British Sewing Centre Reviews - www.britishsewingcentre.co.uk

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★★☆☆☆
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Media Gallery for British Sewing Centre - www.britishsewingcentre.co.uk

British Sewing Centre - www.britishsewingcentre.co.uk

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Latest Reviews

★★★★★

“Amazing customer service”

Written on: 19/02/2017 by RossiItalianoa202 (1 review written)

customer service I just received was outstanding and can't thank them enough and will most definitely be recommending them to all my sewing friends, they turned my bad week into a good week, and helped me in choosing the right machine… Read Full Review

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★☆☆☆☆

“Rude!!!!!”

Written on: 29/01/2017 by JenniferCrawford69 (1 review written)

I phoned the sales team for advice about best sawing machine for me, try to explain what I am looking for but he didn't want to listen and was talking about me with other colleague. So RUDE !!!… Read Full Review

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★★☆☆☆

“Rude”

Written on: 29/01/2017 by O'Harald171 (1 review written)

I was very close to purchasing a machine from them and was prompted to 'chat with their friendly team to get a code for a further discount'. The first time I just got the reply 'Nice', so I tried again. This time the response was 'Sorry'. I then got another reply that said 'We know you can get this cheaper elsewhere'!!!… Read Full Review

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★☆☆☆☆

“Extremely rude sales team”

Written on: 24/01/2017 by Felix489 (1 review written)

I am 72 years old and trying to buy the right machine for me from their website proved challenging,ended up cancelling two orders.Phoned this morning to ask if I could please change one more time and they refused and were very rude indeed.I understand that they were not prepared to change an order yet again,but was there any need for the rudeness. Decided to cancel the order so phoned again was told "we know about you" and had the phone put down on me… Read Full Review

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★★★★★

“Great manager”

Written on: 21/01/2017 by Lulu1953 (1 review written)

I'm afraid I gave a bad review previously, but having spoken to the Manager I've changed my view.He was extremely helpful,I think it was crossed wires,anyway his help was much appreciated, and now I'm a happy customer. Thank you so much BSC. … Read Full Review

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Lulu1953's Response to Lulu1953's Review

Written on: 30/01/2017

After a rough start things got better. Bought a Necchi sophia, had a few problems with it. Promptly received a new one, and the problem one was collected the same day. Lots of freebies.

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★☆☆☆☆

“Appauling”

Written on: 14/01/2017 by oqMcBride90 (1 review written)

I purchased a steam press from BSC back in November 2016. On my first use I noticed a faulty LED display and immediately contacted them to arrange a replacement. Despite many emails and phone calls it was not collected for a further month. I asked for my money to be refunded but, despite an assurance this would be processed on December 20th, I'm still waiting and no-one is responding to my correspondence. I am now reporting them to Trading Standards. Service is dreadful and I could not, in all… Read Full Review

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★☆☆☆☆

“Disgraceful Company”

Written on: 13/01/2017 by angrysewer (1 review written)

I ordered a Singer 4411 sewing machine from this company on 3rd Jan 2017 ten days later I am still waiting , even though they said next day delivery on their website and on my confirmation, and when I enquired on the enquiry pop up box she said if you order by 1pm it's next day delivery. The first time I contacted them they said, 'Oh well its been Christmas and everything has been delayed' it will be on its way out shortly. Nothing happened. I enquired again asking to be put through to Manager… Read Full Review

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★☆☆☆☆

“Awful Terrible Rude”

Written on: 10/01/2017 by JaronShea244 (1 review written)

I purchased an Embroidery Machine off this Company in 2015. I have been bombarded with emails since offering a service on my machine each year for the next 15 years. Unfortunately, I have thrown away the packaging so am unable to utilise this service. I tried to call them, the department I wanted to speak to was always shut and was only contactable through email. I emailed them, no reply to my second email even 5 days later. After managing to contact them via the phone (got the number from… Read Full Review

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★☆☆☆☆

“Rude customer service”

Written on: 09/01/2017 by 1975Madden (1 review written)

Called to enquirer about buying a presser, wanted to enquirer if it would fit to my existing stand which was for multi brand pressers that I had on my old presser. The man just went on and on saying no stand comes with it, not recommended they do not support or ever made a stand for the presser never had never will if I fit one its my fault invalids the warrenty, on and on and on without giving me a chance to actually finish what I was trying to say and ask further question about the presser in… Read Full Review

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★☆☆☆☆

“TERRIBLE AND RUDE!”

