cannot keep it installed or use it when it is installed

“cannot keep it installed or use it when it is installed”

Written on: 04/11/2011 by PeterKingchar

I only wanted it for films. 35 ml that sort of stuff. I keep dragging it out thinking I have a bit more info and/or ability but nothing changes.Negs that do scan just look like brown or green/blue.
Contacted help and got an email referring me to the website or the forums.
What does anyone think I have been doing all this time.
I've have lost track of how long I've had it but it must be about 4 years ago when I had to get another disc with web.exe from the supplier. This was the additional files needed for XP
Now all I keep getting is cannot contact or something the external web.exe registry key.
The manual buttons I know nothing about, there has never been any response from them at all..at all
I know its too late now to claim anything back but quite simply this scanner is not fit for purpose with regard to trying to scan negatives.
Peter King