A disgrace, they should have their fsa approval revoked... DO NOT USE!!!!!!

For the last six months I have been using the services of moneyquest as brokers for my re-mortgage. They suggested a company called Platform, which is part of the co-operative group! Very early on, it was agreed that the financial proofs given were enough to justify borrowing a small amount of 40k against a flat worth approx 125k, they charged me £300 or so for "underwriting & survey". The property was tenanted, Platform insisted that I prove my intention to move into my property by altering my voter roll registration, they would not have the survey which i had paid for done until I this was confirmed, I did so, they then said this wasnt good enough and that I must move into the property first and so I gave my tenant their notice and had all bills changed into my name (i kept my rented accomodation as the borrowing is partly to remodel the flat). The survey was carreid out and was deemed satisfactory but after six months of jumping through moving hoops, they have now turned round and said that they are refusing it because they are not happy with the financial proofs. To top it all off, they have made entries on my credit file that make it look like i've applied 15 odd times with them so now borrowing elsewhere is unlikely!