British Sewing Centre Reviews - www.britishsewingcentre.co.uk

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★★☆☆☆
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  • Service & Support

  • Ease of Use

  • Durability

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Media Gallery for British Sewing Centre - www.britishsewingcentre.co.uk

British Sewing Centre - www.britishsewingcentre.co.uk

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Latest Reviews

★☆☆☆☆

“Very bad customer service”

Written on: 22/09/2017 by NessFrog (1 review written)

I bought a Janome Memory Craft 6600. A message come up that says "Stop for Safety Purposes" Contacted BSC but was told the service department wasn't open because they were moving. Phoned back the next week and was told the machine could not be picked up because the service department was on holiday until the 29 August. When I remonstrated about all the engineers being of at the same time the operator was very rude. I was going to be on holiday then so I left it and contacted them when I… Read Full Review

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★☆☆☆☆

“Awful customer service, warranty is worth nothing”

Written on: 13/09/2017 by Sophie431 (1 review written)

Awful, awful service. Unreasonable treatment. The machine itself is nice but I'm on my own with it from now on, using an independent mechanic for maintenance. I had to chase my free gift down TWICE to have it sent to me. Emails do not get replied to. Customer service team have no knowledge on sewing machines, and different people have told me different things… Read Full Review

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★☆☆☆☆

“dont buy their service plan”

Written on: 23/08/2017 by TaylorRamos (1 review written)

i have tried to get in touch with this company to pick my machine up for the service that i paid up front for i left my machine in my enclosed porch for three days waiting for dpd to pick it up i am still waiting. i have emailed the sewing centre waiting in vain for someone to get back to me.rubbish company reccomend people not to use them… Read Full Review

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★☆☆☆☆

“No Help Whatsoever”

Written on: 11/08/2017

Recently tried to buy a sewing machine and went on live chat for some advice. As I had not purchased a machine for many years I wanted to make sure I was buying one with a threader, thread cutter and light. As others have said in their reviews, I got one word answers to my questions and then the chat was ended abruptly. A few days later I tried again and exactly the same thing happened. I still wanted to know which machine fitted my requirements and was given the name of one machine with… Read Full Review

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★☆☆☆☆

“VERY VERY RUDE”

Written on: 09/08/2017 by McCartyse378 (1 review written)

I ORDERED A JANOME MACHINE AND SELECTED A 12 MONTH INSTALMENT OPTION.I DID FEEL COMFORTABLE ABOUT GIVING OVER MY CARD DETAILS HAS THEY ASKED ME TO SET A PASSWORD OVER THE PHONE. SO I PHONED CUSTOMER SERVICES TO TALK IT THROUGH AND THEY WERE VERY RUDE AND TOLD ME NEVER TO ORDER FROM THEM EVER AGAIN . I MEAN WHAT'S THAT ALL ABOUT !!!!!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 06/08/2017 by Zackary62 (1 review written)

Very unhelpful, and abrupt… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 22/07/2017 by ColtonHarris-Alt261 (1 review written)

I wish I had read the reviews of this company before trying to purchase a sewing machine from this company. They are a nightmare to deal with. They sent the wrong machine. I sent it back. They asked for proof that the machine had been delivered to them even tho I had enclosed the return details in the form in the box. Fortunately I had the package tracked and sent a screen shot of the details. So glad I got my money back and would stay clear of the British Sewing Centre… Read Full Review

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★★☆☆☆

“Poor customer service ”

Written on: 22/07/2017 by vicksean (1 review written)

Started looking at the website last weekend to purchase my first sewing machine. Some great deals and was particularly taken by the 10 year guarantee and yearly service on the machine I wanted. The site also showed that there were offers on with free gifts on certain machines. Used the live chat to talk to a member of staff to ask some more questions. The lady gave short mostly 2 word answers without answering my questions and then ended the chat abruptly. I have since sent two emails… Read Full Review

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★★★★★

“Smooth and pleasant transaction”

Written on: 13/07/2017 by TrevonO'Donnell7 (1 review written)

I ordered my machine online on Monday night with the interest free credit option. Spoke to the credit company on Tuesday morning to finalise the details and my machine arrived via parcel force on the Wednesday! I seriously cannot fault the service - I knew exactly what I wanted and it was at a very competitive price and the interest free option was a bonus! It was only after receiving the machine I read the reviews on the company (silly I know) but in this instance my expectations were… Read Full Review

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★★★★★

“Fantastic buying experience!”

