Great cabbin, very poor after service

★★☆☆☆
2.3
30.0% of users recommend this
  • Value For Money

Ray113's review of Dunster House Log Cabins - www.dunsterhouse.co.uk

“Great cabbin, very poor after service ”

★★★★☆

written by Ray113 on 01/08/2015

Firstly, I will start on the quality of the cabin. I ordered a large 9.5 meter x 4.5 meter cabin. This came in 3 pods. 2 x 4.5 meter by 3 meter pods and one 4.5 x 3.5 meters giving the overall size. I ordered it in the 28 mil thickness with double glazed windows and doors. It was delivered and off loaded onto my front drive. It was well covered by myself with tarpaulin. It stood there for 12 months, when I started the build process after the base had been done, I was very very surprised to see just how good the cabin was. Yes sure there was the odd warped piece of wood but they had supplied extras. The instructions, contra to what I have read with other reviews was very clear and easy to follow. It took me and a friend 3 days to erect the building. Quality is better than expected and it looks amazing too.
My criticism is the after sales service. I was struggling with one small piece and phoned for advice only to get this annoying receptionist telling me to email them, “sorry I can’t as I am in the middle of a field, can you just quickly help me with a simple question that I have”, “no you must email us”. “But I won’t get chance to email you until tonight”.
This went on and on and on. I gave up in the end. In short, their log cabins are impressive in both quality and looks but their after sales service needs to drastically improve.

  • Log Cabin

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  • Value For Money

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