Written on: 29/12/2016 by JadaMacDonald459 (1 review written)

I was looking to buy accessories for my machine (bought frpm this co this year) & typed on Live Chat a question. Operator then "closed chat" with no reply at all. I reopened chat saying "Thanks for closing chat. The customer care leaves a lot to be desired" An immediate reply of "LOL". Close chat! I shall never use this site again. Extremely unproffesional… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 28/12/2016 by AaronAlmeida (1 review written)

Place an order, they will take the cash with no problem, then will tell you to call back a month later when you want to change your order… Read Full Review

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★★★★★

“Very happy with transaction”

Written on: 14/12/2016 by PeggyB (1 review written)

I bought a Janome DXL603 for my daughter from this site. As it was Black Friday I cheekily asked for some free accessories which were given to me (all £119 RRPs worth!). After placing the order I found this review site and the bad reviews and was very worried. My concerns were unfounded; the machine and free accessories arrived as promised 4 days later. I've thoroughly tested the machine and it works fine, so I'm really satisfied with my purchase. Prior to my purchase, responses to the 'chat'… Read Full Review

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★★★★★

“Fantastic and super price's”

Written on: 02/12/2016 by Schaeferkx120 (1 review written)

I would just like to say how pleased I am with my new Janome 6600p received today over the moon would be an understatement, All ready tested the buttonhole's out with fantastic results. Am so pleased with service received by yourself's and customer service/live chat have been brilliant. very polite and very helpful getting back to me straight away, I would and will definitely recommend. … Read Full Review

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★☆☆☆☆

“Very RUDE”

Written on: 29/11/2016 by Rmckemp (1 review written)

Just had a live chat and when I asked a question the chat was instantly closed with no explanation. I rang to ask why the chat was closed and had a very rude and abrupt man on the phone and said because she did and put the phone down on me! There advert is the first one that comes up on google when you search for sewing machines. Not a good advert for their company or Google. Will be informing Google of the rudeness from this company too. Obviously the online store do not need the service… Read Full Review

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★☆☆☆☆

“All the bad reviews are absolutely right.”

Written on: 19/11/2016 by Oldgirl48 (1 review written)

I bought an overlocker from this company which had a problem on receipt although it did work for a while. I have tried several times to get them to arrange a courier to collect for repair and they have simply ignored my requests. Fortunately, AEG, the company who made the machine give details of where to send it under their 3 year warranty so I will avoid the BSC like the plague and send it direct to AEG with a letter explaining why. The company is disorganised and most of the staff are… Read Full Review

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★★★★★

“Excellent Service”

Written on: 19/11/2016 by Mally1962 (1 review written)

Why this company gets bad reviews is beyond me. Ok the sales team are a bit abrupt, but I gave as good as I got. Delivery was very quick and items arrived all safe and sound with no damage. All items including freebies all arrived together. Cannot fault service at all. Will definitely use this company again. Let's hope this service continue… Read Full Review

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Janeygreen's Response to Mally1962's Review

Written on: 03/01/2017

Why should any customer have to "give as bad as they got"? Why this company meets genuine enquiries with such rudeness is beyond me. Under no circumstances would I place an order with a company like this. It speaks volumes about the service you are likely to get. They are well known for their poor customer service.

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★☆☆☆☆

“HUNG UP ON CALL!”

Written on: 18/11/2016

I am very annoyed by the customer service of this company. The first lady I spoke to on the phone was very nice and put me through to a 'specialist' of sewing machines, then when the gentleman spoke to me on the phone, he was very abrupt in the way he spoke and did not allow any negotiation at all. Then nearer the end of the call, I was hung up on before I could even finish my sentence! It's disgusting. They are deffinatly not helpful, and are only interested in talking to you if you have said… Read Full Review

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★☆☆☆☆

“MY ORDER”

Written on: 12/11/2016

DO NOT ORDER FROM THIS COMPANY .. wish i had read the reviews first. it is turning into a major headache and the company are utterly useless. i am still waiting 2 weeks later and they don't seem to have a clue about anything. whoever has written a glowing review must be a part of the Company!!! Most reviews are like mine ...... STAY AWAY FROM THIS COMPANY is my advice… Read Full Review

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★☆☆☆☆

“Dangerous internet Traders, Pig ignorant, Not to be...”

Written on: 11/11/2016 by shirleytunes (2 reviews written)

These people sold me a Janome Memory Craft 6600 sewing machine that in my opinion was ready to break down. it sort of did work in a rudimentary way, no point going into detail. It finally broke down after only 4 months of occasional use. There was a clunking noise and a smell of electric burning coming out of the top of the machine. The concept of the machine was good, but alas, the machine was temperamental about that. However, to get things sorted after 4 months since the purchase is… Read Full Review

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★★★★★

“Free next day delivery”

Written on: 02/11/2016 by MaxinePric001 (1 review written)

Great service, Janome sewing machine received next day. Friendly people, will recommend… Read Full Review

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