British Sewing Centre Reviews - www.britishsewingcentre.co.uk

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★★☆☆☆
2 / 5
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Media Gallery for British Sewing Centre - www.britishsewingcentre.co.uk

British Sewing Centre - www.britishsewingcentre.co.uk

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Latest Reviews

★☆☆☆☆

“No response - then I googled and realised they're TERRIBLE”

Written on: 22/03/2017 by Clarke1984 (1 review written)

No response on Live Chat, and thank goodness for that. Googled and realised the owner was featured on Rogue Traders. AVOID AT ALL COSTS. It seems lots of people have lost money to them… Read Full Review

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★☆☆☆☆

“horrible customer service”

Written on: 20/03/2017 by Venao (1 review written)

Bad bad communication, horrible customer service, lying on delivery, not even replying either phone or email…very sad , never get back to them!… Read Full Review

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★☆☆☆☆

“Rude and unhelpful Chat service”

Written on: 18/03/2017 by wendywells99 (1 review written)

I was interested in purchasing a new sewing machine and this company came up after searching Google. Their prices were very good so I decided to take up the offer of opening chat to find out about further discounts. A lady said she could help me and gave me a discount code. Fortunately prior to placing my order I searched for reviews of the company and came across a whole host of very bad reviews - all very recent. I relayed this information to her and she promptly ended our chat conversation… Read Full Review

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★☆☆☆☆

“How are you still in business?”

Written on: 10/03/2017 by 487Reece (1 review written)

This company has been the subject of Rogue Traders when it was Coopers which was when I had the misfortune of buying from them. I ordered a Singer Futura machine and it failed within a few weeks. I contacted the owner who said I wasn't allowed a refund despite me saying the machine was not fit for purpose. I was told that I had to purchase another machine from them and they would take the original purchase price off it. Reluctantly I agreed and luckily the machine was ok and I didn't need… Read Full Review

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★☆☆☆☆

“Dodgy company”

Written on: 09/03/2017 by Cristofer31 (1 review written)

I was looking to buy a sewing machine and some of the offers appeared too good to be true. After a bit of investigative work I discovered that the owner of this company has a habit of setting up limited companies before dissolving them and starting again, probably leaving a string of tax bills and unhappy customers behind them. Many reviews are appalling, I'm so glad I bought elsewhere, don't trust them… Read Full Review

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★☆☆☆☆

“Rubbish customer service”

Written on: 01/03/2017 by Maeve474 (1 review written)

Chat line either no answer or say can't help and closes chat. Called for advice man answered. Very rude. Wasn't pleasant. Very un helpful. He couldn't of given a damn. Sounded like I'd interrupted his Sunday night TV at home. Just said it's OK you can order online bye. I work in customer service and OMG with that attitude there company should go under. If you do get hood service then all I can say must of caught them on a very good day. Retrain your please… Read Full Review

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★★★★★

“change of machine”

Written on: 24/02/2017 by ansm (1 review written)

I ordered a Husquevarna sewing machine from the British Sewing Centre and it arrived within 48 hours. It is a good machine, however, I really wanted a digital machine...my error in the first place! I phoned the British Sewing Centre and explained and they could not have been nicer. I spoke to a lovely gentleman and he advised me on the best type of machine for my requirements at the price I wanted to pay. Great Service, Great Company. Would definitely recommend… Read Full Review

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Mph0906's Response to ansm's Review

Written on: 10/03/2017

Fake review I have no doubt!

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★★★★★

“Amazing customer service”

Written on: 19/02/2017 by RossiItalianoa202 (1 review written)

customer service I just received was outstanding and can't thank them enough and will most definitely be recommending them to all my sewing friends, they turned my bad week into a good week, and helped me in choosing the right machine… Read Full Review

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★☆☆☆☆

“Rude!!!!!”

Written on: 29/01/2017 by JenniferCrawford69 (1 review written)

I phoned the sales team for advice about best sawing machine for me, try to explain what I am looking for but he didn't want to listen and was talking about me with other colleague. So RUDE !!!… Read Full Review

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★★☆☆☆

“Rude”

Written on: 29/01/2017 by O'Harald171 (1 review written)

I was very close to purchasing a machine from them and was prompted to 'chat with their friendly team to get a code for a further discount'. The first time I just got the reply 'Nice', so I tried again. This time the response was 'Sorry'. I then got another reply that said 'We know you can get this cheaper elsewhere'!!!… Read Full Review

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★☆☆☆☆

“Extremely rude sales team”

Written on: 24/01/2017 by Felix489 (1 review written)

I am 72 years old and trying to buy the right machine for me from their website proved challenging,ended up cancelling two orders.Phoned this morning to ask if I could please change one more time and they refused and were very rude indeed.I understand that they were not prepared to change an order yet again,but was there any need for the rudeness. Decided to cancel the order so phoned again was told "we know about you" and had the phone put down on me… Read Full Review

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★★★★★

“Great manager”

Written on: 21/01/2017 by Lulu1953 (1 review written)

I'm afraid I gave a bad review previously, but having spoken to the Manager I've changed my view.He was extremely helpful,I think it was crossed wires,anyway his help was much appreciated, and now I'm a happy customer. Thank you so much BSC. … Read Full Review

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Lulu1953's Response to Lulu1953's Review

Written on: 30/01/2017

After a rough start things got better. Bought a Necchi sophia, had a few problems with it. Promptly received a new one, and the problem one was collected the same day. Lots of freebies.

