A bad present / surprise !!

Bought the RS2000 as a surprise for my wife (an expression of love as it wasn't her birthday or our anniversary !!) but the gift backfired as she has had more trouble than success when using it. It is supposedly all-singing and all-dancing but equates to someone tone deaf with legs in plaster !! My mother's 50 year old Singer machine did a better and consistent job via various attachments and it was just the sheer weight of it that led us / her to give it away. Didn't have computer access to check on reviews and bought via Argos but she is so sick of it (frustrating few days TRYING to hem curtain linings and to attach header tapes) that I am checking reviews and ready to buy a new machine for her.