Horrendous customer care!

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Lesrnn's review of McChristies Well, Ayrshire

“Horrendous customer care!”

★☆☆☆☆

written by Lesrnn on 03/04/2013

Party of 10 arrived to be told we could only order off special menu not main menu. After some discussion we were advised we would be allowed 1 steak from the main menu!!!!! No offer of drinks being topped up or asked if we wanted wine! Starters were brought out then very hurriedly taken away to make way for the main courses. Desserts were given but no offer of tea/coffee as stated in menu.

When I emailed to complain I recieved an extremely arrogant reply from someone within the establishment saying he stood by his staff and that we were the arrogant ones! I would not recommend this place to my worst enemy! Avoid at all costs unless u want to be served by staff who roll their eyes and an extremely arrogant mr brown!

  • Modern European

    Food Type

  • First time

    How often do you eat here?

  • Family-oriented

    Atmosphere

  • Quality of service

  • Quality of food

  • Value For Money

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