost my faith in on line reviews !

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Valuedcustom's Response to oldsaxophone's Review

Written on: 11/09/2016

I have had similar appalling service - absolutely appalling, although the product is ok, had it have been delivered complete. Also, I"ve tried repeatedly to leave an honest review on trust pilot to reflect my experience, with my customer oorder number so they can see i"'m a genuine customer, but DH keep reporting my review and have it removed. I've taken this up with Trust Pilot, who initially asked me to remove a sentence, but once I'd done this, they still will not publish my review, yet are allowing positive reviews to be published. On the day I had my review removed, there were 4 other negative reviews that had been removed. I have lost my faith in on line reviews !

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★☆☆☆☆

“Unhappy Customer ”

Written on: 01/09/2016 by River154 (1 review written)

Ordered the Premium Severn Log cabin - if you're considering purchasing then do be aware of the following; Watch the prices - they're up and down like a wh*re's drawers The deliverY men unwrap all the untreated timber and pass it to you plank by plank - which can take a good hour - be prepared. As its untreated, and left unwrapped on your drive etc, you must make arrangementst to keep it dry - it will warp etc if wet Every single knot will need to be treated if you paint it - hundreds if not… Read Full Review

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★★☆☆☆

“Very poor after sales”

Written on: 11/08/2016 by debbiemartin100 (1 review written)

Whilst building our log cabin, it seemed that I would need to cut some of the lengths to accommodate the long side windows which I had ordered as an extra to the standard cabin. I phoned Dunster House to check if this is correct, and they advised that all after sales enquiries must be sent by email. I have sent an email, but have no idea when they will respond. In the meantime my cabin sits half built, untreated, in all weathers. Hmm… Read Full Review

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★★☆☆☆

“Customer service needs Improvement”

Written on: 05/08/2016 by Hagan284 (1 review written)

Rather than reiterating the sentiments and frustrations previously made, I can summarize my experience by stating that Dunster are enthusiastic to make the sale and sell extras but less interested once the sale has been made. I ordered a summer house and unfortunately did not have the ground completely level (my fault) Dunster delivered and refused to install, which I understand, however, the supervisor was unsympathetic making me feel embarrassed. I wanted to understand my options and all that… Read Full Review

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★☆☆☆☆

“Over promise and not deliver”

Written on: 04/08/2016 by Krish_ (1 review written)

They over promise and never deliver. Ordered a climbing frame from them few weeks ago which was to be deliver next Monday. I have been told today (Thursday) that they can't deliver and can't even tell me when they will be able to deliver.....open ended delivery timeline. I had ordered this for my daughters birthday in August and now she will not have a birthday present because of them. I had lined up couple of people to assemble this for me who I can't cancel now due to short notice. I was told… Read Full Review

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★☆☆☆☆

“If you don't give them your "Details" you are asked to...”

Written on: 15/07/2016 by 1Miles (1 review written)

I popped into the Warminster Site to look at the sheds on offer as I am about to replace a shed I bought from Bulldog Sheds and Fencing 25 years ago. As I was walking back to my car a woman started asking if she could help. I said I had seen all I needed and that I was looking for a replacement later in the year. She then asked for my "Details" which I refused to give as there is no need for her to have them. She then said I would have to leave the site as it was private property. She was… Read Full Review

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★☆☆☆☆

“bad”

Written on: 11/06/2016 by nfCochrane1951 (1 review written)

made a order on line tried to make a payment 4 times and said payment did not go through phone bank and check account took money 4 times.they keep telling they have not taken any payments .has come out off account. really bad service lady does not know what she's talking about. making out i was thick.now phone up bank to cancel all payments and will be going somewhere else. so don't use this company if iv read more off there reviews i don't think i would of… Read Full Review

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★☆☆☆☆

“Used to work for them ”

Written on: 06/05/2016 by qkReid434 (1 review written)

Used to work for them trust me save your money and buy from a different company there products are always damaged and they patch things up… Read Full Review

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★☆☆☆☆

“Never Ordered Never Will”

Written on: 02/04/2016 by 110Hamilton (1 review written)

I wanted to share my experience with Dunster - this is my personal view. I had been considering a number of play centres from various providers but liked the look of the Dunster House ones. I clicked on the 'Price Match Guarantee' button on the site as I found something similar for cheaper in the hope dunster would reduce their price - Was called back quite quickly (I wont mention names as it seems Dunster will try and remove this kind of feedback on that basis) but told that they dont price… Read Full Review

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★☆☆☆☆

“Antagonistic customer service”

Written on: 26/02/2016 by taConrad113 (1 review written)

