Rocketfish SEO. Avoid. Painful.

★★★★☆
3.6 / 5
74% of users recommend this
  • Value For Money

Guest's review of RocketFish Ltd - www.rocketfishltd.co.uk

★☆☆☆☆

“Rocketfish SEO. Avoid. Painful.”

Written on: 23/01/2012

The Rocketfish website says ‘Service you will remember at moderate rates.’ Unfortunately this only a half-truth. The service we will remember as being slow to respond and sometimes obnoxious and obtuse, moreover incompetent. The price, on the other hand, is wholly unreasonable. Charging £250+ monthly for no return is money down the drain by anyone’s standards. It is companies like Rocketfish which give SEO companies a bad reputation. It is realised that it is sometimes hard to prove what work has been done, and can blame the lack of traffic on some other reason such as economic downturn.

Our experience with Rocketfish has been one of endless frustration, blinding anger and, in the end, regret that working with them was ever even considered. We have given ample opportunity for Rocketfish to prove that they can do some good on our site, and have seen nothing. Twice we have requested the director to come and visit because of our lack of faith, and still we have seen no evidence of commitment to get work done. Even in the face of us moving to take them to court, the director can't muster the courage to come to our office to explain what the money we have paid (£4k+) has been spent on.

Please avoid working with this company at all costs for fear of being burned like we were, there are many reputable companies who know what they are doing, unlike Rocketfish.

  • Value For Money

Mumsrus's Comment

Written on: 18/02/2012

Completely agree. Such a shame that we ever signed a contract with this company and suggest anyone considering doing the same to think again and find another SEO company instead.

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Canalboatman's Comment

Written on: 26/06/2012

Very difficult to establish what work has been done, but I did, which is why I won a coyrt case against Rocketfish. CCJ available on request. I won, because I am not SEO illiterate, and the judge could see that they had no genuine claim.

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Surfergirl985's Comment

Written on: 22/04/2013

Hi Canalboatman, is there any chance I can contact you about all of this, I'd be interested to hear your experiences. Thanks.

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Canalboatman's Comment

Written on: 06/03/2012

I was taken to court by Rocketfish. I also claimed against them. They lost; I won. I am now happy to help others who find themselves less than happy with their so-called service.

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Canalboatman's Comment

Written on: 06/03/2012

You certainly will remember the service! You will remember all the unfulfilled promises, the failure to answer emails and phone calls.

The favourite one suffered by me and others is a promise to build microsites and then fail to do so. The next step is to tell you that actually microsites no longer work so try Facebook and Twitter instead to market your brand. What a brilliant idea. Who'd have thought of that. Geniuses. Not.

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Mumsrus's Comment

Written on: 05/03/2012

I would suggest if anyone who has any complaints about this company to register them with trading standards Manchester office. Hopefully this will then ensure there is an investigation into this company and avoid any more people have the nightmare of dealing with them.

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