Written on: 23/01/2012
The Rocketfish website says ‘Service you will remember at moderate rates.’ Unfortunately this only a half-truth. The service we will remember as being slow to respond and sometimes obnoxious and obtuse, moreover incompetent. The price, on the other hand, is wholly unreasonable. Charging £250+ monthly for no return is money down the drain by anyone’s standards. It is companies like Rocketfish which give SEO companies a bad reputation. It is realised that it is sometimes hard to prove what work has been done, and can blame the lack of traffic on some other reason such as economic downturn.
Our experience with Rocketfish has been one of endless frustration, blinding anger and, in the end, regret that working with them was ever even considered. We have given ample opportunity for Rocketfish to prove that they can do some good on our site, and have seen nothing. Twice we have requested the director to come and visit because of our lack of faith, and still we have seen no evidence of commitment to get work done. Even in the face of us moving to take them to court, the director can't muster the courage to come to our office to explain what the money we have paid (£4k+) has been spent on.
Please avoid working with this company at all costs for fear of being burned like we were, there are many reputable companies who know what they are doing, unlike Rocketfish.
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Written by jeffreyellisb