Written on: 13/07/2017 by jackiecox (1 review written)

I purchased my new sewing machine at 8.15pm on Monday evening. And then i found this review site and have to say i felt ill to my stomach with worry about my purchase. But boy was i wrong to feel that way! I had chosen to buy over the 0% interest free option. Received a call on Tuesday morning and in less than 10 minutes i had been accepted for the credit and my order was confirmed. When i got home Wednesday my machine was waiting for me! I spent all Wednesday evening sewing on my new… Read Full Review

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★☆☆☆☆

“Service / aftercare non existent ”

Written on: 19/06/2017 by IvyRed (1 review written)

I truly wish I had not purchased my machine from this company. I have been told different things by different sales people since making my purchase. The original salesman said servicing was done in Bradford, earlier this year was told only done in London, service department closed until 3rd week in May, service department not available due to Manchester Bombing (!?!?!?), service department not available till next week and so on. The automated message only gives an email address with assurance… Read Full Review

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★★★★★

“Pfaff sewing machine”

Written on: 14/06/2017 by Melanie5902 (1 review written)

Looked at website saw Pfaff 1080S on special, ordered it, then read some reviews. Didn't receive confirmation email so worried and then phoned company, advised was ordered and would be delivered day after next. Came by 10.45, truly delighted. Rang and asked for confirmation of purchase via email, kept me on line whilst sent email. Very pleased with purchase and customer service so far. Thank you at British Sewing. A happy customer… Read Full Review

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★★☆☆☆

“Sales Department”

Written on: 02/06/2017 by TalanMoore (1 review written)

I called for a price match as they advertised to be the cheapest. They did offer a lower price. When asked if their credit terms would still stand they did not (fair enough) however it was suggested no-one else offered credit, I mentioned the company GUR. This triggered the sales man to become hostile, saying " good luck going with them, you'll find out the hard way, goodbye" and put the phone down. I had not said I was going to GUR furthermore I was very close to saying I would proceed with… Read Full Review

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★★★★☆

“Helpful, bargain, poor aftercare”

Written on: 01/06/2017 by DyaneSIT (1 review written)

I bought four sewing machines at a good price for a kids stitch club I run and they gave us a fifth one for free :-) which was generous. All delovered promptly Thank you. I had problems with two of the machines, straight away, but no response to my phone calls or emails asking for help. I have since had them seen to by an independant repair man so I have five working machines at a somewhat higher cost then the purchase price… Read Full Review

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★★★★☆

“Friendly family firm”

Written on: 16/05/2017 by Wobbydob (2 reviews written)

I have just purchased a brother xv embroidery machine, but what should have been a pleasant experience ,was not , as soon as I had sent off my cheque , I happened to come across some of the most horrible reviews that made me turn cold wondering if I had made the biggest mistake ever, it made me doubt the firm so much so, I was always on the phone to follow up the process, and once they told my husband it had been ordered from brother, he rang brother to check, and was told yes the machine is… Read Full Review

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★★★★★

“Review”

Written on: 16/05/2017 by Angel313 (1 review written)

Great service online... fast delivery and when my box got thrown away with the instructions. I called customer service and they emailed me a PDF straight away! Highly recommend my Janome machine, really easy to use. Thank you for being so helpful !… Read Full Review

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★☆☆☆☆

“Avoid at all cost!!!#”

Written on: 04/05/2017 by cosmosienfeld (1 review written)

Ordered a sewing machine mid Jan '17("special" offer) due for delivery end of March '17.Mid March I had an 'online' chat with sales person.Did not mention my order just asked about availability of sewing machine.Was told it had just sold out that week.Hmmm...Had another 'online' chat end of March.Was told same thing.I sent e-mail(polite) asking why my machine had not been delivered.No reply after 2 days so I contacted my Credit Card co to start a 'dispute'.Filled out a form.2nd of May recieved… Read Full Review

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★☆☆☆☆

“Racist abuse on the phone”

Written on: 30/04/2017 by 381Bauer (1 review written)

I tried to purchase a Millepunti Pro100. I attempted to by the machine over the phone but on the first attempt the person I was talking to put the phone down on me. On the second attempt I rang I tried another number and spoke to a second person who was very abrupt and transfered me to the person I first spoke with. On saying I would like to purchase the above mentioned machine, they asked for the post code and then my card details. At this point I asked about interest free credit, details of… Read Full Review

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★★★☆☆

“New sewing machine”

Written on: 30/04/2017 by NorahMcNeill (1 review written)

My machine arrived last Saturday after hassle the upgrade was not the same make that I went for but it's OK and the machine is very nice didn't think customer service was brillant and the chat line quite unhelpful and rude at times not friendly It depended who answered the phone but at the end of the day got a good deal… Read Full Review

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★★★☆☆

“nervous but all turned out good”

Written on: 28/04/2017 by NiaMcIntosh (1 review written)

Ordered my singer 4423 sewing machine on Sunday night arrived Tuesday midday. I originally looked at the British sewing centre amongst others and noticed the chat online. So I asked what would be the best machine for a beginner using Canvass, They quoted the Singer 4423 Heavy Duty. So I looked online for the machine, read reviews on the machine I watched a couple of you tube clips, and it seemed perfect for what I needed. I am a complete novice at sewing & machining. I tried to engage with the… Read Full Review

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