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Theresajb's Response to Lulu1953's Review

Written on: 09/03/2017

I ordered a machine from them on 27th Feb have received free gift of 3 pairs of scissors but no machine. Emailed them and had a reply saying would answer within 24hours this was Monday this wk. Tuesday had email asking me to upgrade the warranty so emailed back saying not received machine. Yesterday I emailed a different email given and again reply back within 24 hours. It's now Thursday and no reply or machine.
When ring the phone number all you get is answered phone saying ' sorry can't take calls tracking and queries has to be done on line'.... what a joke....
Have read your comment. Do you have a number for the manager you spoke to please.

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Zerish's Response to Lulu1953's Review

Written on: 07/03/2017

how did you get in touch with the manager? I am getting nowhere with trying to contact them

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★☆☆☆☆

“Appauling”

Written on: 14/01/2017 by oqMcBride90 (1 review written)

I purchased a steam press from BSC back in November 2016. On my first use I noticed a faulty LED display and immediately contacted them to arrange a replacement. Despite many emails and phone calls it was not collected for a further month. I asked for my money to be refunded but, despite an assurance this would be processed on December 20th, I'm still waiting and no-one is responding to my correspondence. I am now reporting them to Trading Standards. Service is dreadful and I could not, in all… Read Full Review

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★☆☆☆☆

“Disgraceful Company”

Written on: 13/01/2017 by angrysewer (1 review written)

I ordered a Singer 4411 sewing machine from this company on 3rd Jan 2017 ten days later I am still waiting , even though they said next day delivery on their website and on my confirmation, and when I enquired on the enquiry pop up box she said if you order by 1pm it's next day delivery. The first time I contacted them they said, 'Oh well its been Christmas and everything has been delayed' it will be on its way out shortly. Nothing happened. I enquired again asking to be put through to Manager… Read Full Review

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★☆☆☆☆

“Awful Terrible Rude”

Written on: 10/01/2017 by JaronShea244 (1 review written)

I purchased an Embroidery Machine off this Company in 2015. I have been bombarded with emails since offering a service on my machine each year for the next 15 years. Unfortunately, I have thrown away the packaging so am unable to utilise this service. I tried to call them, the department I wanted to speak to was always shut and was only contactable through email. I emailed them, no reply to my second email even 5 days later. After managing to contact them via the phone (got the number from… Read Full Review

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★☆☆☆☆

“Rude customer service”

Written on: 09/01/2017 by 1975Madden (1 review written)

Called to enquirer about buying a presser, wanted to enquirer if it would fit to my existing stand which was for multi brand pressers that I had on my old presser. The man just went on and on saying no stand comes with it, not recommended they do not support or ever made a stand for the presser never had never will if I fit one its my fault invalids the warrenty, on and on and on without giving me a chance to actually finish what I was trying to say and ask further question about the presser in… Read Full Review

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★☆☆☆☆

“TERRIBLE AND RUDE!”

Written on: 29/12/2016 by JadaMacDonald459 (1 review written)

I was looking to buy accessories for my machine (bought frpm this co this year) & typed on Live Chat a question. Operator then "closed chat" with no reply at all. I reopened chat saying "Thanks for closing chat. The customer care leaves a lot to be desired" An immediate reply of "LOL". Close chat! I shall never use this site again. Extremely unproffesional… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 28/12/2016 by AaronAlmeida (1 review written)

Place an order, they will take the cash with no problem, then will tell you to call back a month later when you want to change your order… Read Full Review

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★★★★★

“Very happy with transaction”

Written on: 14/12/2016 by PeggyB (1 review written)

I bought a Janome DXL603 for my daughter from this site. As it was Black Friday I cheekily asked for some free accessories which were given to me (all £119 RRPs worth!). After placing the order I found this review site and the bad reviews and was very worried. My concerns were unfounded; the machine and free accessories arrived as promised 4 days later. I've thoroughly tested the machine and it works fine, so I'm really satisfied with my purchase. Prior to my purchase, responses to the 'chat'… Read Full Review

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★★★★★

“Fantastic and super price's”

Written on: 02/12/2016 by Schaeferkx120 (1 review written)

I would just like to say how pleased I am with my new Janome 6600p received today over the moon would be an understatement, All ready tested the buttonhole's out with fantastic results. Am so pleased with service received by yourself's and customer service/live chat have been brilliant. very polite and very helpful getting back to me straight away, I would and will definitely recommend. … Read Full Review

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