Shocked!

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CatherineMacLeod346's review of Ryders Farm Equestrian Centre, Bolton

★☆☆☆☆

“Shocked!”

Written on: 31/07/2017 by CatherineMacLeod346 (1 review written)

Nothing much has changed, horses come and go and still a couple of old regulars. Staff haven't really changed which is a pity as most of them are still unqualified and clients (parents) are unaware. A well run professional establishment should quite clearly inform people of the qualifications of the staff (as in schools). There seem to be many more young people working there. When my daughter was there the amount they were paid was an absolute disgrace but they are classed as helpers and so don't have the same rights as staff. The café has changed hands and is lovely but is often frequented by staff and young helpers and when we were there it was quite disturbing and off putting to hear there very personal conversations quite so loudly. In fact one man (not sure if he works there) was openly very rude about a group of clients and could clearly be heard in the car park. It really should have been reported. For several reasons I doubt I will return as planned, as it is not the sort of place we would want to frequent. The facilities have not really improved although a field has been set aside with a few jumps in. Laughingly it is called a cross country field. I am sure some people may initially think it is good but if the surface is scratched I think there are serious problems that are just glossed over. A pity as daughter used to enjoy her lessons with JS but not the general atmosphere. Management thrives on bullying and control and that does not make for a good establishment. Have since visited another school a few miles away and cant believe the difference. lessons and hacking out available which is a bonus. Professional, fully qualified staff (clearly transparent for all to see) and social skills that put the clients at the heart of the business.
Ryders is not the place we used to visit.

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