Once you have paid for your product they refuse to speak to you on the phone - only via email. The customer service is very poor and antagonistic rather than helpful. If you must use them pay by credt card to protect yourself but be prepared to accept the hassle if something goes wrong. Please save yourself the hassle they are not nice to deal with… Read Full Review

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★☆☆☆☆

“Don't touch them with a barge pole”

Written on: 25/01/2016 by ShirleyPeterson (1 review written)

Ordered a man cave. DH turn up to construct, ground not level enough so construction aborted & lost the day's costs of construction. No alternative but to pay again. Lesson 1 make sure the ground is level! Within a few days of completion wind was rippling shingle tiles, I aired my concerns to them, but their sales team refused point blank to pass my concern on to Customer Service!! Should have twigged this was the first hint of things to come. Was told to submit photographic evidence, did so… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 14/12/2015 by GordonSoto (1 review written)

Very poor customer service, email only they are quick to take your money and happy to use a phone when getting you to buy. No follow up when things go wrong by phone. Wouldn't buy again, wish I'd read the reviews on line before buying… Read Full Review

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★☆☆☆☆

“TERRIBLE COMPANY”

Written on: 08/12/2015 by KeonSerrano (1 review written)

Big mistake to use this company. Very poor after sales. If you have the misfortune to buy a cabin from them ensure you get all your pre fitment requests in writing. Then get a 'degree' to be able to read and understand their terms and conditions which they use to avoid having any responsibility when things go wrong… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 05/12/2015 by Love146 (1 review written)

Don't buy from this company! The aftercare (i.e. When they forget to send all the parts - which, looking at all the reviews, they regularly do) is a nightmare. You can't speak to customer services. Emails are rude and arrogant. The log cabin is OK but I should have gone with Tuin.com… Read Full Review

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★★☆☆☆

“Dunster Log cabin a big let down ”

Written on: 12/11/2015 by spiderfinder (1 review written)

I have just had a premium plus Severn 5x4m. I was sold as having multipoint locking on the doors where in fact there is only multipoint locking on 1 door and the other is secured by two small latches that fix into 19mmx19mm pieces of soft wood which is not too substantial at all. there are also gaps around the top between the apex and the roof. Customer services said they are happy with the locking system and are confident it is one of the most secure on the market, sorry but as a builder I am… Read Full Review

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★☆☆☆☆

“Garage log cabin”

Written on: 14/10/2015 by blForbes1 (1 review written)

I purchased a garage log cabin , what a mistake. The fitters refused to fit due to uneven base. Nobody would speak to from Dunster House, just get quoted terms and conditions and passing the buck. Pressurised into signing t & c. Customers services does not exist… Read Full Review

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★☆☆☆☆

“Customer service appalling”

Written on: 06/10/2015 by Alayna268 (1 review written)

Summerhouse bearers badly warped. Dunster house refused to replace. They would only communicate by email ,i was unable to speak with a manager. I would not recommend this company if uou expext a good aftersales service… Read Full Review

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★★★★★

“Bavarian looking summerhouse”

Written on: 26/09/2015 by Bavarian (1 review written)

We received our summer house yesterday, delivered on time and in good condition. Very easy to erect , couldn't believe how quickly it went up, two of us only 7 hrs that's including roof on. Today we will be finishing the floor and putting doors and windows in then roof shingles on. Brilliant experience thanks to the person I dealt with for good service on buying it and to the guys who made a good and very helpful delivery. Would recommend ! … Read Full Review

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★☆☆☆☆

“bad service”

Written on: 03/09/2015 by MacKay81 (1 review written)

We order a large cabin with double glazing costing over £4000 pound, when our builders went to put it up ,there was flooring and a roof bar missing, went back to showroom to explain, who were quick enough to take our order and money, to be told we had to email them only, after doing this then said they would check with the factory, days later after chasing it up again got told, they had checked cctv and it had been correct when leaving the factory, and arriving at faversham. but do they… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 04/08/2015 by JaelynnFox433 (1 review written)

After spending nearly 2k on a log cabin i would expect some customer service, unfortunately there is none apart from bad. If you have a problem you need to email them and wait and wait and wait until they can be bothered to email an answer that normally means you need to ask something else and so it goes on. the supplied instructions are rubbish which means you need to ask questions. Do yourself a favour and find another company who sell the same thing… Read Full Review

Jenikay's Comment

Written on: 27/09/2015

This seems to be the thread running thro' all of Dunster's bad reviews. The best members of staff are kept in the selling division. I'm not even sure whether Dunster's head honcho is aware of all the complaints either because if a Customer wants to contact him then Customer Mis-service Department makes damned sure they don't get anywhere near contacting him.

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